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MDG Reviews Summary
MDG has a rating of 3.7 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 3rd among Electronics sites.
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So far so good! I have not had a good chance to run the lap top through ots paces but what i have seen so far its good!
Everything is shipped so quickly and customer service is on top of things. I got a laptop and headset (yes, the PlayStation headset works for Xbox controllers!)... I love ordering with mdg and I will again in the future! I just wish they had more products.
Thank you for taking the time to share your experience. We are very honored to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
The experiences I had with the agents were great. However upon opening one of my boxes, on e installed the screen was black and there was a tiny hole. This television is unusable. I tried to contact someone today concerning the issue but, no one answered and I haven't received a callback yet.
Thank you for bringing this matter to our attention. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352
I was told there is a restocking fee just to return one computer for another. I dont think there should be a restocking fee if the computer is not being used.
We apologize that our service did not satisfy your expectations. Please check the link below to see more details about return policy:
https://secure.mdg.ca/content/?type=returns&
Great experience every time I order and the products always arrive on time or early always receive a great product at good prices
Thank you so much! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
I was passed from the next person to the next person told different things. Finally got things approved and then the delivery was another story. All Canadian courier was very rude and also no communication. Ended up having to pick up the item from the warehouse ourselves
Thank you for your feedback. We apologize that our service did not satisfy your expectations. We will use the feedback to make us better and to ensure this doesn’t happen again.
First of all, I had several issues with the computer. I had to activate my Windows 10 copy on the hard drive, then I had to buy a wireless wifi because your system did not include wifi, another thing is there is no camera with the pc, therefore I will have buy one myself and finally there is no sound coming from the pc for some unexplained reasons. I will have to hire a tech specialist to fix the problems.
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Looks like the PC you ordered does not have wifi adapter and optical drive and speakers. We strive to provide comprehensive and detailed information about every product we sell on our website, with prices, user guides and high-quality images. So if you're not sure about specifications, you can always reach out to our company for more details in order to make an informed decision.
The customer service is very nice and I love my TV but it's a long process before they ship it to you. That's the only problem...
Thank you for taking the time to write a review about your experience. We appreciate your feedback as we continually work to improve our services. We're looking forward to serving you again.
Very slow processing, lots of hoops to jump through. Not really worth the trouble. I guess their service is good if you have absolutely no credit and they are your only option.
Thank you for your feedback. We're very sorry to hear about your experience as our goal is to make sure every customer receives the best possible service. Please to understand that we're an online company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.
Nobody emailed me back or gave me a call. I still have the email dates it was sent out as proof. I wanted to price match and kept trying to reach someone but nobody called me back. I overall had a great experience the first time I ordered but this time around it was mediocre.
Thank you for your feedback and for letting us know about this. We'll look into this issue and hope to resolve it promptly and accurately. We would appreciate if you would send us an email at support@mdg.com. Just make sure the model number of the product is the same as the one in our offer and we will match that price!
I'm very pleased to have been able to purchase a laptop that I've been wanting using a payment structure that is beneficial to me
Thank you so much! We understand that you have many options in the marketplace, and are pleased that you have made MDG your premier choice. We are committed to providing you with the best products at the lowest prices.
The merchandise was great however why the customer service has not returned my email regarding the issue below?
Your company charged me for scheduled delivery x 2 plus extra x 2 for scheduled delivery.
First I was contacted by UPS on the first part of my order and scheduled delivery for Saturday 10-2. I waited all day then out of the blue on a sunny day the driver decided he just wanted to go home and did not deliver my order, instead marked it as a weather issue. I contacted corporate after being very upset they refunded your company both the regular shipping and scheduled shipping costs and confirmed there was no weather issue. I want some type of refund. They then made me leave work early on Monday.
Next shipment through CEVA they scheduled this for Friday. I had to take off all day, they said they would call 1 hour ahead and it would be also 10am 2pm. I called them at 1pm and they said they tried to call me however MDG gave them the wrong number for me even though I called them twice with my number days before it was supposed to be delivered. I wasted money and my work to have it rescheduled at 6:15pm when I had plans. I want at least the scheduled delivery fee refunded to me.
Thank you for your feedback! We're happy to hear that you're satisfied with the order and we do apologize for the shipping issue.
An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352
Love my new furniture! Customer service was awesome, the price was reasonable. Delivery time wasn't too bad either.
Thanks for the feedback! Your satisfaction means a lot to us and we're happy to hear we hit the mark for you.
Quick verification and delivery. Very happy with my new laptop. The previous PC I purchased through them is also still going very strong but it was time for an upgrade.
Thank you so much! We're attending to your needs and we're happy to hear that you're satisfied. As a matter of fact, we are looking forward to serving you in the following years.
Having had past financial issues, MDG helped me out big time! Cant wait to get my TV, and couch! Looking forward to more future business.
Thank you for taking the time to leave this review! We're happy to help.
I've ordered 2 orders from MDG and their prices are obviously more then you would pay in a store but that's if you have a lump sum to spend at once.
If you don't MDG is a great place to finance things and it's cheaper then rent to own places.
We are truly grateful to you for choosing us as your service provider and giving us the opportunity to grow. None of our achievements would have been possible without you and your support.
Still have not got my TV the sound bar box was opened and the ps4 controller was opened and no charging cable was missing.
Thank you for your review. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352
I've been through mdg for a long time and ordered a TV and they wouldn't approve me but I got approved on the online website.and I had over 1000 in credit and still had 5 bucks after i ordered the TV. I wont be a returning customer. THIS PLACE IS A JOKE!
Thank you for your feedback.
We're sorry to hear that things weren't moving as smoothly as you'd hoped. Unfortunately, you can't proceed with this order because of a specific reason. Looks like you spoke with verification rep but if you need additional clarification please give us a call at 1-800-906-0975 ext 341.
I'm pleased with this company, I recommend them to anyone needing credit. I love my computer & my dining table. The monthly payments are the best for my budget.
Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We're looking forward to serving you again.
Sale people was very knowledgeable. They expidied the verification process and answered my question. Over all I was happy with the experience. I do wish I could of customized some of the componets that came with the desktop package
Thank you for your feedback, we hope everything continues to run smoothly for you.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much. We appreciate the feedback!