Mercari

I purchased a bracelet from a seller on their site. I asked the seller if the bracelet was real and they said yes. When I took it to get cleaned I found out it was fake. I purchased the bracelet on May 10th. Today is July 7th. Per their website you only have 15 days to claim anything on a purchase. Well, I only found out this late because I wanted to have my bracelet cleaned. Mercari said there is nothing they can do. I paid $300+ for this item and they couldn't even off a $100 credit, nothing. This was fraud and basically my money was stolen for an item that I was told was real and was actually fake. Mercari offered nothing but a robotic response. I have contacted the BBB and filed a complaint, including one for criminal activity.

I was a loyal customer but I will never buy anything from this marketplace again.

So you are tired of selling on Amazon and Ebay and want to try something new with hopes that it will be better? I can give you a quick break down between Ebay and Mercari.

Ebay - pros: Instant payment, instant transfers, bigger market and longer history

Cons: Instant refunds to anyone that makes any claim ever and takes it out of your pocket. They have higher fees between paypal, shipping and Ebay selling fees.

Mercari: pros: Smaller network, less scammer buyers. Purchase is finalized after 3 days from delivery. Easy shipping, easy listing.

Cons: No customer service, ever. No call center, all done online with rude agents who just flat out don't care. You have to wait to get paid until after delivery then you have to wait several days for transfer. They will randomly approve unnecessary, unjustified returns. The moment the package is returned to you, they refund your money. Even if the buyer stole from you with the return, they will still refund the money without any opportunity to dispute the item's returned condition. Even if you have video evidence that the buyer stole from you, they will still give the money back to the buyer and completely ignore your claims. If you sell with Mercari, they can and WILL steal from you!

Bottom line, Ebay is less risk but I recommend never selling any electronics through any online source. Go with Facebook yard sale sites where it can't come back to you. Good luck!

I bought a remote for a Christmas present, and it turned out to be defective. But because they demand acknowledgement of satisfaction with three days of receipt, I could not return it. It was sitting under the tree wrapped for that time. It was only after the holiday that it was opened and tried to be used. DO NOT BUY FROM THIS TERRIBLE COMPANY. They do not care about the customer. If I could have given zero stars, I would have done so.

I started selling Feb 10 2019 during a snow storm with nothing to to but look at piles if stuff to sell.
I listed a bunch of baby clothes, cloth diapers and household stuff. Excitement grew as my pending balance did.

I quickly found that FedEx is very slowly but the cheapest method to ship.
On Feb 22 I ran into my first issues. FEDEX dropped a mini crib off at my door. Tape is falling off, box falling apart. How did they accept this?!?
No interior packing, bubble wrap or anything. This mini crib is values at $340 plus tax. I paid $153 plus $30 shipping.
Wheels bent, damage to paint, and the heavy duty staples from reused box left 12 rusty indentions on the side of the crib.
Mercari waited 4 days to finally get back to me except I didn't get the notification. I had been writing everyday. I got one a day later when they said I didn't respond and closed the case. I had opened a case with FedEx but that will take 10-15 days and the money goes to the seller. Now I paid $183 for a junk crib and the seller keeps money and possibly keeps insurance money up to $340 for replacement! I even offered to just take $75 to cover cost if new wheels, paint touch up from company and shipping/tax. Seller agreed but then disappeared.
Only way to contact company is to go through help center but they don't respond. And when they do, you don't get a notification.
They also delete messages between you and other party involved. Take screen shots right away.

Don't waste your time with Mercari app.Go to other site for peace of mind. I had 60+ all great reviews from sellers and buyers.
I introduced my sister and my husband to download the app. They asked them to delete as they judge it is from the same user. So They deleted it.
I had no problem with any payment to all my sellers and buyers. I got 60+ all great reviews. They revoke my account from the signs of unusual payment activity.!? I didn't understand what is it about? So I emailed them. This is how they replied without giving the certain reason. I still have some credit left. They charge 2% to withdraw money if you have less then 10.
It is really waste of your time if you have to take picture, write contents and etc, then they delete them all without knowing what did you do wrong.

From Mercari >>> " Thanks for your message. I see you've contacted us several times already with the same request. You have been permanently banned from our marketplace.

Per Article 2 of our Terms of Service, users who have had their accounts suspended or terminated due to prior violations of our Terms of Service are prohibited from creating new accounts. We kindly ask that you refrain from attempting to create any further new accounts.

Best,
Alexandra
Team Mercari "

They're complete frauds and customer service is non-existent. I was sold a falsely advertised skirt. It was neither the brand nor even the size advertised. I immediately sent a detailed description and multiple pictures clearly showing the incorrect size (size large when it was adveryised as a size small), lack of brand (supposed to be Windsor), and very cheap construction (further inconsistent with the brand if they were to even argue that the tags had been cut out; no lining no store tags, the sizing tag is clearly not of the store, shedding sequins)They denied my request, ignored my additional appeals for help, and blocked me from contacting the seller. I posted a review several months later and was contacted by Mercari who after wasting much of my time... agreed to give me store credit that would expire in 30 days. When I said that was unacceptable they said I was abusive to their staff and that there would be no other offers. There is no customer support and the the "support" that exist are a complete farce. DO NOT USE MERCARI. If there's a class-action lawsuit against their unlawful asses, count me in!

I should have researched Mercari more than I had because I would have saved myself from wasting my money and time. I've only been using the site as a buyer and the reviewers are correct when they say that there is basically no customer service. I received a box full of broken items, because the seller had done a horrible job of packing the items, and I am now stuck with it after wasting over $70 on it. The seller has done nothing to help with the situation except to say that they were worried about sending the items because the breakable items were quite heavy. So they worried about sending items, that they were more than willing to sell, then they put them in a box with basically no packing? All I keep receiving, in responses from customer service, is the same message which is:
"Thanks for reaching out. We are currently experiencing an unusually high volume of inquiries. Response times may be longer than usual.
We will be getting back to you as soon as we can. Thank you for your patience.
P.S. You can find answers to many frequently asked questions in our Help Center."
Don't make the same mistake I did by not heeding the warnings about Mercari.

I had been a successful user of Mercari for about 3 months before my account was suspended and revoked because of "multiple payment methods" Not only is that a completely bogus reason, they refused to refund me what was in my balance and credits. I contacted support about 5 times and no one could explain anything and then they blocked me from customer service. BEWARE because at any given moment you could have your account revoked for no valid reason and you will lose any balance you have. MERCARI AND ITS STAFF ARE A FRAUD!

Said my package was delivered 4 days before I got it and after 3 days they automatically rate the seller even if your dissatisfied and once it's rated I can no longer dispute anything I got a broken game and cannot return it because the said I got it last Thursday when infact I got it on monday so when I received the package it had already been rated so I could no longer return before I even had it delivered! The help center wont help it's not there issue excuse me!?!

Horrible platform!

If you are a real seller, be very careful using this site! They will shut down your site and keep your money just due to user error! You can have a 5 star review< sell thousands of an item and if someone complains due to their own user error, they will close your account, keep your money and their is no way to contact anyone regarding this issue! I've never written a bad review in my life!
However, I feel like it is very necessary to warn people about this unethical corporation!
I use ebay, poshmark with no issues.
DO NOT MAKE THE SAME MISTAKE-DO NOT USE THIS SELLING PLATFORM MERCARI

1st Time buyer. Ordered on Black Friday. My package was at my doorstep by 4 December I will use This site in the future. Many bad reviews – but I can say I was very happy and pleased with my purchase

Buyer beware. Read the listing very closely and assume you are buying a fake or a knock off. If you are fooled, your return will not be approved.

Terrible site and company. Will never use again.

I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasn't as described and Mercari approves this return even though policy states u cannot return after feedback left well they still approved it. FRAUD WEBSITE MERCARI ARE SCAMMERS they claim to have customer service # but u will never reach a representative after waiting hours!

User Honest2Goodness has Canon equipment for sale with pictures of Canon items and the description say it's manufactured my Canon, but it's not, it's made by Meike and sell for a lot less than he's asking for it. When I asked him about this he thinks it's perfectly fine to represent OEM Canon products with fake knockoffs because they work with Canon cameras. Mercari has too many of these scam sellers. I would not use Mercari to purchase anything.

I paid for an item and never received it. When I attempted to cancel it, it said web site no longer valid. I don't know how to get my money back. Stay away from this company.

5 days ago I received a ceiling light I had purchased, advertised as 'new'. It came without any of the parts necessary to mount it to the ceiling. So I reached out immediately. Support asked for photos and a detailed description (it wasn't very complicated -the initial message covered it) so I took and sent two photos that showed clearly the one and only item I received with a detailed description of the problem. They responded that they wanted more photos. I didn't see their message for 24 hours so they closed the case, finalized the order, and made it impossible for me to get a return or even post a review on their site. They automatically gave the seller a 5 star rating on my behalf apparently. How could they go and close a case like that? They basically said "sorry, you didn't send us enough pics within 24 hrs so we're not going to help you in any way." Unbelievable. And now, just 5 days after receiving the item I cannot return it; I'll just throw it in the trash because it is unusable without it's proprietary mounting hardware. I can't believe this kind of business practice is happening in 2023.

Whatever you do. DO NOT BUY FROM THIS COMPANY bought a platter it was delivered
On Thursday evening I was out of town came home
Opened it 5 days from delivery date contacted the company after they make so difficult to contact them it was broken in pieces they told me they couldn't do anything be because it went past there 3 day limit to make a claim. Bad way to do business