Menards

I shopped at Menards today and was ran down and was told I had to wear a mask to shop and if I didn't have a mask that I would have to purchase a mask for a dollar, are u kidding me, first of all its not the law to wear a mask so how they gonna tell me I can't shop if I don't wear one, second of all, a dollar, u can buy the same exact masks online, 50 masks for. 44 cents, so they're making $46.56 off of every 50, wtf, well until they change that policy I will take my businesses business to Lowe's or Home Depot before I wear one of those annoying masks again or at a dollar for it, who makes money off of people during such a hard time with this pandemic, its all a sham for them to make money, what a disgrace, and not long ago they were charged with price gouging, damn ur some crooked s. O. b.'s!

My buddy and I went to the Peoria IL store to take advantage of the 15% off sack sale. Two employees coming towards us were chatting with each other with no acknowledgment of us passing them. We were in the electrical department looking at can lights. We were right next to the help desk, and there were two other employees standing there chatting with each other, and neither of them bothered to ask if we needed help. If I wanted to be ignored I would go to Wal Mart. At Lowes they ask if you need help sometimes, but at Home Depot a clerk will be on their was somewhere and will greet you and ask if you are finding everything you need. They are great at customer service there! Menards is abysmal! I only go there if I can't find things elsewhere, which is rare. I don't see how they stay in business.

Terrible all the way around. Not sure if it's COVID related, or lack of decent workforce or maybe a combination. Not a good experience from any department. Where do I start?..., poor customer service, exchange is a nightmare even though they shipped the wrong item, damaged special ordered products, wrong special order products delivered, poor follow-through, etc. I would not go back if it wasn't for trying to use up the 11% rebate vouchers. I feel as if those are free money that I would be throwing away; but it might be better for my mental health in the long run... The past 6 months has been absolutley terrible at Manchester, MO location. Home Depot and Lowes are having their issues as well, but they pale in comparison to my experiences at Menards.

We waited 6 months for an order we placed with Menards, the products NEVER came in- the store said they could not give us our money back, all they could do was a store credit. They quoted the 90 day return policy; for a "return" would you not have to actually give me something? So Not Only did they not provide us with what we ordered they then kept our money so that we couldn't go get what we needed anywhere else.

Went to Menards today. I was denied entry for not wearing a face mask even though it's not governmental mandated. They then proceeded to charge me a dollar for a mask. So in this time of crisis, Menards (a billion dollar company) looks to profit off the patrons it still receives by charging a dollar for a mask. Unbelievable. Extremely UNAMERICAN and against my constitutional rights. So tired of big corporations taking advantage of small business owners like myself. Needless to say Menards will NEVER get another of my 'DOLLARS".

Don't buy Magick Wood Elements from Menards!
We ordered a 48 inch vanity through Menards on Feb. 1 from the company Magick Woods Elements Ashwell 48"Wx21"D Gray Bathroom Vanity Cabinet. It was supposed to be delivered Feb. 18. Feb. 18 came and went, and my husband called Menards every day after asking when it will be delivered. There was a point person who finally got in touch with Magick Woods only for them to tell us they would ship it March 10. This means it wasn't even assembled! March 10 came and still no vanity. We finally cancelled our order! Beware of Magick Woods Elements provided by Menards. Menards should hold the company's they source from, to standards. No customer should have their whole timeline skewed because a company Menards sells, doesn't bother to even make and send the product.

I was a cashier for about three weeks until I actually couldn't take my position anymore. If you are a cashier at Menards, you are not allowed to sit or move, you literally have to stand there in the same spot for 10 hours a day. You get A SINGLE 30 minutes in the day to take lunch and even with that they FORGET to send you on break. I had to ask for several bathroom breaks just to sit down. I quit after about three weeks because 6 am to 7 pm, standing without being able to move anywhere else while a manager also taking the squishy floor mat from under my feet, and only getting a half hour to sit down, I hope any employee at menards says $#*! it and leaves for good

Ordered composite woods decking materials. They dilevered half of it damaged. Called on May 27th and they ordered a backup for the damage decking. I was told it will take one to 2 weeks to get. Till now I didn't get anything and after calling the store in Homer Glen they send an email telling me that my back order on June 20th will be in in July 5th! They are lying because my back order was on May 27th. I bought about $20k of materials and that what I got, very bad service. I'm

I ordered two items and 11 days later I received an email saying "there was an error with your ordered and it was cancelled." No explanation, no apology, no workarounds... just a simple "get lost, we don't care" email.

I went in to Menards today for only the second time and was told that today was the last day that I could come in wearing a bandanna for a mask, "for the safety of our employees." He then said, after today, I have to buy a mask if I came with a bandanna to come in. That sounds like discrimination if you ask me. People make homemade masks and can wear them with no more safety for the employees than me wearing a bandanna mask. They then require you to purchase a mask from them to come inside. Pay the troll his dues. The least Mendards could do is offer free masks if they think the mask you came in with isn't working just as good, without any medical evidence their masks are protecting their employees any better. I'm not going back to Menards and would hope others follow my lead.

I order a wall fixture, once received we realized it was not able to turn on and off based on motion, so we try to reach out to Menards. The DO NOT HAVE a customer service phone! All by email, after 3 weeks they told me they would allow the return and will issue a refund minus $18 Fedex shipping and a 25% restocking fee, for a $27 lamp.

What a joke, buy via AMAZON, same items and all can be returned without a hassle. Menards NOT recommended

I shop at Monona WI they have the worst management I have ever seen any place. They are extremely rude
I've been shopping there since they have opened. I go in there several times a week and spend thousands of dollar there a year I have yet to have any management personal say even 1 word to me, even if I say hi to them
Employees are decent for the most part.The only reason I shop there is because it is so close hope a Lowes or Home Depot will open up that close to me.

Saturday as I felt the need to purchase a house plant as my first plant. The plant was priced for 44.65, I said well it's the only plant I can probably afford. And the plant had dried leaves and soil it was the only one I wanted to purchase. When I go to the counter I asked for a discount as it was half way dead and the lady said no. I was like not even 10percent she said no. I am disappointed because plants are a need inside everyone's home and Mr, Menards should be able to understand that a little discount could have saved the dried plant that I wanted to purchase. I was not happy with this experience and hope no one has to go through what I experience with the plant that is not being watered or cared for.

Waited more than 8 weeks to receive my rebate. Only to find out after making numerous non toll free calls to be told that they never received it and probably got lost in the mail, Can't be serious. How many other customers did they use this excuse with. Wanted me to mail copies to an address. WHY don't they issue the 11% discount when the customer pays for their items? WHAT A JOKE. They figure that half the people will not bother with the mail in forms or else forget about it entirely. WILL NEVER SHOP THERE AGAIN.

Mask Nazi's, a constant in Traverse City, MI. There could be not one person within 50 feet of me while shopping and an employee will come up and tell me to put mask on. Aren't CDC recommendations to mask when unable to socially distance 6 or 3 feet, whatever the latest is. WAKE UP everyone. Viruses go thru cloth, surgical, N95. It takes a hazmat suit to prevent a virus.

I lived in Portage, In and my preferred home improvement store, was Menards. I moved to middle TN and there's a Lowes about 16 miles from me and 2 home depots with 1.5 hr drive. We sure could use a Menards in SPARTA, TN. It was my favorite store.

We used Menards in KC, MO for our new countertops. They sent 3 wrong templates (not our fault, mistakes made by the warehouse) and then when they sent the actual countertops, our island was wrong, again, their mistake. The manager, Justin, came to our house to see for himself, and they were wrong and it was their mistake once again. The manager promised us he'd expedite our countertops and they would deliver,(we had to rent a truck to pick them up and have our contractors at our house to unload and install) set up and take the one that was the wrong size back, all on their dime. Our countertops were NOT expedited and once they came in, they will deliver them, but they are saying it's on us to pay to have contractors once again at our house to set it up and get the wrong one loaded on their truck. We will NEVER use Menards again after this experience.

Yesterday, I went to the Oakdale Menards to look at roofing shingles and coordinating paint for my home. My son was with me. We shopped and picked out the ideal shingles and paint colors. Unfortunately, a sample of the shingles I wanted didn't have a sample board on the floor. There was a shingke sample way up on the wall. Lucky for me, Mark came along and asked if we needed help. I was reluctant to ask, but thought, why not. I explained I wanted to see my paint samples next to the shingles on the wall. Mark immediately said he could help me out. It was amazing. Love the combination of paint with the shingles, firmed up my decision to get the shingles and paint for my home, that got last year's hail storm damage. Many, many thanks to Mark for being there for me when I needed help. Great service, you are the best.