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MDG Reviews Summary
MDG has a rating of 3.7 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 3rd among Electronics sites.
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Why arent they offering me a delivery date this week by sept 7th like my ordering invoice said. Why is it coming yet another week out from this week and my xbox is coming tmrw?
The delevery guy left my living room set in front of my apartment building, i am living alone, so i had to find help from friends, bad experience about that, thank you
Hello Jacques,
Thank you for your review. We are sorry to hear about this. As per the notes on file, you spoke to an agent and she advised you to send us a receipt if you are paying a mover and we will credit you.
A free tablet has been shipped as well.
Enjoying my new laptop, was a gift I purchased for myself. I wanted this for a very long time and now I finally have it to use for my home enjoyment. My daughter help set things up for me and my grandson always comes to use it when he needs to.
Thank you for your review, we are delighted to hear.
The process was somewhat confusing. But it all worked out in the end.
Very satisfied with product and speed of delivery.
Thank you very much for your review. We work really hard to offer the best services in the best possible environment.
Customer service was great honest the gentleman was great with providing all the answers. But when it comes tp deliver the product im waiting for it and got 2 payments out already first time I see any compagny pull money way faster then delivering a product the free shipping aint worth it if you have the chance to pay for faster by fedex ask for it and demand it! High recommending!
I put an order through to get a kitchen set and living room set and first and foremost I didn't get a table, all I got was the chairs, and not to mention the packages that did come were just left in my drive way
Hello,
We are sorry to hear this. As per the notes on your file, the missing table was delivered. An email has been sent to contact you.
This is not the first time I bought something through MDG but it might be my last... the customer service was unhelpful and failed to provide basic customer service. Failed to keep his promise of returned calls etc. He seemed very demanding and lacked basic listening skills and seemed only interested in his customer when he was passing them off to someone else
After speaking with Amelia and reviewing my experience I believe that she took my concerns seriously and will share with those that can implement changes
Thank you for your review. A Customer Service ticket ( 2321872) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Customer service agents will rush you off the phone like they don't want to help you, but otherwise easy process to complete and not long for orders to be delivered
Thank you for your review.
I just wanted to use a different address for my product because everyone works and no one would be home to accept. I know everyone has their policies but please try to listen more and take care of the customer instead of frustrating them to the point of not wanting the product because you are not listening. Good customer service goes a long way in my book. Also FYI I'm a current customer but none of that seem to matter. All that to seem to matter was sticking to policy no matter how many times you explained your situation. My situation was taken care of but only after much frustration to the point of wanting to cancel the order due to a lack of caring and understanding of my situation.
Thank you for your review Tonia.
We can change the address on your file as long as you can provide a proof of address with your name printed on it. This tool helps to eliminate fraud and shipping issues.
We at MDG take consumer protection seriously and this tool helps eliminate any potential fraud, identity theft or other issues that can arise in the world of online financing.
Well for one I had to pick up half of my packages as the delivery was really bad. But besides that the bed is OK.
Thank you for your review. You will be required to pickup the package if you were not home when UPS came to deliver.
My order was placed in timely manner. I was contacted quickly if there was any issue and we resolved the matter ASAP. This is my second time purchasing from the company so the process was quicker and so simple.
Horrible experience. It has been over 2 weeks still waiting on my Tv and I made the initial payment the same day as ordering.
I have been a customer for many years and have always been satisfied every time with the customer service as well as how easy it is to place an order, I will always continue to purchase from mdg
Thank you for your feedback, we are happy to hear you had a great experience.
I just bought the iRobot 600, all I have to say is where have you been all my life. MDG makes my day!
Thank you again for the excellent customer service and ease of ordering, with extremely fast delivery!
Thank you for your review, we are delighted to hear.
My experience in ordering a TV was excellent. I did all the paperwork and once done got my TV in two business days. It's my first 4k television and was impressed with the quality of my 4k Samsung TV. I had zero issues with delivery.
It has taking way longer than described to receive my order. It will be close to 3 weeks once it finally arrives
Thank you for your review, we appreciate the feedback.
Your order was shipped on August 27th and it normally takes 4-10 business days. Part of your order was delivered on August 31st which was on the 4th business day.
The person that helped me was very frustrating. He would not listen and would interrupt me when I was talking. If I have to deal with him again I would not use your company again.
Thank you for your review. We are sorry to hear this. You can always ask to speak to a different agent if you'd like.
Easy to apply and quick shopping. Overall satisfaction online experience. I would tell my friends the need a television or game system to buy from mdg!
Thank you for your feedback, we hope everything continues to run smoothly for you.
I am happy have new HDTV. I say thank you. I will tell my friends to order ur MDG for good price for pay every two week. Five stars
Thank you very much for your review. We work really hard to offer the best services in the best possible environment.
Fast easy and awesome. Just waiting to pick up my items from my UPS drop point...
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. A Customer Service ticket ( 2343741) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352