On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Maxsold exhibits a mixed reputation, with positive feedback highlighting efficient communication, smooth auction processes, and satisfactory customer experiences for both buyers and sellers. Many users appreciate the value they find in auctions and commend the professionalism of the staff. However, significant concerns arise regarding misrepresentation of items, lost goods, and communication issues, particularly during pickups. Customers also express dissatisfaction with the handling of complaints and the company's response to service failures. Overall, while Maxsold has a solid base of satisfied users, addressing operational shortcomings and enhancing customer support could improve their reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Denver Maxsold Supervisor Robert, has been caught saying rude remarks about my weight and sexual orientation. I have complained and nothing has been done.
Started bidding on MaxSold back in Apr. 2019. Surprized at the variety of sales and objects. I enjoy scrolling through and picking out the items that interest me. I'm always amazed at the quality and value of bids that I've won. Service is normally top notch and I'm starting to recognize some of the faces. Keep up the good work MaxSold. It is appreciated.
I have had nothing but great experiences with Maxsold in North New Jersey, and New York. I use it to source items for resale, and I often get fabulous buys. I find it's easy to earn back 3x what I spent, but you do have to be careful and not bid too high on something that has already reached retail prices. I'm very often outbid and often see items go for far far more than they are worth. I recommend it for sellers too, as I wish I had maxsold when I was cleaning out my mother's house. I've probably bid on over 20 auctions this year alone, and won hundreds of lots.
I have had the best time dealing with max sold. The people are wonderful and very helpful. I find them very accommodating. Love you max sold you rock
I watched all the videos before hiring MaxSold and was skeptical they could really live up to what I'd seen. The team that came to the house was very professional and respectful of our situation. They worked a 12 hour day to get everything ready. On the day of the sale they escorted all buyers to their lots and even tried to help us get rid of the few things that didn't sell. I have been telling everyone about this great service. We couldn't be more pleased with the process and the result.
I love Maxsold because I can find a VARIETY of items at AWESOME PRICES! I am able to bid on Merchandise at my own leisure. I love that I can put in my highest bid and NOT WORRY about getting overcharged. Wish I had discoved Maxsold years ago.
I've purchased many items from maxsold and every time is pleasurable. Good deals and good people. Win win for everyone involved
I have just begun with MaxSold but have had nothing but wonderful experiences. I get what I bid on and sometimes extras-will continue doing business and recommending site to friends and family
First became acquainted with MaxSold in April 2019 (my first experience with an estate auction sale). It was conducted very professionally. I was fortunate to be able to purchase a complete 100 volume leather-bound book collection at the April sale.The website is so user friendly. Bidding on items of interest is fun - & winning even more so. My wife & I are now regular shoppers at estate auctions as our favorite hobby. Would recommend MaxSold to everyone.
The term as and conditions are very clear and one can not assume. The devil is in the details. If you do not understand ask but after the fact is too late. The organization fulfills a real problem of how to get rid of stuff. And it is this stuff which in the eye of the beholder is a jewel or junk. They help get ride of stuff quickly and effectively. You use the service for that reason only. If you want to sell for a profit or to get some of the value back this is certainly not the service to use. It is a great place to get a deal but again buyer beware it is someone's used stuff that they need to get rid of. So that being said, I have personally bought several items on several different bids and have got some junk to throw out at home and some treasures that I will keep until my sons put it up for bid after I die. I found the company very professional and honourable. Keep up the good work.
You can find some of the coolest hidden gems on MaxSold and pick up is so easy!
Just remember to add their 15% Plus tax of 13% on your wording bid as well.
I highly recommend using MaxSold. I did the MaxSold managed auction. The process was extremely well organized. Every staff member was friendly and accommodating.
Very good if you are just looking for random stuff that you may need at a low low price! Very thing is very clear, you bid and see if you won then go pick it up! Thats it!
I bought a 9ft by 12 ft rug in perfect condition for $1. The people at the house were professional and organized. It was a great experience.
MaxSold lets me easily find items of interest without leaving my home. Setting up an account is super easy. Bidding is easier and I can do it in my pajamas. Much cooler than other online auction sites because of how eclectic the items are. I don't need to get up stupid early and hope to be one of the first people in the door only to find items with wacky pricing. No pushing and shoving.
I know what I am willing to pay and I can hop over to get my new finds during a clearly designated time. Plus pickup is well organized and the staff is always kind and helpful.
My only complaint? I want MORE MaxSold auctions near me!
I'm a regular, I look for deals. I find them! Sometimes I find something that's very nice that I want so I spend a little more! I'm so happy I found Maxsold!
I have bought from 2 different max sold auctions this month and am thrilled. I got high quality items, as described for very reasonable prices. The buyers were motivated and helpful, the maxsold pictures and descriptions wre good and helpful.
I have been looking for dining room chairs for at least two years and could never find just the right ones. I was thrilled to be the successful bidder on MaxSold and found the whole process easy and seamless. The pick-up location was described accurately, and there were MaxSold representatives there to answer any questions.
Thanks MaxSold!
Everyone is always excellent and the deals are awesome. Sometimes you don't win on the item(s) you're bidding on, but it's fun.
Max sold makes buying items I need fun. Watching the auction and waiting to see how the bidding turns out is enjoyable.
I always feel like I got a great price and pick up is easy. Have never had any issues in the 10+ times I've bought through maxsold
Answer: The site states clearly that you must pick up your article at the specific time and place. If you cannot do that or arrange for someone to do it for you... then don't bid.
Answer: Definitely not on their youtube channel as they've removed the ability to comment. This alone was enough for me to steer clear.
Answer: Please see our past auction results at http://maxsold.com/past-auctions/ - every auction we've done is listed for public viewing. You will see the sell through rate for each auction, and you can calculate the percent sold. Our average sell through is 98.7%.
Answer: Winning bids are charged to the credit card on file right AFTER each auction ends, along with 10% buyers premium and the applicable retail sales tax for your region. The first time you bid at any of our auctions, your card will be pre-authorized for $1.00. However, it is only a bank authorization for validation, not a charge, and it is usually removed in about a week by your bank.
Answer: Hi Peter, We found that when minimum bids or reserves are put on items, they typically go unsold. For more information on why we start our items at $1 check out this link: http://maxsold.com/reserve Here are some Seller FAQ's https://support.maxsold.com/hc/en-us/sections/200632154-Seller-FAQs You may also reach out to our sales team directly at our toll-free number 1-877-257-7799 ext 2. Regards, MaxSold Support
Answer: $700 + 30% if they do the photos and pick-up. If you do the work on your side it is $300 or 30% whatever is higher. It is near the bottom of this link. https://get.maxsold.com/sell-with-maxsold/
MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.
We were surprised to read this review about one of our team members and so we reached out to this reviewer directly, but we have heard no response, and have reviewed our escalation notices from customers and found no records of any previous complaints related to this issue. Sadly, this review may be motivated by other factors as the members of our Denver team who come from all walks of life (including the LGBTQ community) as well as all shapes and sizes, have nothing but good things to say about Robert.
Our commitment to our customers is to provide a Reliable Efficient Safe and Transparent pickup so they can REST easy that our process will be smooth. Any customer who feels unsafe is encouraged to report it to our team via support@maxsold.com (and I encourage this customer to do so if they truy have cause for concern that we should look into).
If you are thinking about bidding, please read (and more importantly, understand!) our brief terms and conditions before deciding to bid https://maxsold.com/terms-and-conditions
To see WHY our bidder policies are made the way they are, watch this short clip about Ethel: https://www.youtube.com/watch?v=EKUDQZ6sSCM
For more on Maxsold’s Purpose, check out: https://maxsold.com/maxsold-purpose