The customer feedback for Menards reveals a predominantly negative reputation, particularly regarding their customer service and product quality. Many customers express frustration over service delays, inadequate support during order issues, and a lack of accountability in handling returns and refunds. Complaints about damaged products and misleading rebate policies further exacerbate dissatisfaction. Although some customers appreciate the variety of products available, the overall sentiment indicates a significant decline in service quality and a perception of the company prioritizing profit over customer care. This suggests a critical need for improvements in customer service practices and product reliability to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
Menards in Forsythe Illinois has a large sign as you enter the front doors. "You are expected to wear a mask". If you don't have one we will sell you not for 89 cents. 100% of the employees and customers were wearing one and I was very comfortable shopping there. I appreciate their commitment to shoppers' safety.
It's impossible to get hold to someone after an online orders.
Via email they do not answer.
After 2 silent weeks from placing my order, I don't know if and when I will receive my items.
Gestapo police, armed guards making sure you put your mask on before you enter the store or denying you entry
Your policy for a mask is absolutely ridiculous! I have been shopping lowes, ace, homo depot, Kroger, Walmart, meijer, ect. With no demands for me to wear a mask! I managed to get everything on my list and as I was headed to the checkout I was instructed to put a mask on or leave the store. I told the employee I didn't have a mask and was instructed to purchase one from them in order to check out! I put the stuff in a pile on top of a display and walked out for the first and last time! If a business is going to enforce a mask policy then they should at least provide them to customers free of charge! I refuse to wear a mask for anyone because I feel as If America is just letting everyone strip their rights from them one by one and we are letting them get away with it! I'm the one at risk not the people wearing the masks! Good luck with your covid strategy menards, this just may put you under!
Looking for a portable a/c unit. Found a GE model on menards.com, told it was available on line but not in store. Ordered and paid for it. Close to two weeks later still not delivered, told delays in shipping due to riots. Finally got delivery, but we got a totally different brand, not the GE we ordered. And the brand they delivered was much cheaper than the GE. Also, were told the unit they delivered could have been picked up, in the store, so the freight we paid was a total rip off. We paid freight for something we could have gotten in the store. I figure we should get a refund for about 80.00. As soon as we received the wrong a/c we went to the store with all our paperwork and was told we needed to deal with menards.com, would not help at the store. Since the, I have sent emails (told to do that) 3 times now and it's been almost another two weeks and still haven't got a response from the company. If don't get help will never purchase from them again. And the worse thing: I go on line to menards.com and the GE A/C unit still shows in stock and available! I cant believe the poor service.
Only because I can't give 0 stars.
Wonderful website.
Ordering was easy.
Delivery 2 weeks late.
40% of the product (lumber) delivered was destroyed/unusable.
Had to send email (only way to communicate with company) informing them within 3 days. Acknowledgement of receipt of email by company (automatic response). 3 weeks later no further response. No way to contact them. Repeat emailed complaint got immediate electronic acknowledgement with complaint reference number.
Project had to be scraped because of delay in shipment and destroyed product.
No way to reach the company.
Took the full price money. Sent the product late and destroyed. No recourse since you can't contact them.
ZERO STARS. Stay away!
When you deal with a Rat you can expect to be treated like one.
Home Depot all the way.
If you want to be humiliated go to Menards.
They hunt you down like a dog if you're not wearing a mask.
Home Depot is the better America
If you want better deals go to Home Depot.
I just bought a couple hundred worth of tools and saved myself a hundred bucks in the process.
Menards customer service is trash you might as well Gamble.
Everytime I look at Home Depot my friends say Home Depot all the way.
Menards don't understand what customer service is.
Friends of mine walked out and never walked in again I'm going to do the same.
Not to mention Menards tried to rip people off by jacking the price up on sanitizer just a little while ago.
I don't like a Rat. When you deal with a Rat you can expect to be treated like one.
When you order online, there is a surcharge or processing fee, but there is no one who will help you pull your stuff from designated place or help you load in car. Plus they will take the order even if they dont a thing in stock and charge the entire amount. Things happen but no follow up email, when i went back to get refund they made me go from one counter to another, as no one new what the process is and ended up with a store credit. I didnt like the service at all.
Never going back there
I spent over $800 online shopping with Menards. There were shipping issues with 2 items and they never arrived. I contacted customer service over a month ago about my issues, and multiple times since then (have already been charged for everything). Have yet to receive any response at all other than the confirmation that my request was sent. I have also called the shipping departments where the items were supposed to be shipped from directly. Last week I was told from the shipping department it would be handled and I would receive a call, surprise. No call or updates. I called again today and was told again that I would receive a phone call. Losing faith and really hoping not to have to dispute with credit card company. Will never order from Menards again, can't believe I can't even get a single response despite all my efforts to get this resolved.
Order a pool pump on June 2nd and it said it was coming and on June 10th I got to email at 9:10 at night to say oh by the way we're out of it sorry for your inconvenience
Shopped at the Menard's store in Waukesha and they still have a 'mask on' policy and their competitors don't. Also while waiting in line at checkout and keeping the social distancing requirement, then when it was my turn the clerk decided that she would do a training session with a new trainee. Then the senior cashier asked me very sarcastically to step back and away from her. There seems to be a lack of customer appreciation and it appears that Menard's is really regressing in today's business environment. We then went to a competitor's store and treatment there was a lot nicer. Will be awhile before we shop at Menards again! Cashier was Vi and receipt number was 3261
The state of WI is open and while menards is open they still require people to wear masks. The rule is IF you can't social distance by 6' THEN wear a mask. The statewide numbers of covid are reducing. The fact that it doesn't spread on material things is proven. The fact is that people who test positive but are Asymptomatic, don't spread the disease. It is also understood that it is generally weakening in its effects on people, as viruses do. So wake up Menards! I see your rating is very low and I know you're not improving it with your panicked response to this. I haven't and won't shop there til you stop this hysteria, although I'm starting to like Lowe's more and more.
Absolutely terrible customer service! Purchased $2900. 00 order of siding material that website said was located 3.5 hours away. Since it was a discontinued item, I decided to rent the trailer and make the drive. Staying overnight in a hotel, to boot.
Get there and was told that even though the website showed they have the siding they do not and don't really count inventory. Store manager said he would not assist in getting material even though there was some available from distributor. Had to then go and get a refund from customer service taking more of my time.
Called corporate and they ONLY reply to concerns via email. I got a lovely email saying they were sending my concerns to the store. Never heard a word back from the store, go figure.
I have spent THOUSANDS at their stores and never had a great experience but this is crazy bad.
Never again, they have lost my business for life!
Masks and social distancing has no basis in science and there is absolutely no evidence that it prevents or protects anyone from any virus. "Right Now, people should be walking around with masks on..." Anthony Fauci https://youtu.be/1qa6dAO-Hyw enforcing this propaganda is working against your company. Stop being ignorant and gullible, your policy will end your corporation in the end. You have been warned.
Took my order on line, processed the payment and failed to deliver the goods. Going into the 3rd month and still no product, no credit and definitely no support. Buyer beware
I bought a playset from the Menards in Chesterfield, Michigan. I got a wierd receipt and it said within 24hrs the shipping department would confirm. Well thay never happened so i e-mailed them several times with no response. So i called thought it was figured out. Then they day befote delivery they called me and told me they dont have it. She said it was a returned item that they don't carry and it was gone. First of all why would you sell a returned item online as new? Secondly if they would have done what i asked i would have saved time and money. So i got upset and they told me they could either "RIG" something up, or get a refund. When i asked for a diacount they said they would call back vut never did. They do not care about there customers at all. The people at Menards are all the people thay arent smart enough to work at Lowes or Home Depot. When they refunded me they also tried to not refund my shipping costs as well.
Lastly, Menards in Chesterfield, MI received a cease to desist order for price gouging during the pandemic.
Tired of the bad service, expensive products that don't last, the "rebates" you can only use in their store, and their ridiculous policies. I started shopping at Home Depot and like it so much better. I won't be back to Menards.
We don't shop here often, as we don't like the checkout process and have had rather rude cashiers the few times we've been. However, we needed a few things this week, & Home Depot had already closed. We found what we needed, got in line and as usual, had a snarky cashier with no concern for human kindness. Things are tough for everyone right now. I genuinely don't understand the need to take your frustrations out on every customer. This was the Auburn Hills, Michigan location.
I ordered two items and 11 days later I received an email saying "there was an error with your ordered and it was cancelled." No explanation, no apology, no workarounds... just a simple "get lost, we don't care" email.
Answer: Was hoping for the simple convenience of online ordering and getting it shipped to my house. I was wrong, the amount of time I've had to put into trying to resolve my shipping issues has been awful. Been a month since I started asking Menards for help with the issues. Still no response.
Answer: Exactly! Menards sucks never have any problem with returns to Lowes will not buy sh#t from Menards anymore!
Answer: Nope, always have issues with them. You're far better off going to one of the other Hardware stores.
Answer: Nearly impossible. No customer service phone #'s provided by Menards. Have been waiting over a month for a response to my request and issues. Have also requested updates multiple times within that month with absolutely no response. Hopefully this is only because of Covid-19 but I from what I've heard the Customer Service is always almost unreachable
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