Mercari

They closed my account and stole my money so quick it was crazy. They basically sent me a notice to my wrong email and said I had 24 hours to claim my money when I tried it gave me a bunch of bs. The account was hooked right up to my bank why didn't they just let me transfer it out. Yeah needless to say I'm pissed and will never use them again

I sold on mercari for over a year and I got to the point where people would report items I sold as damaged. I sell trading cards. So people would complain the product was damaged even though the card was mint. The top loader was scuffed. So they would get refunded and I got penalized. They get refund plus kept the card. Also people always say they never received the card and get refunds. Even though we don't know if they did because of the horrible tracking they use that rarely works. I don't trust mercari and I won't sell on there ever again. They protect the buyers not the sellers. There needs to be a protection for both. Also they just upped their fees again so not even worth selling items under a $1.

A buyer can lie on you and mercari will side with them. I sold a sling bag that was described as a sling bag the person bought the sling bag but gave me a 3 star bc they wanted a backpack even though they never contacted me about that. When I confronted mercari they said I was innocent but bc of their new policy the buyers experience can't be deleted even though lies and illiteracy aren't experiences. They are a dense, unreasonable company. Go elsewhere to sell things.

I received broken item. Immediately contacted Mercari to note problem. Response email said don't rate seller until Mercari customer service responds. Then Mercari paid seller "because You didn't rate seller." When I complained, they said there was nothing they could do to resolve problem. I'm out $40

Bought two pampered chef products from different sellers. One item was received without damage. The second item was received was broken to the point that it was unusable. I believe this was because the item wasn't properly packaged. When attempting to contact Mercari there was no easy means by which to contact them for a refund or next steps. I tried several different ways and was unsuccessful. I will never ever buy anything from this site in the future.

Buyer beware! I purchased designer items 3 times, description included the fact that item was 100% authentic and included the original designer box and authenticity card. Once I received it was evident that it was a scam. Same seller uses different profiles to make you believe you are buying from another seller. Mercari did the right thing and reimbursed me all 3 times but I will never buy from them again. Not worth the aggravation and deception.

Mercari limited my account first claiming that they need identification, I tried to do that and they kept telling me that I am not responding to their emails which is not true.
They then asked me to send a picture of my driver license or photo of my passport information.
That was the most scary thing to do, I refused to do that, they closed my account permanently because of that.
I don't know any other website that will ask you such personal information so you can buy used and new items from random people.
Please be careful and watch out.

I listed a Coach wallet my mom gifted me from the Coach outlet. I was trying to get a whole $15 for it. I still had the tag and two little care packets that come with it. They flagged it as "non-authentic" bc I didn't have her receipt for the originally $30 wallet. It was also the only "designer" item on my account. They removed my listing, accused me of selling a counterfeit item, and wasted my time over $15. I've now deleted my account and app.

I recently joined Mercari, made a purchase, it was a vintage radio, it was packed poorly and arrived in pieces. I rated the seller poorly and tried to get a refund through Mercari's "help" department, they told me that since I had already rated the seller that they would not be willing to assist me... this site is a scam... how would ANY seller have anything other than a good rating if they are unwilling to help... I am out over $100.00! Buyers beware!

I recently found out that I was duped by a seller and because it was out of the 15 day window, Mercari refused to help. The seller tricked the authentication process by showing a photo of a different pair of Gucci glasses that had the Gucci name and made in Italy. I had no reason to check when I received the item because it was backed by their authentication process. I tried selling the "Gucci" sunglasses and found that they are indeed fakes. I contacted Mercari and they refused to help. I had a similar incident on Poshmark and they told me to destroy the item and issued me a credit. Mercari's most recent response was that they would take this as Feedback. I am out $250 and I plan to remove my own listings and I won't shop there again as they cannot be trusted.
I have included photos of the fake picture the seller showed the authentication team at Mercari along with the actual glasses.

Ordered several items with good results but then my luck turned. I ordered what was suppose to be a new mens adjustable hat but when I got it was marked youth xl. Of course, the tag was not visible in the pictures.
The seller only marked item as shipped & never entered a tracking number so I guess the company's policy is to offer CREDIT ONLY. Glad it was a small purchase.
Next buyer marked item as shipping but I never received them. Didn't answered emails. Mercari did refund my credit & the extra $ though.
Finally, I found a buyer to actually ship an item which I received ok.
Also, it seems like you can only leave feedback if you accept the item which makes little sense to me.

Please, Please do not trust Mercari! I bought an expensive pair of shoes that were blush / pink in the picture and was not described as any other color. When I received them they were very dark gray ( mud colored). I went through the proper channels of sending photos to ask for a return. I was denied a return and they gave the seller a five star rating. I was not allowed to rate the seller myself to warn others. This place is a scam! Beware!

Purchased vinyl Godzilla figure from seller. Description said, 'from smoke-free home'. It arrived smelling of cigarettes. Asked to return and seller refused. Contacted Mercari: they asked to see photos. Mercari replied they could not detect anything from the photos so my request was denied. It was insulting. Seller was rude replied to every message 'have a great day'. Mercari automatically rated the seller positive. Seller and Mercari were insulting. Waste of time and money.

Look I know most people think reviews that are outstanding are bots or just have incentive to do so, i can tell you thats not me. Now i cant speak for anyone buying from this site as i have not done so yet, but I am a seller with a 5 star rating not one negative review and also am new only 3 months now, but as to date I LOVE this site. ITS easy to use smooth interface ( i use the app on iphone) not the website version. So only speaking for my self but its worth giving a try to see for your self if nothing else is all i can say.

Twice I have purchased from mercari, and both items, different sellers, never shipped. I was able to get refunded, but I am done with this joke of a website. Please RUN, don't troll, as far away from this website as possible. Clown shoes!

The most horrible customer service ever provided. They close my account without notice even though that was my business and I made thousands of dollars for them. They closed it because apparently I used a product photo from ulta, but apparently that was illegal. Horrible customer service. No one responds, no one cares, and no one is willing to help. I've message them so many times, and they've never responded. Mercari is the worst of to sell on and they take so much money from you.