Coleman Furniture has a rating of 4.54 stars from 15,996 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Coleman Furniture most frequently mention customer service, white glove, and free shipping. Coleman Furniture ranks 2nd among Furniture sites.
Ordered several pieces for our outdoor patio. Two couches, a love seat, chair, ottoman, coffee table, and two side tables. Everything came in wrapped and in perfect condition. A little time putting together the coffee table, and we were good to go. Cushions are firm but comfortable and the throw pillows were a nice addition. We are tall people and the couch depths and lengths are great for us. Shipment came sooner than expected so we can enjoy now!
Buyer beware! If you like this desk, order from a different company! Avoid Coleman Furniture! Ordered this desk on 12/1/2023; paid in full. Advertised delivery 3-4 weeks. Six weeks later on 1/11/2024 the first delivery is attempted. Delivery company was four hours late; then attempted to deliver a completely broken desk. I rejected delivery, per the delivery company's recommendation. No resolution from Coleman Furniture has been offered for new delivery, however customer service sent a legal-ease threatening email that they would only refund about half of the payment. Copied/pasted from email: SubTotal: $1,134.00 Adjustment Refund: (15%) $170.10 Shipping Charges: $349.00 Total Refund (Cancellation): $688.61
Ordered several pieces for our outdoor patio. Two couches, a love seat, chair, ottoman, coffee table, and two side tables. Everything came in wrapped and in perfect condition. A little time putting together the coffee table, and we were good to go. Cushions are firm but comfortable and the throw pillows were a nice addition. We are tall people and the couch depths and lengths are great for us. Shipment came sooner than expected so we can enjoy now!
Style and price
The shopping experience overall was excellent from ordering to delivery. The price was very competitive and included white glove service and warranty which meant a lot to me. I'm always nervous about ordering furniture online, but this cherry blossom chest is a very fine piece. The front is really lovely and the wood on both sides has a very nice grain. Overall, extremely happy with my purchase!
I know it generally takes a long time to get furniture, but this couch took almost 2 months to get to me. I am really pleased with the quality and the team was awesome answering questions and even adding another piece to the sectional, so overall the experience ended positively! It was just tough waiting for so long when all I had to sit on was camp chairs. I wish there had been more of a sense of how long it would arrive before ordering but still very pleased with my purchase.
Really great customer service team. Answered all questions and helped out very swiftly.
I chose Coleman Furniture because I wanted a specific couch that wasn't available elsewhere
I purchased two of Monaco Pearl White Leather Arm chairs. These chairs are classy and comfortable. My husband made a joke saying " I have to change my pants to sit down here" and said "pricey but worthy enough to call His and Hers chairs". The height of arm rest and back are the same and I did not know that this design added more comfort to the function (sitting). Service was great also.
Tip for consumers:
If you are going to upgrade or pain your house, paint first. For me, I purchased the furniture first, and now I have move them around.
I am so pleased with this couch. I've already fallen asleep on it numerous times. My dog loves it too; he's a shedder but it's barely even visible with the plush texture and it's easy to clean. Delivery time was a bit long (just about 5 weeks from the day I ordered it), but well worth the wait. The installation was free and the company kept me up to date and did a great job placing it just where I wanted. Highly recommend!
Hello Lucy,
We're delighted to hear that you're satisfied with your new couch! We're also pleased to know that you had a pleasant experience with our White Glove delivery service! This service is available with many of our furniture pieces, ensuring careful delivery and efficient setup in the customer’s room of choice. We’re glad to have met your expectations in this regard, and we hope that you will enjoy your new furniture for many years to come!
I called and called for a week everyday trying to get some info on a few pieces of furniture.staying on hold for 30 min or more each time and finally got someone 2 times but she was no help really just rushing me off the phone and then hung up before I could even ask questions I had . I did purchase online and hope I made the right choice since your customer service was no help at all.
We couldn't have picked a better sofa set for our family, it's very beautiful with deep & wide spacious seating. It's also very soft & luxurious to the feel,the cushions to sit on aren't to soft or to hard actually they're perfect, it's like relaxing on a big pillowy bed. The throw pillows are feathered,so you'll have to fluff them to your likeness other than that, this a very beautiful & well made sectional.
We were looking at other local furniture stores for this same set & they were asking twice the price or more. We checked out Coleman’s & found it for much cheaper…they also offer flexible payment plans along free white glove inspection at set up & delivery services. It took a little over a month to arrive but that was fine because of their delivery & all. Coleman’s & their delivery guys were all very friendly & informative to work with through it all. We plan on making more purchases in the future with them & would highly recommend Coleman’s to our friends & family.
Watch out from buying from this place. Their furniture is cheap… They sold me a defective leather chair, that was damaged in transit or something and then spray painted it to cover it up. Tried to return it and they won't let me. Their "Customer Service" is a joke Make sure you do massive research before you buy. I posted similar comments on IG and they blocked me. They used to be named Renegade Furniture and changed their name because of their bad reviews and deceptive business practices. They have almost 600 complaints in the last 3 years and a C+ rating. Buyer beware! Spend your money elsewhere!
Products used:
Furniture
Website easy to view. I found exactly what I wanted. I was referred to an 800 number regarding delivery. I called and spoke with Ed who was very helpful, friendly, knowledgeable and provided excellent customer service. Ed represents your company well.
Recommend purchase of Steel Gray Leather furniture for both family/living rooms, quality, comfort, affordability, and size. Delivered as promised with white glove professionals, assembled, and placed where I wanted within my home. Kudos!
Coleman Furniture reviews
This is by far the best deal for good quality furniture! It's exactly the same furniture in the store but at a cheaper price! Typical go online make the purchase of the exact item you want! They keep you up to date as to when the arrival will be. Once delivered it's carried in a an put together! Even better than what i saw in the store! It's comfortable and looks amazing in the house!
Chat person was helpful. I was a little put off by the lengthy terms agreement, but decided to take a chance. That is the only reason for 4 stars instead of 5.
Prices were great, services better than in-store for the same pieces. Delivery was quick and easy. I feel well taken care of.
Coleman took my money and over a month later have still not delivered, despite projected delivery dates. A construction project is waiting on this and they refuse to allow me to cancel without a 15% fee for their failure. BUY WITH EXTREME CAUTION. They insist that their terms and conditions show that they can have indefinite delays and we as customers have no recourse.
Tip for consumers:
THERE ARE NO PROMISES FOR DELIVERY TIMEFRAME AND TERRIBLE CUSTOMER SUPPORT
Hi Amanda,
Thanks for sharing your feedback with us. I completely understand your frustration and would like to apologize for the delays of the delivery. With manufacturers and delivery companies having a shortage in workers and containers at this time, there have been delays in production as well as delays in transit times. The good news is that your furniture arrived at the local delivery company and is ready to be delivered. Please let us know if you'd like to reinstate your order and proceed with delivery.
Again, we apologize for the delays in transit and we hope to be able to deliver your new furniture.
The Coleman Furniture team
Recently bought a sidebar from this company. After a few weeks that they sent me note indicating that the furniture has shipped and I should be receiving it with ten days or so. After fifteen days I got another letter informing me that the shipment is delayed. I questioned how it could be delayed if it already shipped two weeks ago. They explained that that was sent in error. In any case I finally got the piece a month later. Two hours after the delivery, I noticed significant manufacturing flaw or damage on it. I contacted them with pictures and their so called customer service is reading me the fine print in their conditions of sale. Basically amounting to that I signed for it so tough luck.
Companies like this should not be in business. Please avoid buying anything from these guys.
Hi Maninder,
Thanks for reaching out regarding your post delivery concern. As discussed with your account manager, we've gone ahead and applied the requested compensation to your order to keep the item as is.
If there's anything further we can assist you with, please let our friendly customer service team know.
The Coleman Furniture team
Coleman furniture had the best price for the couch I purchased. The piece I got is gorgeous AND kid friendly. Incredibly durable even with my toddlers crawling all over it. Delivery & communication were seamless. I would definitely order from here again.
They had the best price for the item I wanted.
Ive dealt with some Real winners in the past but this place is full of... It. Never ever ever buy from this scam garbage company. And I use that term loosely. Such crap service. Complete and total lies. They cant track your items bc they arent going anywhere. Absolutely do not pay the BS fees they try to tack on. This is fraud in the simplest terms.
Liked the refined selecting process. Decent deals compared to other sites. Please promote other financing options besides Affirm. Had issues with them while trying to purchase through a different vendor and very poor customer service that lead me in circles on their end so highly recommend promoting others instead. Other than that good so far.
People, don't shop here! They are completely unprofessional. I ordered a $1000 table that was damaged and Coleman's "reserves the right" to have a furniture repair person fix it, except now the furniture repairman has cancelled their appointments... TWICE. So I haven't been able to use my table for months now, and Coleman's response is oh well, not my problem
Tip for consumers:
Avoid using this company, they are a joke
Products used:
Furniture
Very reliable. Although shipping takes a little long, if you are not in a rush then I would definitely recommend this website. They delivered the bedroom set, and assembled it for no charge. Very satisfied customer
Amazing variety of entertainment center wall units. Found a very classy one. Website easy to navigate. Lots to see...Fantastic that they not only deliver but assemble and install. It takes some time to get but it's more than worth it. Quality is over the top... Bought a beautiful white entertainment center for about half the price of Wayfair. And a lot less than the other furniture websites. So pleased. Shopping for more pieces to add to my new livingroom.
The great price of the item, free delivery and set up, beautiful large piece of furniture. Will be the focal point of the living room.
Hello Julie,
We're pleased to know that we were able to provide you with a variety of well-priced items to choose from. We strive to offer a diverse range of furniture options to meet the unique needs and preferences of our customers, and we're delighted to know that our efforts were successful in meeting your needs. We hope that you will enjoy your new wall unit for many years to come!
I was very impressed with the fast shipping and service provided by Coleman Furniture. I purchased four counter stools and immediately received a shipping notification within the same day. I was also reached out by customer support to see if I wanted to purchase a warranty which I thought was nice (although I did not purchase). The product arrived unscathed and I was very happy with how the stools look assembled. Would definitely consider purchasing another product from Coleman Furniture!
Order #: *******
Products used:
Counter stools
Its good, hoping that the furniture can be delivered to inside of my condo unit up 6 flights of stairs. Crossing my fingers and toes! Thanks!
Coleman as the middle man was good but manufacturer was bad.
My table came when expected and the delivery guys set up all was fine until I noticed that the leaves did not line up with the table and they stowed away crooked. The manufacturer stated that this was normal in a dry environment and that the wood shrinks and swells. I am in Florida and we're are far from dry, the wood has not shrunk it has shifted and it's crooked on both ends. I wanted a resolution to this but all they could offer was a $75 credit and a poor excuse.
Was good even though it took awhile
Had what I was looking for
It was easy to know I was making a good purchase from the beginning. The website and product page had all the details I needed to instill confidence. The reviews were helpful. As soon as I placed my order, I received an email confirming it and giving estimates on the delivery date. The deliver itself was straightforward, and the sectional is beautiful and comfortable.
The prices and the reviews.
Coleman Furniture has been offering brand name furniture online since 1999. Since our humble beginning, Coleman Furniture has grown to serve thousands of customers by offering quality furniture at fair prices. It is our goal to continue that growth by providing our customers with the quality service they deserve and by offering a wide selection of quality furniture at the lowest available prices. Better yet, while most furniture companies offer curbside shipping, we offer free in-home delivery and full setup on most orders!
Coleman Furniture contracts professional freight and delivery companies to deliver our furniture. We also inspect all furniture prior to shipping, thereby minimizing damages and always meeting our customer’s expectations. Our customer service representatives are a quick phone call, email or chat away - always available to address any concerns.
It is our goal to continue giving our customers quality furniture at the lowest prices possible. We strive for customer satisfaction so please feel free to contact our team if we can assist. Thank you for considering Coleman Furniture for your home needs!
Hello Olivia,
We appreciate you taking the time to share your experience with us! Our customer service team is always available to help customers with the status of their orders and aims to communicate as often as manufacturer updates become available. We're thrilled that you had a positive interaction with our team, and we hope you enjoy your new couch for years to come! Thank you for choosing us.