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MDG Reviews Summary
MDG has a rating of 3.1 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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Everything is great besides customer service doesn't get back to you i have been waiting for 3 months still nothing
Thanks for the review! We're sorry to hear your experience and we'll use the feedback to make us better. We've located the account and looks like you completed everything online and the order is invoiced. We've sent you an email with the shipping details and the tracking number. If there is anything else we can help you with please give us a call at 1-800-906-0976 x 352.
Excellent service. Takes a long time to ship but otherwise great
Thanks for the feedback! We're happy to hear that you're satisfied and we'll do everything possible to make us even better.
Please visit us again soon. We would be happy to serve you again.
While I've been a customer of MDG for years, i will no longer be giving them my hard earned money. I was not only treated like some delinquent who was trying to avoid paying what i owe, but was also treated as though my business was not important in the least. I received an accusing email after i had already resolved the issue at hand, 10 days after i had done my part i received an email accusing me of not doing anything to bring my account current etc. Not professional at all considering i had already paid the one back payment i had missed during the time i switched bank accounts. The whole situation was handled poorly, and as a result they wiped the almost $2000 credit i had, down to almost nothing. There are many online lease companies that dont have 2 year agreements, and even some that don't charge interest at all (i. E. Zebit) so for customer service to act as though they have no desire to keep long time customers, is a bit ridiculous and arrogant.
Thank you for your review, Matt! Your satisfaction means a lot to us and we're sorry that we missed the mark. Because you're financing there is interest to be considered. MDG carries an open term loan and you can make extra payments or pay in full anytime without penalties. The faster the balance decreases the less interest you pay and more money you'll save. If you need to change the banking information, move or skip the payment you need to reach our finance department 2-3 business days before the due date. Otherwise, the payment will not clear and will be returned. You can give us a call at 1-800-906-0976 x 340 if you need additional explanation and we would be happy to assist. Thank you.
This is my second product I purchased and its extremely easy and fast. Extremely highly recommend this company. As soon as I pay down these two items I will be looking at more stuff. Thanks
Thank you for being such a loyal customer. Your satisfaction means a lot to us and we hope to continue this relationship for many years to come.
Smooth, everything was done online. My only issue more inventory to choose from.
Thanks for taking the time to share a word about us. We're so happy to hear that you're satisfied with the process.
Additionally, we're attending to your needs and looking to update our inventory. Let us know if there is anything else we can help you with.
Was told I would receive shipping info the 26th and it would ship out the 24th. I received shipping infor the 25th of December. Have been emailing on 4 different occasions and received one reply with more erroneous information. I have tracked it and it still shows that the facility is awaiting for the package to ship and it is now the 31st and still not actually shipped. Once I verified my information last week, depending in when I was told that it would ship, I asked when it would be so that I can make a decision to cancel my order. When we calculated on the phone I should have received it around the 30th-31st. But yet it shows that it hasn't shipped. I also emailed asking to apply a coupon code that I have had and there is no response there either. I will be placing a fraud report with my bank because this appears to be a scam. No one has responded to me in days on 2 separate topics. This is the WORST customer "service" that I have experienced.
Thanks for letting us know about your experience. We'll use your feedback to make us better. We're so sorry if the shipping process left you with a negative experience. Your order was invoiced on December 24th. Our warehouse was closed on December 25th and December 26th due to a Holiday. The order is shipped and it takes 24-48 hours to update the tracking number so that you can track the order. You can give us a call at 1-800-906-0976 x 352 if you need additional information.
Very easy to apply and confirm payments. My only issue was the two items did not arrive at the same time... at least my son got one Christmas Eve! And the second arrived today 12/30/19 He is a very Happy young man!
The website shows it's been shipped but it contradicts the same email showing it is ready for shipment
I'm disappointed, if it is NOT delivered by the 3rd why then must I pay a second payment for merchandise that yet has been received by me?!
Thanks for the review! It takes 3-10 business days to receive the order. As per the tracking number the order will be delivered on Friday 01/03/2020. If you have any additional concerns please let us know.
Got in our Tv this morning 12/30/19. Took approximately 2 weeks for the entire process. The picture is amazing. Samsung UHD 4K Smart Tv 82".
Thanks for taking the time to share your experience. We're so glad to read that we were able to provide you with such a positive experience. Enjoy your item and let us know if we can help in the future.
From Qualifying, Ordering to talking to MDG's financing people. All went very smoothly. Just waiting on delivery at this point. I'm less than a full week into this from when I was approved and item being shipped.
I order a couch and recieved a loveseat? All the furniture is VERY uncomfortable. It is hard not soft at all... I'm so very upset and disappointed
Thanks for the review and we're sorry to hear your experience. We would like to look into this further and resolve the issue as soon as possible. An inquiry has been sent to the appropriate department and we'll personally see that you're satisfied. A member of MDG’S customer service team will be in touch with you today. For a faster service you can give us a call at 1-800-906-0976 x 352.
Let's see your shipping company lost a $600 box that's costing me close to $1000 with interest and rather than help me get another one sent you give me the run around saying you haven't received any emails, I've called about 7 times and been dealing with this for over a week I get being busy but you guys should be a little more proactive about resolving customers issues rather than playing a waiting game forever and expecting them to just sit around and wait.
Thank you for your review. We're sorry to hear your experience. Sometimes he items end up being broken or lost during the transport and we're looking to prevent such issues from happening again. We apologize for the inconvenience. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352.
The accepting part of this experience was long an drawn out! The delivery of the mattress was fast an on point. Though you broke up my order so half my delivery wont be here till this coming friday. I hope. An I hope they dont leave a 65 inch tv an game system in my driveway like they did the mattress. But all an all so far a decent experience. Thank u.
Sincerely. Daniel guilmette
Thank you for taking the time to share your feedback! As per the tracking number, the order will be delivered on Friday and you can use the tracking number to track your purchase.
We hope you'll enjoy it and please let us know if there is anything else we can help you with.
This is how I do all of my home entertainment shopping. It's easy and affordable.
Thank you so much! We're delighted to hear that we hit the mark for you.
The time to receive my merchandise takes too long. And have to do tok much accout verification
Thank you for the feedback Shannon! We're sorry to hear that the process was too long for you but being a financing company we must take precautions when lending to prospective customers.
We hope you'll enjoy your item and please come visit us again soon.
I was very satisfied but the process took a long time to go through.
Thanks for the review and we're sorry if the process was too long for you. As we're an online company only, we must take precautions when lending to prospective customers. We hope you'll enjoy the item and let us know if we can help in the future.
MDG are very efficient I had no issues getting myself approved with low payments and to top it all off it was the fastest procedure ever
Horrible I felt at a loss with no help and I still went through with my order and yet to receive it so I had a daughter and son with no gifts I am a single parent trying to get by so yeah thought this would be a great help and ultimately was the worst ever hope it doesn't happen again
Thanks for taking the time to share your experience. Every large company will have positive and negative reviews, we take both seriously and listening carefully to your feedback to make us better. The delivery time frame is 3-10 business days and as per the tracking number, the order will be delivered on Friday, 01/03/2020. If you have additional concerns please give us a call at 1-800-906-0976 x 352.
I've made 2 payments already on my merchandise and I've still yet to receive it.
Thanks for the review! The delivery time frame is 3-10 business days and as per the tracking number the order will be delivered tomorrow.
If you have additional concerns please give us a call at 1-800-906-0976 x 352.
I used MDG to finance a gaming laptop and i have to say they really delivered! Shipping was a breeze and my payment plan is tailored to me. I would highly recommend them to anyone.
Thank you, Roger! We're delighted to hear that we hit the mark for you.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the review! We're sorry if we failed your expectations. It takes 3-10 business days to receive the order after the payment is cleared. We've sent you an email with the shipping details and tracking number so that you can track the order. Please let us know if there is anything else we can help you with.