We bought our desktop computers from MDG about 2 years ago. We have enjoyed the service so much that we just bought a Microsoft Surface from them too! Their customer service is very good and they even held the Surface for me while I finished all of my paperwork, when it actually sold out on the site!
I've been dealing with MDG for 5 years now. I can always find what I want quickly on their website www.mdg.ca, and my sales rep has always been able to answer all of my questions. My orders have always been processed quickly, and shipped fast. I've never had any problems with any of the products that I've ordered. I've made 7 purchases from MDG, and I know that I'll be buying more stuff soon. I've recommended MDG to friends and co-workers who've made purchases without any issues.
To be a buy now pay later setup, they want entirely too much information. Also to change your address a copy of a lease is required, when I am placing an order. So I don't want to pay for something that is going to someone else. Lose the extra requirements. If I am an existing customer, why do I have to send in income verification again.
I emailed to have an external hard drive added to the order and never received a response. It would be nice to pick the game with the PlayStation bundle especially for people who don't play games like uncharted
It would also be nice to have better response time. Service was overall good but in some area's could be improved.
Thank you
Thank you for your review.
The fastest way to get a reply is to contact us at 1-800-906-0976 ext 352. You can also send us an email to support@mdg.ca, message us on facebook or site jabber and we normally reply within 24-48 hours.
I have been dealing with this company for 2 months almost and still waiting for my purchase. We agreed to take the payment out of my saving account they took it and then later decided it needed to be through my checking. So they had to refund that account it took a week then changed accounts and it took another 4 days they asked for a copy of my cable bill for address verification then said it wasnt good enough then asked for another bill and we went in circles for days. Finally everything re approved took 2 weeks to get authorization and I'm just now waiting for purchase that pro ably is gonna cost me triple what it costs
Thank you for your review.
Your order was shipped and tracking number has been emailed to you.
The customer service was great, really makes you feel like a valued customer and the wait times to get to your assigned agent was phenomenal, they do not waste more time than needed and are very easy to work with. Would highly recommend.
Thank you for your review, we are delighted to hear.
MDG got me the product I needed and quickly. It's much appreciated. Especially since my hobby is gaming and my old tv literally blew up, I only had to wait a couple of days to jump back into the action. Quick and painless.
Thank you for your feedback, we are happy to hear you had a great experience.
I know everybody said you will paid more, but if you doesn't have credit anywhere and no body want give you a chance MDG give you one! Very nice customer service, and fast shipping. I'm really happy with them and my big TV!
The MDG staff are very helpful and kind. They were easy to understand when I was filling out an application and needed help. For the most part you can give them a call and their there to assist you right away. Very pleased
Hey Maxine. Thank you so much.We are so happy to see that everything went easy. We are truly grateful to you for choosing us as your service provider and giving us the opportunity to grow.
I was extremely frustrated when applying for MDG because my rep Edina did not tell me I needed proof of my address, she emailed me to confirm the payment date, not to ask for residency proof until the first payment had been taken out of my account. I feel to better assist further customers, your website should be more clear incase the reps miss mentioning the proof of residency. I finally had this rectified after sending several documents all with the same address. Your website should be clear so people know what will and wont be accepted.
Thank you for your review. A Customer Service ticket (2319724) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Many products on the internet are not what they claim to be, some are from countries that do not respect copyright infringement laws to protect consumers from counterfeit products. I have made three purchases over the last three years from MDG, a company that has proven itself time and time again. The products are top of the line and identical to what you find at Best Buy or another retail outlet in the country. Even the prices are comparable. When ever I have spoken to representative, for example I had to delay a payment around Christmas one year, I was treated with professionalism and courtesy. If MDG was listed on the stock exchange I would buy shares as I expect their business to increase as more people learn about their excellent business practices.
Placing my order was very simple and straight forward. The TV and game system arrived in great shape and I have had zero issues since installing them. I am very happy with the service and my payments come out every other week just as agreed upon. A+ Service from start to finish. I will buy from them again!
Great customer service. Very helpful with finalizing my order and making delivery as promised. Driver was especially helpful and greatly appreciated, he went above and beyond requirements. I will recommend MDG to family and friends.
Thank you for your review!
I have read online reviews of MDG and have to say that they are very good so far and that I haven't had any negative things happen to me. The agent I spoke with was very knowledgeable about their services, and nice to me. They set up my account quickly and easily, plus all of my products were shipped out in a timely manner and arrived in pristine, working condition.
Thank you so much for the great review. We appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
I started the process to do this and the person who helped me was hard to understand, rude and every other day he needed some different information I went back and forth for weeks with them and I ended up saying I don't even wanna start business. I'm glad I chose not to. If I can rate this a negative stars I would.
Thanks for your review, Jenny! We’re sorry you had a bad experience. Please understand that there is a reason behind every request and we may request additional documents at any time. Being a financing company we must take precautions when lending to prospective customers. In order to provide you with more details, please send us your order ID number at ivanav@mdg.com so that we can locate the account & look into this further. Hope to hear from you soon.
I have purchased several items from the online store and am very pleased with all items. High quality and very nice and knowledge personnel. They are also willing to give you credit and do work with you if a payment problems arises. I would say this is one of the better businesses that I have dealt with. I definitely will be purchasing again.
It was great aside from taking a little under a month to finally get my product shipped. The game they give you for free is extremely outdated. The customer service was very friendly and they did everything they could.
Thank you for your review, we appreciate the feedback.
I used MDG to get Christmas presents on pretty short notice. They approved me as got me the products by Christmas. There is always a representative available to talk to and answer your questions. Use them they are great.
I had nothing but a great experience with the service and the products that we got. I received them when expected and we are very happy... will definitely recommend MDG to my family and friends. Thank you for everything.
I have placed a few orders with Mdg and have always been happy with the whole deal. This time it took me 2 weeks and 3 phone calls to place my order, and unfortunately this time my order are both Christmas presents and they are going to be late. One of them is a Santa present for a 6 year old little boy and he will be getting a picture of his toy instead of the toy on Christmas morning.
Thank you for the review! We apologize for the shipping delay. Unfortunately, the item went out of stock. We've sent you an email with the shipping details and the tracking number so that you can track the order.
For any additional questions or concerns please give us a call at 1-800-906-0976 x 352.
Overview
MDG has a rating of 3.1 stars from 5,390 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you for your review. A Customer Service ticket (2199467) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352