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MDG Reviews Summary
MDG has a rating of 3.7 stars from 5,387 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 3rd among Electronics sites.
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All set up, works great, and love it. Customer service was great and was able to answer all my questions
Although the vetting/screening process was lengthy, overall a good service to use if you can't afford to purchase outright.
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Very good i would send anyone to your site to get anything i buy things for my grand children and family
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Very satisfied! Service/staff were excellent. However, inability to verify banking details online (maybe a technical glitch?) was very inconvenient. Product arrived at earliest estimated time and in flawless condition. Would definitely recommend to others.
I am very happy with my order and satisfied with the service and will purchase more items from MDG. Even though the beginning process for a first time order requires a lot of patience, it was worth the wait.
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Excellent customer service speedy and great communication. Once I finally pay off the bundle I got plan on getting a couple of other items
Thank you for your review, we appreciate the feedback.
Am thrilled with my new living room furniture. Thank you for making this another great experience with MDG
Thank you for your feedback, we are happy to hear you had a great experience.
I got everything real quick. Everything worked and peter was wonderful. Very polite, respectful, helped me. The things i ordered were great thank you
Thank you for your review, we appreciate the feedback.
Takes a little longer then expected for delivery but overall very satisfied. Great prices and what I Purchased was easy to assemble
I selected my new computer and put my request in a week i was using it a very nice model a lot better than i thought it would be nice
Thank you for your feedback, we are happy to hear you had a great experience.
Amazing customer service, products in excellent brand new condition, and they were delivered on time. Payments are low and convenient! I'm in absolute awe of this company and have recommended it to all my friends and family!
Thank you for your feedback, we are happy to hear you had a great experience.
This was my first experience a/ MDG & they made the ordering process so easy & I'll definitely order from them in the future!
Thank you for your review, we are delighted to hear.
I had the trouble ordering my 32" TV on the website, but 1 of your customer service associates over the phone helped me complete my
Order, she was very helpful, courteous, & knowledgable
Thank you very much for your review. We work really hard to offer the best services in the best possible environment.
My items are very nice. I ordered a coffee table and end tables. It took awhile to do the process but overall it was worth it. I would recommend this company.
Thank you very much for your review. We work really hard to offer the best services in the best possible environment.
For the price of shipping the service is not very encouraging. I was told by my representative from MDG that I would have my TV delivered by Friday September 21,2018. Then the tracker for CEVA stated delivery for September 24th. Then I received a telephone call from CEVA to go online to setup a delivery time and date. The earliest day is September 25, but I will be in the hospital having surgery. So I was hoping to come home from surgery and watch my new TV but now I wont be able to lift it onto stand much less get up to answer door for delivery. To me this is ridiculous. Plus I am still irritated that MDG doesnt tell a customer that FREE DELIVERY is not available in their area until after the fact. I should be able to put in my ZIP CODE and find out if it is free delivery. Their business plan looks good on paper but not near as smooth in the real world.
Update: tv got here on 24th after a call to carrier. MDG had me call carrier and a better delivery date was setup. Tv was delivered in great condition. Im happy now.
Thank you for your review.
The terms and conditions for free shipping is on our website or you can click on https://secure.mdg.com/content/?type=shippingfree
Your order was shipped on September 17th and it normally takes 4-10 business days as confirmed by the verification rep.
I had existing credit. I don't understand why the process takes so long. Also if electronics are shipped via UPS why isn't it next day delivery? I know the markup is quite a bit on any MDG products vs instore. It should be quicker.
Thank you for your review.
Once you confirmed your order and make your first payment, your order is submitted to the verification team for a final revision. They then contact you to set up a payment plan, after that we ship.
The process was as expected for the most part for such a site as far as the application went. The rep was nice and helpful. I was promised delivery of my laptop on a specific date, twice. The UPS tracker never updated and I was informed by UPS that MDG had never shipped the computer. An MDG rep assured me their customer service would be in touch shortly to resolve this before the end of the day once they had contacted the warehouse and UPS, but it did not happen. I was not contacted.
I had an important project requiring this laptop as a work tool, and while I kept conversations cordial with MDG, I am very unhappy about this but things being what they are, I guess I don't have any option but to wait for them to either ship the package or another one.
Thank you for your review. A Customer Service ticket ( 2361485) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
It's just way to many phone calls. I dont have terrible credit, if you want to finance things do it in a timely manner and don't drag your customers... however everyone I talked to was very polite and helpful.
No one called about my order. I had to call them to see when i was receiving my order. Thats when they told me she was on sick leave.
Thank you for your review. A Customer Service ticket ( 2294707) has been created based on your concerns and we will personally see that you are satisfied.
Additionally you will receive an e-mail with contact information and a member of MDG’s Customer Service Team will be in touch with you today. You can always check on the status of the ticket by calling 1-800-906-0976 ext 352
Purchased a computer and got it within 5 days. My only thing is UPS damaged the box but other than that no complaints.
From the business
MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.