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MDGReviews 5,386

3.1
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MDG Reviews Summary

MDG has a rating of 3.1 stars from 5,386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 4th among Electronics sites.

service
277
value
263
shipping
251
returns
142
quality
235
This company responds to reviews on average within 3 days
Canada
1 review
0 helpful votes
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SIGNED AGREEMENT ON FEB 6 2018 NOT VERY SATISFIED AT ALL PAID EXTRA $255.55 ON TOP OF LOAN JUST TO SATISFY MDG THEY SAID OK TV AND XBOX ONE ARE ON THE WAY ON MARCH 3 2018 AND ON MARCH 20 2018 17 DAYS LATER I GET EMAIL SAYING TV IS OUT OF STOCK I HAVE TO CHANGE ORDER THEY WERE GONNA GIVE ME 43" SAMSUNG LCD NOT 4K TV FOR SAME PRICE I SAID NO I SAID I AM WILLING TO PAY THE EXTRA FOR A 50" 4K TV THEY SAID NO I HAVE THE UPS TRACKING NUMBERS FOR ALL ITEMS EVEN TV THEY SAY IS NOT IN STOCK

MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 27, 2018
Colorado
1 review
1 helpful vote
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Great place
March 28, 2018

Great place for a low price i love it and i will continue to order from them i have told friends to come here

Date of experience: March 27, 2018
Meghana B. — MDG Rep
over a year old

Thank you for your review and we hope you are enjoying your products from MDG.

Canada
1 review
1 helpful vote
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Excellent
March 28, 2018

Great company
Easy financing
Excellent customer service
Amazing customer support

They went above and beyond to help me with everything. I'm going to finance a reclining sofa set asap! Currently financing a laptop for school.

Everything is top notch. 10/10

Date of experience: March 27, 2018
Meghana B. — MDG Rep
over a year old

Thank you for your feedback. We are very pleased to hear you had a wonderful experience with MDG.

Alabama
2 reviews
0 helpful votes
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Deceitful business
March 29, 2018

After signing contracts and making an agreement on items, they turned around and changed terms with down payments and made things much higher than promised. There are better ones out there, avoid these guys if you can.

MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 27, 2018
Canada
1 review
4 helpful votes
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I have previous orders im just finishing to pay. However I ordered 2 tablets that I really didnt want but was pressured by sales person to go with them, within 24hrs I cancelled my order and wanted a different item i actually thought about before going ahead this is where the company got real fishy. Because I cancelled order Im no longer eligible to order anything else. Funny thing same lady who approved cancellation and said there would be no problem only problem is she hung up on me while doing this and then she also is one who has flagged my account saying theres fraudulent activity on my account(denying it was her-michelle i believe). That i have to reevaluated before reorder and was denied, flagged, credit limit removed and unable to purchase anything. Ive made and continue to make ontime payments with no funny business on my side. Honestly this might not even make all that much sense but I could go on and on as was a complete nightmare and run around and waste of my time on many occasions and just gave up and am finishing up on the payments. Ive spent countless hours on phone in circles. This is just a little piece of issues with this company. Because they offer you the loan, its up to them if you get accepted or approved. Wat they say. Prob is cancel one within reasonable time and will be your worst nightmare if you ever want more items you are out of luck. Also dont get on any supervisors bad side also as i believe this maybe real problem.

I make payments and have never been late
I had available credit to purchase other items
I ordered then cancelled tablets
Im now unable to order items or have an available credit limit
My account is flagged as fraudulent but you still take money out of my account via bank
In the end its there loss as I saved by not ordering other items from them or treating me with dignity respect to my, me, i, or creating long lasting relationships with your customers. Done

MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 19, 2018
Texas
1 review
4 helpful votes
Follow Gloria L.
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Unlike other reviews(which I'm very surprised) I got the item as described and with the finance terms they promised. To get the item is a process since they ask you for a down payment and the down payment has to be done in a certain amount of split payment. Also have in mind if you have less than average credit things work a little different. Always read the small print and all the paperwork. I just paid off my laptop after a few months and couldn't been any more happier.

Date of experience: March 14, 2018
Meghana B. — MDG Rep
over a year old

Thank you for your review, we appreciate it and we're happy to hear everything is running smoothly for you :)

Illinois
2 reviews
3 helpful votes
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Got my package
February 1, 2018

I received my package and was very satisfied with the products. I just feel like the problems I went through. I shouldve been offered a free gift or a month free of payment. Satisfied but could have been better.

MDG attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2018
Marija R. — MDG Rep
over a year old

Hi,

We're sorry to see you had a negative experience with us. Please send us a private message with your full name and Order ID/phone number on file so we can resolve these issues.

Ohio
1 review
2 helpful votes
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Credit killer!
January 31, 2018

These guys not only dont help your credit but after a year of on time payments I decided to add a new purchase through them. Well now there is another hard inquiry on my credit thanks to them. Why they give you more credit and then hit you with a hard inquiry repeatedly I will never understand! If you like your credit or are working to improve it... go another route! That will be my last purchase with them!

Date of experience: January 31, 2018
Marija R. — MDG Rep
over a year old

Hello,

Once your account is paid in full we can provide you with a complete account transaction statement and an MDG Client Evaluation letter from our Finance Department detailing your history an excellent MDG client. You will be able to submit your statement along with the letter to demonstrate your ability to make payments when due to the credit bureau.

Mississippi
1 review
1 helpful vote
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Total scammers!
January 22, 2018

Tried for 1 month to get MDG all the account info needed in order to receive our laptop... After receiving our 1st payment and all of our bank info they then informed us that they were out of the computer we had originally wanted but that they extended our credit limit to $1000. More our payment would be between $10-12 more a month... I would not recommend that anyone give them any personal info

Date of experience: January 22, 2018
Marija R. — MDG Rep
over a year old

Hello,

Unfortunately the item was out of stock but please send me a private message with your phone number and person ID and I can inquire with my warehouse.

Georgia
1 review
7 helpful votes
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Still waiting
December 20, 2017

I ordered a tv the first payment was taken out of my account the 4th of the month it is now the 20th still have not received have made about 10 calls to mdg and ceva trucking nobody can tell me when it will be here

Date of experience: December 20, 2017
Marija R. — MDG Rep
over a year old

Hello,

Please respond to the private message as we cannot discuss personal information on a public forum and one of our agents will be happy to assist you.

Texas
1 review
2 helpful votes
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Scammers!
December 11, 2017

Was so happy when i got approved for some sofas, but very disappointed when they got here in horrible condition, and then they broke within 2 months and it gets worse.
The sofas started coming apart from the seams and i had to use clear tape to hold them together. Ive been asking for about 4 months now to have the sofas picked up and no one will listen and to make matters worse my bank account is being charged double monthly payment every week causing me to ha INSF. This is horrible and i wont be recommending them to anyone. Fyi the persons who delivered my sofas say that they were sorry but that there were worse items that were damaged where they picked up the merchandise and stated to me that they still make them delivery the damaged items.

Date of experience: December 11, 2017
Marija R. — MDG Rep
over a year old

Hello,

I've sent you a private message to resolve this issue.

Minnesota
1 review
2 helpful votes
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So I called yesterday had a1200 credit I have direct deposit and they accessed my bank account and said they couldn't verify the funds I contacted wells Fargo to be told they had access to see my account number and my online banking the agent at mdg told me I needed to make 5 weekly payments before sending item guys beware these people are scammers I'm a report this to bbb and we need then to be shut down

Date of experience: November 22, 2017
Marija R. — MDG Rep
over a year old

Hi Lazaro. We're sorry to see you had a negative experience and if the financing process was not properly explained to you. I've sent you a private message, let's continue the conversation there.

Canada
2 reviews
2 helpful votes
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Never again
November 20, 2017

Was approved for a TV but had to phone in for confirmation but was given the run around and rudely informed I need 2 phone numbers. My work cell and personal cell are the same. Who ever I was talking to could not grasp that I do not have a home phone because I am always out of town working and only telemarketers were phoning the home phone anyways!

Date of experience: November 20, 2017
Georgia
1 review
4 helpful votes
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Disappointed & disgusted
November 6, 2017

I am rebuilding credit after 2.5 of being unable to work due to an injury. I chose MDG and spent weeks of frustration before finally getting the laptop I had chosen. It was supposed to be new and come with McAfee AntiVirus Plus -2yrs. But when I tried to access it I got a message that it had expired. I called but could get no resolution. Several weeks later it was stolen and I called the company with the police report info only to be told that contrary to what I had been told when I asked for details my protection plan did not cover theft. I requested that the protection plan be canceled. Not only do they expect me to pay for an item that was stolen and NOT protected but they are also charging me for the protection plan. I have an appointment with a lawyer 11/20/2017. I will definately NOT use this company again.

Date of experience: November 6, 2017
Marija R. — MDG Rep
over a year old

Hi Shani. We have sent you a private message to try and improve your experience with us.

New Jersey
1 review
4 helpful votes
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I was given $2500 credit, BUT before shipping they need access to my bank account and a payment. FOLKS, it isn't credit. It's a scam. These $#*!s can hardly speak ENGLISH. BUY BEWARE!

Date of experience: October 31, 2017
Marija R. — MDG Rep
over a year old

Hi Robert. We are sorry you did not enjoy your experience. Due to the nature of financing, we need to confirm personal information, such as ownership of bank accounts. As it is financing we do require payments. I have sent you a private message to try and resolve your issues.

Canada
1 review
2 helpful votes
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Order livingroom set from pic they have was suppose be love seat couch chair which the pic shows and end up getting 2 chairs no love seat never

Date of experience: October 28, 2017
Marija R. — MDG Rep
over a year old

Hi Carrie. We are so sorry about this. We have sent you a private message to try and resolve this issue.

Texas
1 review
6 helpful votes
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They hounded me until they had access to my banking account. Once they got it and took money out of my account, they sent me an email saying they found a discrepancy and would not be able to ship my products. I tried to call them and sent over ten emails. No response, all my calls were sent to an voice mail. And They still have not gotten back with me. Filing an attorney general complaint, BB complaint, banking complaint and speaking to an attorney to see if I can sue for unfair business practices, unethical business practices, theft of money and or anything else that the law will allow me to do.

Date of experience: September 29, 2017
Marija R. — MDG Rep
over a year old

Hi there. We are sorry to see your review and definitely want to fix the situation. We have sent you a private message to try and solve these problems.

New York
2 reviews
7 helpful votes
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Bad service
September 29, 2017

I thought they were back on tracked. Sending stuff back waiting them to take off my account. These past 3 weeks have been hell. Not only did they send a tv that I couldn't use,. Trying to get stuff taken off account and get refund is a Hassel. Will not recommend this company to any one. Had a friend that was going to order,. Told him stay away.

Date of experience: September 29, 2017
Marija R. — MDG Rep
over a year old

Hi, John. We are sorry to see your review and have sent you a private message to try and improve your experience with us.

Canada
2 reviews
1 helpful vote
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Was able to help me purchase a second item with a separate account even though hadn't finished paying for first account thank u for the trust great service received much well help definitely referring to others thanks again

Date of experience: September 24, 2017
California
1 review
8 helpful votes
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NASTY CUSTOMER SERVICE
September 19, 2017

I WILL NOT ORDER FROM A COMPANY WHO IS COMPELETY NASTY TO ME AND TALK TO ME AS IM A PIECE OF $#*!
THEY ARE VERY DISRESPECTFUL
I can just image how they treat u once the order is sent wow Stay away

Date of experience: September 19, 2017
Marija R. — MDG Rep
over a year old

Hi, Tracy. We are so sorry to see your review, as we always aim to provide exceptional customer service. Please send us a private message so we can fix these issues.

From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.


mdg.com
Founded in 1991
Wilmington, DE