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MDG Reviews Summary
MDG has a rating of 3.7 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 3rd among Electronics sites.
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Customer service is a very important aspect of any business and not all of customer service is just giving information. Customer service is faining empathy when needed or finding loopholes when needed and mostly just making sure your customer leaves with a smile; however when I delt with your company I was made to feel young or stupid or less than, for a company that deals so little and also so much with the public it is up to your representatives to be even better than a store because all communications are done via email or telephone. I was very disappointed with the condescension that I felt from the other end of the phone, I was disappointed that even though I couldn't make something work because of a policy or computer system, your staff did not even pretend to care or help they were rude and frustrating and it's an area that should be corrected immediately.
I have not received my purchase yet so I can't give a review on that yet.
Ordered my product, the process was too much and when it finally was shipped out it was held by customs and the delivery date changed. The order was a gift and is now arriving late
It was a smooooth transaction, they were super helpful all the way, it took about 20 days to have brand new Samsung curve 55 in my room. Thank you all in MDG.
Thank you so much! We're delighted to hear! Enjoy your item and please let us know what we can do for you in the future.
TV turns on and off then freezes or no sound. And remote won't work to turn it off have to unplug it. Called number on sharp book they can't find TV and therefore can't help. Called mdg they send me a different number
This is my third time shopping with them and would do it again! Easy and trustworthy experience with them!
Thank you! We're delighted to hear! We are very honored to have a customer like you.
Ive bought 4 things from mdg and plan on doing more order with this company i recommend this to anybody
Thank you for being such a loyal customer! Its customers like you that make our job wonderful. We're looking forward to serving you again.
Still waiting on bed but happy with service. Very reasonable pricing arrangement and set up. Very good customer service.
Thank you for your feedback, we really appreciate it. Hope you'll enjoy your item. We're here for you anytime.
Been two weeks after I made the order and still haven't even heard from this place I'm starting to believe I just got scammed don't waste your time and hard earned money here
Thank you for your feedback. The estimated delivery time is 7-10 business days from when you've completed the verification process. As per your tracking number, the order should be delivered tomorrow. For additional questions please give us a call at 1-800-906-0976 ext 352.
Very good experience from day 1, just received my tv, delivery was good, customer service was good except for 1 time i had called, had a rude customer service rep, but other than that very happy.
Thank you so much! Enjoy your items! Problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service. We will use the feedback to make us better and to ensure this doesn’t happen again!
The process was easy. With having all my previous payments on time I felt appreciated as a customer as they recognized this.
They said I am a valued customer and I actually feel like one - this is why I will continue to shop with MDG
Wow, thank you so much! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we're looking forward to serving you again.
I was thoroughly satisfied with the product I was sent, and the attentive support of MDG through the purchase process.
However I didn't realize it takes so long for "processing" and for the item just to ship let alone be delivered. I guess I'm just used to Amazon's same day and next day delivery.
Thank you for your review. We always aim to deliver a great experience and we are gutted when we miss the mark! As we're an online company we must take precautions when lending to prospective customers and we're sorry if the length of the process left you with a negative experience. We hope to continue this relationship in the forthcoming years so please let us know what we can do for you in the future.
I got everything I received except for 2 games shown in the bundle. I'm not sure why that is but otherwise everything else is good
Thank you for your feedback, we're happy to hear that you're satisfied with the items. Additionally, an inquiry has been sent to the appropriate department and we will personally see that you are satisfied. A member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352
So far everything has gone well. It takes a bit of time to complete but I understand that. My last package is due to arrive in two days. The only thing is the shipping cost are extreme! I'm sure they pad the cost to minimize the risk they take on with giving credit to people with low scores but It really is extreme. Almost $500 for a TV, Sound Bar and mounting rack!
Thank you for your feedback. Hope you'll enjoy your item. Our shipping schedule is calculated on the ACTUAL WEIGHT of your shipment. For more information regarding Shipping & Handling Rates please refer to our total cost of ownership table: https://secure.mdg.com/PMTDisclosure.aspx
Absolutely horrible experience. Do not deal with them!
Had the pleasure of dealing with the customer service manager Mike.
What a joke. In the process of contacting the BBB.
Be warned and make sure to check your contracts.
Thank you for your feedback and we're sorry to hear things weren't moving as smoothly as you'd hoped! We would like to make things right. Please give us a call at 1-800-906-0976 ext 352.
Never had a bad experience. Start to finish, they make it easy to get my hands on all sorts of gadgets, electronics, appliances & furniture. 10/10
Thank you for your feedback! We take pride in giving outstanding service every customer and we're overjoyed to receive your compliments. We're here for you anytime.
So far I have recieved 2 laptops and a 43in smart tv and I am very satisfied with the payment amounts I make aswell as the service I've recieved
Thank you so much for being such a loyal customer. Your satisfaction is our number one concern and we promise to stay reliable.
I will recommend MDG to anyone that asks that are looking for products that MDG sells they're very courteous very professional and very easy to deal with selection of project products is huge stylish up-to-date and fantastic quality the total package
We are truly grateful to you for choosing us as your service provider and giving us the opportunity to grow. None of our achievements would have been possible without you and your support.
Received soundbar and switch last week 11th ofJuly. Sameday called on Thurs 11th to confirm someone would be at home on Monday 15 the at 11:00 am for tv delivery. It's Monday 11:45 am no one here yet.
Thank you for your feedback and we're sorry if this left you with a negative experience! If you haven't received your order yet, please give us a call at 1-800-906-0976 ext 352.
The staff is always friendly and easy to talk to. Always try there best to answer my questions. I don't have any complaints making a purchase from here has been very easy and payments are very affordable as well I am very happy that I was able to buy something on MDG and can't wait to receive my order.
Thank you so much! We’re attending to your needs. We’re listening carefully to your feedback and providing the best service, to grow and improve.
Every time i deal with MDG it has been painless. Great way to rebuild credit, and great product and customer support.
Wow! Thank you so much! You’re one of the most important parts of our extended family and your satisfaction means a lot to us.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting a review and please know that your situation was an exception. As you can see from other reviews, we are known for caring deeply about our customers. We will use the feedback to make us better and to ensure this doesn’t happen again!