Mercari

Sellers block you for asking a simple question about an item about measurements or just anything its cause they don't really want to sell there stuff and there a snob its bull$#*! that mercari won't do anything about it they need to take responsibility for seller just blocking buyers for know reason at all I'm getting so sick of the $#*! don't buy from Angelndisguise she will block you by asking a simple question she is a snob she really needs to look in the mirror of what kind of human is she not a nice one tell you that mercari step in and do something about these sellers that block people for nothing other than these sellers I love mercari

Having a nightmare experience *******@mercari_app - bought jeans that were AT LEAST 2 SIZES SMALLER than billed, gave them proof, they won't authorize a return, they just gaslight me that it's my fault. Never never buy through this app. https://www.wcpo.com/money/consumer/dont-waste-your-money/mercari-is-the-hottest-new-selling-app-but-is-it-safe

I do not blame Mercari for the actions of unethical sellers but I do blame them for how they handled the situation. I purchased an item on Mercari for $90.72. After a week the seller had not shipped the item. Next, the seller canceled the order. They then relisted the item for $108.00. Their reason was that the item weighed too much. In other words, they should have asked more to begin with. When I contacted Mercari they said they monitor sellers for canceled orders if they are excessive. So, their policy is not to confront sellers when they step out of line. I have canceled my account and will never buy or sell on Mercari.

I bought a necklace that was listed as "silver" in the the description and in multiple photos. I received a GOLD necklace instead. I was confident that there'd be no problem returning this since the listing was clearly inaccurate. Instead they replied that I should email the seller to confirm specifics before buying and DENIED my return and closed out the sale so I couldn't even leave a review for the seller! Never in my years and years of buying things online has any company sided with the seller when they've clearly provided false information! And we're talking about a used $28 necklace! It's not even an expensive item!
I've sent probably 30 messages to their customer service team saying they made the wrong decision and that this is a deceptive practice and they just keep stating that it wasn't incorrectly listed - it absolutely WAS!
Buyer beware that on Mercari, the listings aren't accurate, and they don't care!

I have sold on Mercari for almost two years and loved the app. One week ago I was suspended from my account with no explanation. I have emailed every day since with no answer. Tonight I received a message that I am no longer allowed to use my account or open another account on Mercari. With no explanation. PLUS a I have money in my account that I made! And I have no access to it. Since this happened I have met many others in the same situation. It's incredible to me. I have filed a complaint with the BBB. They have stolen my money, closed my shop, with no explanation as to why. I do not recommend seller here anymore.

There is no recourse with this site / platform. When you purchase something, you only have 3 days to contact them if there is an issue, AND YOU CAN'T CONTACT THEM! I did my first purchase with them, there was an issue with it. I tried repeatedly to contact them, but there website has glitches in it that it doesn't work (kept rejecting me saying invalid email address) (I've had the same email for over 22 years, and it's correct...). It's a ridiculous scam. It was my first purchase through them, and will be my last. Think about it, if someone is legitimately selling something, the will sell it on ebay and NOT this cheezy Mercari site. Buyer beware!

I've only been a buyer for over 2 years, I'm a teenage girl and of course have bought nothing but clothing & jewlery. If never been cheated out of my money, I've never had a transaction take too long nothing. I've had a great experience since I've started. Ive boughten from my homecoming dress to a pair of Victoria secret socks. I've boughten over $200 of goods and have only had nothing but a GREAT experience with the app & will continue to keep buying from there.

Bought a pair of jeans on Mercari and after sending me endless spam trying to get me to download their mobile app, with endless emails all linking to their mobile app which I didn't even want, the jeans finally arrived and they are the wrong size. Not even close to the size that I ordered. So the original receipt said 30 day guarantee, another receipt said 3 days satisfaction guarantee, I figured why not try to return them. They tell you that you have to take six photos of the product, the label, etc etc. and upload them and you aren't allowed to do any reviews or you lose your right to any returns or refunds. The whole thing is a complete waste of time and probably a scam. I'd steer completely clear of this website if I were you and if they tricked you into downloading their app you should probably remove that right away lest it be infected with some virus or something.

If you sell on Mercari please read this. I'm sick of paying outrageous shipping fees. Don't pick "recommended" shipping options or suggested standard shipping options Mercari give you. They are OFTEN Incorrect! And it's costing YOU in unnecessary fees. KNOW your items packaged shipping weight to save YOU money. Second, don't enter the dimension of the box IT'S OPTIONAL. USPS is the only one who requires it if your box is bigger than 12x12x12. Fed Ex and UPS not so much unless your package is huge or bulky. (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). It limits your shipping options and rips the buyer off. There's only one that benefits from this and IT'S NOT YOU! Third, if the buyer requests a specific carrier work with them. It's to your advantage.

I was looking for metallic eyeshadow from watching a pin and was trying to find a brand. Lo and behold I see the same eyeshadow I got from Amazon that is $9 on that site and this site charges double the amount. From experience this eyeshadow is called FANTASY and has lots of colors. It is great colors but they fade easily and it's WORTH $9, not $18. When I see this trickery it let's me know what your site is all about...$$$$$$$$

Purchased 2 speakers that were grossly mis-advertised. Seller even admitted it. I asked for a return label and never received. When I reached back out to Mercari for the label they said it was too late---- I only had 3 days to return. WHAT A SCAM MERCARI is. STAY AWAY FROM MERCARI!

I had good experience with Mercari to buy an authentic high end perfumes ( Parfums de Marly, Initio) for the fraction of the price, I knew how to authenticate and always requested additional pictures to avoid fakes. Unfortunately, along with honest sellers there are a lot of scammers on mercari.The guy, who got extremely low score on ebay by selling fakes, now pushes all Parfums de Marly, Tom Ford and Chanel perfumes on Mercari. This company does not do anything about it and let poor buyers to be ripped off.

Seller is backed by Mercari for selling a corroded bracelet and made in CHINA where seller states CHINA is real. If not made in CHINA it is fake. No where in descriptions seller noted bracelet has corrosion and made in CHINA. We all know CHINA made products have been known to be fake and counterfeits. Currently other platforms such as Amazon and EBay are cracking down on such fake and counterfeit items. This particular item, sellers pictures and descriptions was backed by Mercari. Sellers pictures angled differently to avoid corroded area as well as where the product was made from is blurred. Pictures and descriptions of sellers who deceive with pictures and descriptions are more believing than actual pictures and descriptions taken by buyer with the result of my return being denied.

My pictures with white back ground.
Seller pictures with dirty black back ground.

More times times than not I've had to have my money refunded or transaction canceled due to the seller (usually worth a good rating) never had responded or never shipped the item I had attempted to purchase. Mercari doesn't seem to do anything about sellers waisting peoples time. Some of the purchases I had made were as described but some were in lesser condition than described and depicted in pics provided. It's basically a crapshoot when it comes to making purchases on this site.

I have ordered a couple products from Mercari. It takes a while for things to arrive, but I expect that from a service where I am buying from other people because it takes time to ship things and shipping can be unpredictable. The real issue was when the last thing I bought--the game I purchased arrived and the seller had filled a package with microfilms (of all things) instead. I reported the scam to Mercari, and they basically sent an email a full week later saying that I did not tell them in time, so they are doing nothing about it. They offered a "special courtesy coupon for 10% off $20", but I would really rather just get my money back and have them shut down the seller, obviously (especially because my purchase itself was under $20 dollars). So be careful if you use Mercari and check your package immediately after getting it. Also, do not buy anything from the seller who scammed me, LANDCO/williamjakefendley.

I purchased a hat from this site... but when the hat arrived it was a child's hat... Seller said it was a mens hat... I could hardly even get it on... I immediately contacted them and explained the problem... I wanted to return the hat and be reimbursed but... They denied my claim... They said the seller did nothing wrong but he clearly said "men's hat". Worst customer service... I couldn't believe their reasoning... So, I canceled my account with Mercari... I do not want to do business with a company that clearly doesn't care about their customers... This was not a complicated situation to understand, but they made the wrong choice...