Kamon S.

The shipping time is unacceptable. My first order took almost a month, and I have only 30 days until I need my next order. I ordered it 9 days ago and it is still in their pharmacy. I chatted with them to see what was up and the very poorly informed agent told me to talk to my doctor about what to do if I have to skip days of taking the medication due to the order not being sent in time. Prices are great but shipping time is TERRIBLE. They must fix this.

I like selling on Mercari. The site itself is good, safe and I always get paid in a timely manner. But when things go wrong, then the trouble begins. Whenever I list a high end product, they suspend my account stating I have violated their rules, but they don't say which rules or why. I list authentic items, always. I violate no rules. They usually reinstate my account within 24 hours or less and sometimes they restore the listings and sometimes they don't. When I write to them, it takes a day or so for a response, and the response never responds the actual issues in my emails. It is very irritating. I appreciate they are trying to run a safe site, but given sellers selling is how they make money, they ought to treat sellers with more respect. I would sell so much more on their site but I only list about 25% of my products on Mercari because I don't want to hassle with them. It's ashame.

I will join the many negative reviews on this site. I bought a shirt from Cettire, and used their own published sizing guide to determine the size to order. When it came the guide was off by 5 inches in the chest and the shirt was much too big. I didn't want to pay their $25 return fee given it was their error that led to my dissatisfaction so I wrote their customer service. They didn't reply after many emails. Then finally I heard from them. They claimed to have sent emails to me but either they went to spam or I never received them. They refused to accept the return because it was outside of their 14 day return period. I appealed and they continued to refuse a return on a $325 shirt I can't wear. They are not inside the US so there are no laws or safeguards. Just buy somewhere else. It's not worth the hassle or expense.