MercariReviews 2,404

I purchased ear pods. Within 2 days they would not hold a charge. I kept emailing Mercari But no one would reply until after my 3 days was up, meaning I cannot return. I kept emailing them because it would not let me rate it But again nobody got back with me and they rated it themselves which released my money to the cellar so I could not return. My item was used a few times and is now in the garbage because it doesn't work.

I recently started selling on Mercari but after my latest experience I'm starting to have second thoughts. I received a 1 star review from a buyer because they claimed I'm selling an item for double the price. Obviously there are selling fees when selling on an online marketplace.

The buyer did not communicate with me so I wasn't aware they had an issue with the price otherwise I could've just canceled the transaction and it would've been settled. I shipped out the item the next day and they received the item in 2 days.

I did everything to make this a smooth transaction but I still received a 1 star review. Reached out to Mercari to have them look into it and remove since I feel it's an unfair review but Mercari does not have the option to and states it's based on buyer's experience. Mercari really needs to change the review system.

This is so blindsiding and I would've appreciated if buyers had the courtesy to just reach out if there's a problem.

A few days ago I ordered Tupperware smidgets that are unique in color. I received my order today ( very quickly) from Patricia Reinke. With my order I received a nice thank you note and a free gift that I would actually order myself!

I am very happy with my order and would definitely order from them again.

Bought an Item that was supposed to be new, it wasn't. No possible way to contact seller or Mercari. Finally found & initiated return. Once you can contact Mercari, you have to sit & wait for them to reply, no way to contact except reply. Also my email has been cluttered with sales ads from them & if yo click "Unsubscribe" it takes you to an page that says "This site can't be reached". I also don't like seller ratings. If you don't rate a seller within 3 days, Mercari auto-reviews the seller for you. If you get CRAP & return it - you can't rate the seller so as to warn other buyers. Seller ratings can't be trusted

Sold a perfectly working graphics card to this moron who tests the card on some. Junk pc and fries it. Then claims refund for not working. I had this unit gor personal use and worked great. Mercari simply refused to hear my case and proceeded a return of items. Really disappointed with my loss.

Worse customer service ever! They just cancel ur orders and accuse u have more then one account and closed ur account forever.

They claim I was attempting to sell a prohibited item, I don't understand why my item was marked prohibited to begin with. I received the warnings, restricted account, and we're closing your account all within 12hrs. I put an inquiry in... 3 days later all it said was you were attempting to sell a prohibited item. He just gave me the information I already knew. Nothing else. This is frustrating. The only information you receive is from a pre-written generic email. No customer service skills exist.

I have been a successful seller on this site for years but several times I have posted items in which I would verify through the app by checking and seeing if the same item was selling on their site and how it was being categorized in its listing. Several times I'm doing this I would be prohibited and sent a message from them that I was doing something against policy. I would message them thru their app, thru to call them and email them thru their direct email and only get automated messages back. Now because this has happened to me three times I am on a watch list it seems but what's crazy the same products are being sold on their site and they do nothing about it. No one will give me an explanation for this. I have made some great extra money over the years but their policy and their customer service is awful and is very unfair and you can't get answers.

I purchased two mugs as a gift for a friend. The seller sent them in a box with no packing material. One of the mugs broke in transit. On Mercari's website, they tell you to contact the seller if there is an issue with a purchase/delivery. I contacted the seller and she said it was totally her fault and that she would file a claim for a refund. After a few days, I contacted the seller again and she said she had reached out to Mercari's support team and was told they were looking into the matter. She said she would contact them again. I could not find support contact information on the website, so I googled it and emailed Mercari the information and pictures. I was told that even though, as directed by them, I contacted the seller first, because I didn't contact them also within 72 hrs., I was ineligible for a refund. Instead they offered me a 10% discount on a future purchase on an item priced at $20 or more. I feel I am entitled to a refund of at least 1/2 the total cost ($31.45) including shipping, as only one mug was broken and unusable. I have filed a disputed charge claim with my credit card company.

They closed my account and stole my money so quick it was crazy. They basically sent me a notice to my wrong email and said I had 24 hours to claim my money when I tried it gave me a bunch of bs. The account was hooked right up to my bank why didn't they just let me transfer it out. Yeah needless to say I'm pissed and will never use them again

Ordered a Barbie kitchen for a dollhouse. It came in pieces, lots of them. Mercurial would not help because I reported it 4 days after delivery vs their required 3 (out of town for emergency). Even worse, the seller got an automatic top review because of the extra day.
Do NOT use

Purchased something on Mercari. The seller was in communication with me, then all of sudden goes off the map, and cancels my order which put me in a real bind. He does not tell me why, a message from Mercari is that seller is unable to ship. Not only that, we are not able to leave negative reviews, only Mecari can when it is a canceled order. This site is suspect and never use it again.

Beware of selling on this site! They will charge you shipping overage to make money. I meticulously weigh all my items prior to shipping and a 4 oz package was charged an additional $8.35 saying package weighed 1 lb 7 oz. They try to blame USPS but have no proof and when you call USPS they know nothing about it. I sell on multiple other reputable sites and know the exact shipping weight of my items. I am convinced this is one of their revenue streams as there is no recourse. Be smart and avoid this low class site for selling.

Mercari is A Scam No protection for buyers or sellers as well as NO Contact information
You cannot communicate with anyone.
Sale fees are So high the products sold and purchased are priced 3xs what they would be on any other Sales Platform. It is impossible to make any real money on this site. They count your product return as income made What a joke.
Attempting to contact buyer/seller messages are immediately deleted. Attempting to contact Mercari is IMPOSSIBLE Hmmmm...
I do not recommend

So I tell it like it is mercari has some bs fees the 10% fee for saling fee is high but I'll deal with that but when tag on processing fee that's bs so I had an incident last week check this out I just a funko pop to sell going to jersey from ny it weighs a pound do I pay the shipping I chose the USPS label and mercari sent me a ups barcode so I not looking bad to the customer I accepted it and delivered it to the ups store because staples dont accept barcodes for shipping i thought it would be 5.99 so when i checked after the fact in how much the shipping charge was it was 30 00 yes u read right 30.00 so i got angry i lost on the sell for the pop on what's it worth i called ups they said it isnt there fault call mercari because they generated the barcode and that does make sense i tried to call mercari and they dont do outside calls they only respond via email so I emailed them and they refusing to credit me the 30.00 they saying they generated a USPS label when it was false so this means they aren't admitting to there mistake and they ain't refunding the money such a travesty I'm so dissapointed I've been buying and selling in this app for like 2 years and they treating me like this

Mercari has terrible business practices. If you buy an item and have an issue like the seller misrepresenting the item, the seller can delay communication through the Mercari messaging system and run out the 3 day return limit timeline. Once the 3 day limit runs out they pay the seller, take their fee and you are stuck with the item. They also then automatically give both the buyer and seller positive feedback. What a scam of a way to run a business. Use eBay, FBMP and OfferUp because you will have a much better chance with those buy/sell platforms. Unlike Mercari they will not lull you into a false sense of protection for your transaction.

First time using this shopping place and the last time. I should check reviews before buying,
One of the Bose Companion Computer systems was great. The Other... Oh my, The controller cable was damaged, not by shipping but seller had to know it was damaged and non - operable before packing. So I went on-line to return and the piece was listed as " Stolen " I clicked every button to find the link to return. 1 hour later - Impossible! You can't get an answer. I looked@ Mercaris feedback, pitiful. So I'm out 200+ dollars, Folks please don't make the same mistake, Customer Service Sucks!

I had an account for shopping. I tried to change my email in my account so I can sell. They wouldn't let me change the address or add a new one. They asked me to verify my account but I wasn't able to log in to do so as my password wasn't working. I reset my password and still couldn't login. I explained all this to them. Instead of helping me they shut down my account with no explanation. I set up another account but they shut that one down too with no explanation.