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The Mauve Desert

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Georgia
2 reviews
0 helpful votes
Follow B H.
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This site is garbage. They misrepresent what they are selling and the products received are not what is advertised on their website. They literally stole a picture of a dress from another store and then sent me something that resembled it, but was definitely not that same dress. They are slow to respond to emails and they refuse to accept returns or give refund or even give store credit for your purchases. My package got here one month after it was ordered and it was hard for me to contact anyone to get information on it. The only way to communicate with the company is through email and that is an unreliable source of communication. Run far away. Do not shop here. I wish I could do more than write this review but this will have to do.

Date of experience: March 7, 2021
Idaho
1 review
0 helpful votes
Follow Heidi G.
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Total scam. I ordered several bridesmaids dresses and some shirts. I got half my order and the sizes were way off. I tried to find out where the rest of my order was and can't get any help. I get a different email written by someone who obviously doesn't speak English well. They never help me. They just keep asking for a photo of the package, which I don't have any more. Which is sketchy because they have all of my other order information. This was a scam. They took a couple hundred dollars from me and I got half my order and it was not as advertised.

Date of experience: September 26, 2020
Australia
1 review
0 helpful votes
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Stay away!
October 13, 2020

Clothes look great in photos but are very cheap and flimsy quality in reality.
Returns are basically impossible. I've asked for a return address 5+ times and emailed back and forth about 15 times and every time the response is that there are risks involved in sending back packages (at your own expense, soiling, damaging etc)- why not keep the items and give them to friends? Useless.

Date of experience: October 13, 2020
Utah
1 review
0 helpful votes
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Don't Shop Here!
November 16, 2020

Do yourself a favor and take your money elsewhere. This is the worst shopping experience I've ever had. How they continue to stay in business without getting sued is beyond me. The clothing is cheap and not as advertised. They do not allow returns despite their return policy stating otherwise. The most ridiculous buying and customer service experience ever, they basically stole my money in exchange for ill fitting, cheap clothing I would never wear.

Date of experience: November 16, 2020
Australia
1 review
0 helpful votes
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This company refuses to give refunds despite its clear refund policy. It will send you on a goose chase, emailing you back and forth every 24 hours while you try and get a return address to send your items back. Terrible, terrible service in breach of Australian Consumer law. The dresses are average quality.

They keep telling me to give the dresses to friends or charity, and that its too inconvenient and expensive for me to post the dresses back to China. Actually, that's for me to decide. And no I wont take a partial refund of $6 on a %150 order!

Date of experience: September 25, 2020
Australia
1 review
0 helpful votes
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Change of mind policy is fake. They wont let you return an item you do not like/does not fit. I was happy to pay return postage however after half a dozen emails with customer service they will not provide a return address and no refund. Chinese crap not Canadian

Date of experience: October 25, 2020
Florida
1 review
0 helpful votes
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Do not order from here!
October 22, 2020

I wish I had read the reviews before ordering! They take 24 hours to respond to my email and their responses are written with poor grammar and spelling. Wonder where this person is?! They want me to keep the dress and receive a "partial refund" and give the item to a friend or charity. I learned my lesson!

Date of experience: October 22, 2020
California
1 review
0 helpful votes
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Well it came
September 24, 2020

I knew the reviews were bad but I thought I would give it a chance. I ordered their flagship item which was an embroidered dress for about $50. It did come and it does look like the picture. It also was the correct size ended fit pretty well. However, the website posting said that it was 100% cotton and it was definitely cheap polyester and it also said on the tag that it was 100% polyester. It also smelled like it had been sitting in the warehouse for a few years. I probably won't order from again but at least they tried.

Date of experience: September 23, 2020
California
1 review
0 helpful votes
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I ordered a dress and it came with rip on the seam. I tried doing an exchange and their response was that I had to find a seamstress to fix it! I get its a simple fix, but if your not a seamstress and have to go out of your way to find one to fix a brand new dress is ridiculous their return policy makes me think about ordering from this company again!

Date of experience: September 26, 2020
Washington
1 review
0 helpful votes
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I wouldn't even give them 1 star if it was an option!

DO NOT purchase ANYTHING from this company. Their website states that they allow returns of items within 15 days of receipt as long as it is unworn and unwashed. I emailed about returning and I don't even know where to begin!

1. When I emailed, the first person asked if I actually read the size chart and questioned why I ordered the size I did!
2. The second person told me to send pictures of the dress with what was exactly wrong with it.
3. Their customer service seems to be an auto response that is almost exactly identical in verbiage with a few small changes.

Despite about 20 back and forth exchanges, I still have not managed to get my item returned. I would NEVER order from this company again!

Date of experience: September 28, 2020
Texas
1 review
0 helpful votes
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Disappointed!
September 24, 2020

I ordered three dresses. 2 of them are good quality and the size that I had ordered for. However, the size label was cutoff on both. The third dress was completely the wrong size - which is okay it happens. This is where my disappointment begins— this is a simple problem which anyone in support can understand but they have been trying to make a fool of me by giving lame stories how each dress is different and I should measure myself and then measure the dress... seriously? I tried the dress it is atleast multiple sizes bigger. I gave up. I understand this is their defense mechanism. If they come back and offer to send me the right size I will be happy and may take down this review as overalll I only want the right size I do love the dress quality.

Date of experience: September 24, 2020
California
1 review
0 helpful votes
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SCAM WEBSITE
October 7, 2020

I ordered a dress for my daughters wedding and when it came it was really cheap looking and had lots of loose strings. I have Lymphedema in my left arm and it was really tight, total run around trying to return. I actually asked them if it was a joke.

Date of experience: October 7, 2020
Colorado
1 review
0 helpful votes
Follow Olivia M.
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DO NOT PURCHASE ANYTHING from this company! I too wish I had read reviews. It's clear they make poor reproductions of real clothes (item's I've found on other legit websites...) and even use identical photos, and charge the same price. Then some poor person in China is charged with reproducing the product and will probably receive nothing. I tried to return the item using proper channels, and for the firs time in my life was asked to "PROVE" the item did not fit with a photo. After complying, I was told to give the item to someone else or donate to charity, with no instructions on how to return it to China and receive a refund. As the advice of another review here, I escalated the complaint via PayPal and I'm hopeful they will return my money.

Date of experience: October 7, 2020
Australia
1 review
0 helpful votes
Follow Tania R.
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The dresses I ordered were nothing like the pictures online. The colours were off, material was horrible and the size was 20cm smaller than the sizing chart on their website.
They refused to refund and their customer service is shocking - they reply with generic emails like
Robots and just tell you to regift the horrible clothing to a friend.
Their social links on their website go to fake pages.
Worst experience I have ever had. DO NOT SHOP HERE!

Date of experience: October 5, 2020
Virginia
1 review
0 helpful votes
Follow Lane R.
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SCAM
September 28, 2020

This company is a scam. They're products DO NOT reflect what they have advertised on their website. They are incredibly cheaply made and are not as described whatsoever. They do not stand by their return policy AT ALL. I've been emailing back and forth with them for OVER A MONTH trying to get a return shipping label or full refund for the unwearable clothes I received. I paid over $100 and they refused to send me a return shipping label that I was prepared to pay for. I ended up getting a third of what I paid back in return. I would give them 0 stars if I could.

Date of experience: September 28, 2020
California
1 review
1 helpful vote
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This company is a SCAM
September 1, 2020

The dress I ordered from this company looks nothing like the dress pictured on their website. The material is a cheap polyester, stiff as a board and poorly constructed. There were several seams coming undone when I pulled the dress out of the package. They will not honor their return process. After sending pictures of the damaged dress their only response was for me to keep it and accept a $5.00 credit. It's clear they are prolonging the issue to allow for their two week window for returns to lapse. Do not order from this company and save yourself the headache of dealing with their joke of a customer service department.

Date of experience: September 1, 2020
New York
2 reviews
6 helpful votes
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Scam! Stay away!
June 10, 2020

I ordered $344.80 worth of merchandise.
1. First red flag was that I was unable to find my order on their website.
2. Then they emailed stating that all but ONE item was unavailable for shipment. Did we want to wait or get refund. We asked for refund.
3. They emailed back stating that refund would post in 10-15 days. None came.
When I opened dispute with paypal, they provided paypal proof of the ONE item they delivered, so paypal closed the dispute in their favor!

Date of experience: June 10, 2020
Kansas
1 review
1 helpful vote
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Won't accept a return!
September 13, 2020

DO NOT SHOP HERE!

I saw an awesome Instagram ad and on a whim ordered four dresses and a shirt.

None of them fit properly and they are all extremely cheap and just basically awful.

They won't authorize a return! I've been fighting with them over email for five days now demanding return instructions and a full refund and they won't even approve a refund!

They spent four days wanting me to measure the items and prove to them the size guides are wrong and now they are asking me for photos.

I have filed a complaint with the better business bureau and tomorrow I will be disputing the charge with my credit card company.

Date of experience: September 13, 2020
Virginia
1 review
0 helpful votes
Follow Rebecca L.
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Completely frustrated with this company! I ordered two dresses drawn in by the beautiful photos. But when I received the dresses they were poorly made and felt so cheap. There were somethings in the descriptions on the website about the dresses that were not true. Like not fully lined or no pockets when it said it did. Stay away, they are not keeping to their return police. I haven't been able to return my dresses and they just offered $8 and to keep the dresses.

Date of experience: September 8, 2020
Utah
1 review
2 helpful votes
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Terrible. Don't shop here.
September 18, 2020

I ordered a dress which looked good and sturdy in the picture, but when it came it was such cheap quality. Loose threads everywhere and the material was so thin it was see-through. When I emailed them about returning it they asked for a picture, so I sent one. They responded by saying they "didn't see anything wrong with the dress," so I could either pay a very high transportation cost to return it or just give it to a friend because that is also a "good solution." Very frustrated. Don't shop here.

Date of experience: September 18, 2020

Overview

The Mauve Desert has a rating of 1.2 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Mauve Desert most frequently mention return policy, customer service and full refund. The Mauve Desert ranks 1766th among Women's Clothing sites.

service
6
value
6
shipping
6
returns
6
quality
6