MaxSold

Based on this bidders feedback it’s clear there’s was communication breakdown on site. Our model provides a unique opportunity for bidders to purchase a wide variety of items through competitive auction starting at $1 without reserves. In this case, the Seller hired a very reputable company to support them with their downsize (services that typically include planning, packing, moving, preparing the home for sale, etc.). In these instances, the employees of that service are allowed to bid on the Seller’s items (just like the Seller might invite their painter, landscaper, house cleaner, home nurse, etc. to bid). The rules are the same for them as any other bidder. The slight advantage they have is that they know the goods a little better as they sometimes (as in this case) assist the seller with their auction instead of having Maxsold conduct the onsite activities (just like a neighbor might have an advantage if they were helping someone with a sale).

Although we appreciate that the perception of an unfair practice (items being ‘bid up’ at an advantageous buy-back price), our 98% sell-through (and 99% removal) rate suggests that this is only a perception (and not the truth) as our sellers (or their partners) would not invest the time and money to bid on items they have to pay full commissions and taxes on (including buyer’s premium) and then have to pay for them to disappear from the site on the day of pickup as well.

If this (or any other buyer) remains unconvinced, I would invite them to show up near the end of a pickup to see the items (or lack thereof) left over after all the buyers have come.

MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement:

http://maxsold.com/maxsold-purpose/

It’s an unfortunate reality that some customers do not appreciate the enormous responsibility the Maxsold team has in managing the safety and security of all customers at pickup. We also expect our customer community to support this enormous responsibility through their actions while on site while also inviting them to provide feedback through our secret shopper reports. When we receive reports that a customer failed to follow policies and direction, we remove them from the bidding community. This action prevents future disappointment with that customer while also respecting the wishes of the larger bidding community and team as a whole. When this is requested, we do not take it lightly, but when feedback is overwhelming regarding unsafe and/or disrespectful behaviour by someone on site, Maxsold takes action knowing full well that it is likely to cause a retaliatory response (as in this case). It is a small price to pay to ensure we maintain the safety and security of both the pickup site and our community of customers as a whole.

This action is covered under our bidder terms regarding COMMUNITY STANDARDS: “MaxSold strives to provide our clients and employees with a safe, supportive marketplace and workspace. As such, any abusive or threatening statements or behavior, or other actions deemed inconsistent with these Community Standards in the sole discretion of MaxSold Ltd., may result in revocation of bidding privileges and closure of accounts of those responsible without notice. It is our community standard that everyone be treated with courtesy and respect.”

To review our terms in detail, check out: www.maxsold.com/terms

For more information on Maxsolds purpose, check out: https://www.youtube.com/watch?v=3hrVUUeALDU

It’s an unfortunate reality that the market doesn’t typically value a seller’s goods in the same way the Seller values them - even using a competitive auction model. At MaxSold, we do our very best to provide both a detailed outline of our process and share our past auction data to prepare sellers for the realities of the market when items must be sold.

Sellers have both financial and emotional attachments to items. Our job is to sell only those items they need to part with (typically items that will soon be a liability due to a move or a sale of real estate) as selling the items avoids ongoing costs (moving, storage, etc.). Our model, which sells everything to the highest bidder, guarantees a finite and transparent experience that passes the logistical burden of removal onto the buyers at a location and time specified by the Seller. This saves hundreds (if not thousands) in labor alone.

Where other solutions try to control prices while having no control over time of sale, MaxSold gives the seller control of time while giving up control of price to market competition. For people who have items that will soon cost them to hold onto, this is the most economical (and green) solution to the problem of getting things removed on a timelines (typically for a much larger value proposition such as a closing real estate transaction or avoiding ongoing rental costs).

For others who may be reviewing this post, the results of this sale are available here:
https://maxsold.maxsold.com/auction/stoughton-massachusetts-usa-moving-online-auction-sumner-street-29284/bidgallery/

We are ultimately sorry this customer didn’t feel our process served them well. We continue to support new Sellers and Buyers everyday in our pursuit to empower buyers and sellers to extend the life of things for new generations to love. https://maxsold.com/maxsold-purpose/

We were surprised to read this review about one of our team members and so we reached out to this reviewer directly, but we have heard no response, and have reviewed our escalation notices from customers and found no records of any previous complaints related to this issue. Sadly, this review may be motivated by other factors as the members of our Denver team who come from all walks of life (including the LGBTQ community) as well as all shapes and sizes, have nothing but good things to say about Robert.
Our commitment to our customers is to provide a Reliable Efficient Safe and Transparent pickup so they can REST easy that our process will be smooth. Any customer who feels unsafe is encouraged to report it to our team via support@maxsold.com (and I encourage this customer to do so if they truy have cause for concern that we should look into).
If you are thinking about bidding, please read (and more importantly, understand!) our brief terms and conditions before deciding to bid https://maxsold.com/terms-and-conditions
To see WHY our bidder policies are made the way they are, watch this short clip about Ethel: https://www.youtube.com/watch?v=EKUDQZ6sSCM
For more on Maxsold’s Purpose, check out: https://maxsold.com/maxsold-purpose