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The merchandise was great however why the customer service has not returned my email regarding the issue below?
Your company charged me for scheduled delivery x 2 plus extra x 2 for scheduled delivery.
First I was contacted by UPS on the first part of my order and scheduled delivery for Saturday 10-2. I waited all day then out of the blue on a sunny day the driver decided he just wanted to go home and did not deliver my order, instead marked it as a weather issue. I contacted corporate after being very upset they refunded your company both the regular shipping and scheduled shipping costs and confirmed there was no weather issue. I want some type of refund. They then made me leave work early on Monday.
Next shipment through CEVA they scheduled this for Friday. I had to take off all day, they said they would call 1 hour ahead and it would be also 10am 2pm. I called them at 1pm and they said they tried to call me however MDG gave them the wrong number for me even though I called them twice with my number days before it was supposed to be delivered. I wasted money and my work to have it rescheduled at 6:15pm when I had plans. I want at least the scheduled delivery fee refunded to me.
Robert W.'s review of MDG earned 21 Very Helpful votes
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Thank you for your feedback! We're happy to hear that you're satisfied with the order and we do apologize for the shipping issue.
An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352