Mercari

The worst website to sell. They would deny your returns right away. What i purchase smell so bad, they ask for pictures like they can smell it in the pictures. Deny return. Would not recommend this website. Costumer service sucks

I bought a ceramic goblet but when received it was broken. I let them know about it and i had sent pics of item. When sent they ask for more pics of item and pics of wrapping and then they were going to investigate whos foult it was the item broke. I buy from different sites and i have never receive an answer like that. They either replace it or give you your money back i dont care whos foult it was no body charges for a broken item

I thought I was purchasing a "buttery leather" authentic Burberry handbag with care booklet and dust bag. I checked the pics and the bag looked authentic. The bag arrived and yes it was soft and looked exactly as the pics. So I rated the seller. As I'm watching tv and putting my things in my new bag I notice there was a backside to the tag label which showed the bag is PVC, plastic. So I'm a little upset because this bag is suppose to be leather. The backside of the label says trim is leather. Come to find out the care booklet isn't even for this bag. So I tell the seller she had misrepresented the bag, and I was getting it authenticated. Well the bag is a counterfeit. So I let Mercari know about their seller and I want my $ back. They tell me too bad so sad. Good thing I purchased using PayPal, I have initiated a chargeback. Go ahead Mercari, close my account! You've lost my business.

Nick is the name of the person that was no help threw the help service. No customer service what so ever. I tried to get threw someone else to help me but there is NO ONE! What a joke. I was sold trash and Mr. NICK told me because of their return policy he could not issue the person that sold me trash to refund me even when i said i would send the product back. I asked if the policy has changed because i had a previously had a similar issue and was able to return my item and get a refund no problem. Nope not this time. Nick told me i can resell the item and try to get my money back haha so in other words resell the trash and screw someone else out of their money. WOW! Great company this is. Unbelievable. Beware that if u have a issue on this site u will have no customer service and will be screwed out of ur money and there is absolutely nothing u can do

This site does NOTHING to protect sellers from scammers! I was doing great on here until this week when I got hit by a scammer. Person purchased an item from after haggling on pricing and when it arrives, claims I sent an oily dishrag of a top when in fact I sent the purchased item of a dress and had video taped the item, the packaging and the mailing. The buyer opened a claim immediately and Mercari approved it within 3 minutes of her opening the claim and WOULD NOT even allow me to respond - nothing. They could care less. Well, I am pulling over 100+ items I sell from this site and going elsewhere. They will loose also as I was a top rated Seller on here. Maybe one day they will get a clue and realize why so many Sellers are jumping ship. Tootles.

I purchased an item and the seller shipped right away, however it was not my order. The labels got mixed up and I got someone else's order. Seller was apologetic and I initiated a return per her request. She assured me she had my product and would send it as soon as I shipped the wrong product back. She never sent me a return label. I had to work through Mercari customer service be cause the seller blocked me! What the heck? I have no way way of rating her now because once a return is received the deal is done. I guess she did it so I couldn't rate her poorly, which I never would have done if she would have just sent me my item. Now I want to rate her and can't.

Mercari is A Scam No protection for buyers or sellers as well as NO Contact information
You cannot communicate with anyone.
Sale fees are So high the products sold and purchased are priced 3xs what they would be on any other Sales Platform. It is impossible to make any real money on this site. They count your product return as income made What a joke.
Attempting to contact buyer/seller messages are immediately deleted. Attempting to contact Mercari is IMPOSSIBLE Hmmmm...
I do not recommend

I ordered a Nespresso espresso maker. It looked in a good condition on Mercari website's picture. However when i i got it.
1. it was poorly unprofessional packaged.
2. it was dirty with coffee grinds and coffee stain all over the place. I cleaned and cleaned.
3. the milk frothier cleaning light is on every time I used the machine after extensively cleaning and descaling. It light up no matter what. Such defect was not mentioned on it's website.
4. Meicari has near zero customer services. Eventaully they emailed me back after 24 hrs. Then I was told all sale is final after 72 hrs of delivery. No return period! Really? I don't expect everyone is like amazon but 72 hrs I barely had time to clean it and sent emails. I wasted $300 on this machine.
5. lesson to learn, Please do not order anything from Mercari!

I purchased a bottle of Nerium Moisturizer from a seller named Mary. It was supposed to be new and unopened. When I received it, it was open and product expired. Mercari denied my refund. What the hell? 1. The seller knows how to get through new system- by saying the product was new and opened. Then played stupid saying it wasn't open when shipped. 2. Mercari backed her up not me. Scammers I say. Unfortunately, Mary has ruined it for the honest sellers.

From Vercase in Malian Italy at the main store lol...

Company is dumb, i sent in photos to authenticate but you want the gold mark, mine is not solid gold, you want the vercase mark and i gave it to you, its not serial numbered what else do you dumb people want, you have no phone complete looser company you suck

Ordered something, seller never made contact and didn't respond to my message. Here are the problems with Mercari: 1. At that point I only had the option for them to contact the seller and get back to me. I couldn't just cancel, even though by then it was late and I didn't trust that seller anymore. 2. They canceled it, but then there was no option to review the seller, so my irresponsible seller gets to keep his 5-star rating. In other words, the very worst sellers get a pass. 3. There is NO WAY TO CONTACT MERCARI! Every single contact link on their site led back to the virtual help FAQs. That's ridiculous. And for that reason alone, I will never order from them again.

Where do I start. Out of three purchases. I have bought I have reicived on in tact the other broken and the other hasn't shown up it's been three weeks. This site is out of a horror film. I have had no response on the unshipped item. The broken item visually states an electronic error and was photographed together with the return request, and what do they do? Ask me for more photos of a non working electronic item. Come on... how are you to provide more photos of a non functioning heater than the stated error that means there is an electrical failure. On top of that the seller had already acknowledged and verbally accepted the return request! Mercari is a joke and is misleading in their procedures. I am taking a look at this and digging in to how many others they have ripped of as a company please share if Mercari has mislead or has denied a rightful claim just to keep the profits.

Interestingly, each of the 3 replies regarding, Starlink Ethernet Adapter ID m*******101, were identical as if there was only a peripheral reading of my response. This issue is not only a problem I now have but in so many ways one that the seller had, that of reselling an item that could not be tested until it was in the final installation. The seller appears to be a very honorable merchant but could not have known that this item was faulty in the first place. Also very unlikely to be put into service within your parameter of "3 days" after purchase to receive a refund for a product that is not wanted, or worse faulty. I may well post your reply with my comments on my Facebook page as well as the ratings of our business.

I have actually sold some things on Mercari...small things... Then this happened: I purchased a Vivitar camera in original packaging for my grandson for Christmas. It was in November so it was going to go over the 15 day return but it was in original packaging! So I did it. What I didn't know was that Mercari knowingly sells stolen goods as when I looked it up after my grandson opened it and it didn't work at all it was listed as stolen! Are you kidding me? Isn't that illegal? They wouldn't even hear my concerns because it was past the 15 days. Now that's a lousy company!

By the way I am a Level 6 Reviewer on Google and a reviewer on Amazon.

I have shopped with them for a year now and buy alot and I am now done with this site. If your package says delivered and it was not. They treat you like a liar and their and won't give even store credit! I'm done with this site!

I was selling on the platform for 3 years. Recently I reactivated my account, the process is a pain... It took them 2 weeks to help out. I posted a Chanel Necklace, I got an email stating someone reported it as fake. I have been selling luxury item on the platform, never had this happened. Moreover it is a 100% real item. I emailed customer service, they said intellectual l team will reach out to me. No one did and it has been a month. I emailed them again, no responds. This platform is ridiculous- if you took someone advice that the item is not real, at least provide reason. POOR CUSTOMER SERVICE AND THEY ONLY BIAS BUYER.

After almost a year and a half of being a Mercari user, with 288 positive reviews and excellent comments, Mercari suspended my account and immediately after my deposit direct month ago. I understand the reason, although it seems to me exaggerated. I do not want to belong to the site, it is not loyal, it does not provide good service to the client.The problem is that it does not want to return my refundIt, is absurd that because for a long time I passed my refund to my bank account, sending it and receiving merchandise and never had a problem. I've read the app reviews, I'm sorry I did not do it before. Today Mercari kept my refund. Although I always kept in touch, I gave them the requested information, I NEVER got an answer. No adviser contacted me. I want to know who is responsible for supervising the cases. I hope for a prompt and effective response. His procedure is not constitutional. I just want my 200 dollars back. I put a lot of time, dedicatin, and effort on them.