I will start out by saying that I have spent a lot of money at Maurices in the past. I have noticed that there has been a tremendous decline in the customer service over the years and have decided to stop shopping there. I received a gift card to Maurices and decided to give them another try. I placed an order online for a pair of jeans and 2 tops. A few hours after the order was placed I received an email stating that there was going to be a cyber Monday deal. I then called Maurices to ask if they could either cancel my order, or give the refund based on the prices that were on their website currently. After speaking to a woman who handled the situation very rudely, I then asked to speak to a manager who again said that no changes could be made to the order after an hour of placing it (no where on their website or the confirmation email does it state this). I will not spend my money here and will spend it at other stores who truly value their costumers. I have watched Maurices decline over the years and can bet that their horrible customer service has something to do with this.

I ordered a shirt on line I didn't like so I returned it requesting a refund. I sent my return through the post office and paid to have it tracked. According to the post office the shirt was delivered but 30 plus days later Maurices claim they never got and I have never received my refund. The customer service rep told me that she was sorry and there was nothing she could do about it.
I bought my daughter a shirt for school, she didn't like it. This time I walked into the Orem Utah store with my receipt. The manager was pushing me into looking for another item instead of giving me a refund. After telling the manager 3 times that I wanted a refund not an exchange her demeanor change, she was rude but I got my money back. We like their cloths but not the customer service. I will never shop Maurices again.

I would like to start by saying how I have enjoyed the products that I have received from Maurices in the last online purchases that I have received. What I did not appreciate was the surprisingly large amount of money charged to my credit card. I was given no indication at the time of purchase that the items and my total were in USD, I was notified on my credit card statement of the conversion to CAD, 40 dollars more than what I thought I was going to be paying. There is no way I would have purchased the items had I been informed.

I was also extremely disappointed that after my order was submitted and processed, I was notified through an email that Maurices had cancelled one of my items for a list of reasons that seemed vague and unprofessional. I would like to re state how much I have enjoyed the clothing and shoes that I have ordered but unfortunately will not be ordering again.

I ordered four pairs of jeans from Maurices during a B1G1 50% off. I have a horrible time finding jeans as I am big and tall but the length of these jeans were great and I could actually get them on over my calves. I have ordered these jeans in a larger size before and the ones I received this time were made of a different material but I actually liked these better than the first ones. I have washed them many times and they still look and fit great.

I've always bought jeans at Maurices. This time I went in and the same size, same name of the jean didn't fit. My old pairs that have been washed hundreds of times fit in yet new jeans were too tight and couldn't even get them on. Went ahead and bought the next size up after trying on and they do look okay in the mirror but fit is awful.
Too loose an hour after being at work and saggy baggy. Feel like a grandma in them. Will try to return them.

I have got clothes from Maurices for many many years. I have given this company thousands of dollars a year in the amount of clothes that I buy from them. It has only been recently in the last year to year-and-a-half that every pair of jeans that I have bought and from Maurices that are the Maurices brand have fallen apart or given out in the leg thigh area. Your jeans material quality has dropped significantly. And I just wanted you to know that I have noticed the difference. If you're going to change the quality of your product the prices need to reflect that. So at this point in time I will no longer be buying jeans from you guys especially if I'm spending $40 on a pair of pants that after 6 months of wearing them completely gives out.

I sent back three returns. Was told it would say 30 days to process. I finally got confirmation of a refund for two of the orders. No mention of the third. I wait the 3-5 business days. It has now been OVER a month. I have called, emailed and live chatted. I called capital one and they put me on a conference call with maurices. We were on the phone for an hour and three minutes until after 9pm arguing with maurices. They put me on hold for ten minutes at a time- each time coming back with a new ridiculous excuse as to why I hadn't gotten my refund yet. EVERY SINGLE TIME I have reached out to someone they give me a different reasoning that makes no sense and give me the 3-5 business days bull. I finally got in touch with someone about why I never received a processed form for my third return. Took a week for them to figure out where it was. Then again that it would be 3-5 business days before I saw it- well it's been 8 business days- nothing. I have been a loyal customer since 2006. THIS PLACE IS THE ABSOLUTE WORST. Every customer service rep & supervisor I have dealt with is an absolute joke. I just finally reported them to the better business bureau. Cannot wait to pay my credit card and then NEVER, EVER use it again.

Bought a pair of $100 jeans online. Didn't fit, sent back using UPS 2 day air. It has been 13 days, and according to the tracking number it was delivered 2 days from when I shipped it. I have inquired about the returned order 3 times now. Each rep says something different about the turn around time. So, pretty much you have the damn package sitting in a bin some where, waiting till the absolute last minute to even begin processing the return. WTF?!?!? MAURICES hire more competent people! I will never shop at this store online.

If you are having any difficulties with Capital One service, DO NOT STOP THERE. CALL THE BETTER BUSINESS BUREAU. That was the only time my issues were finally addressed. After endless calls and months of battling with them, I was fed up. Just on a hope that someone would listen, I sent the BBB the information and how Capital One addressed the issue. BBB took care of me. Instead of Capital One doing the right thing and following through with truth, they acted like a bully. Once the BBB was involved, Capital One decided to address the concerns.
IF YOU ARE HAVING ANY DIFFICULTIES WITH CAPITAL ONE, CALL BETTER BUSINESS BUREAU. If they are not interested in conducting honest business practices, BBB will be the mother a spoiled child needs. Thank you BBB for saving my credit and helping me when a business was bullying the little guy... or gal in this case.

I bought about $400 worth of items from maurices in my local town. I supposedly was to get an email for $40. Woth of store credits to use. Never happened. I kept goi g to the store and assistant mgr kept telling me to wait, i takes time to get this email. Well they certainly sent me tons of junk mail... Never got this so called credit. I called there customer service number many times. No one could or would help. After 11 months i callthe customer service dept they promptly took care of everything and gave me an additional 25% off and free overnight shipping. I got all of it and am now so much happier. They did admitt to having this problem it seems like they are caring.

The website for maurices never works and is the most confusing site in the world! It always says my username and password is incorrect, which in fact it is correct. It doesn't give an option to use my VIP card and when I try to use a promo card it's never recognized. When I click on an item to look at it, it doesn't give me the option to go back to where I was at so I have to start from the beginning again. I tried calling customer service which was back in January of 2017 and they say it's being worked on. So I guess it takes 4 months and I'm guessing even longer to fix it... cuz it still sucks! However for me to pay my bill, it works great!

I shopped at maurcies my one to go store for years. Every thing now 2016-2017 is to big. There extra small now don't even fit. There tops look like maturity tops there so long and everything now has to be layered which is then to hot to wear in the summer. Go back to clothes that actually fit women under 5'3 that doesn't have to be layered. If something doesn't change these maurcies store will all be closing because everyone I talk to has stopped shopping here.

Don't order anything online! I am the sole parent to two small children and buy clothing and shoes online most of the time. I deal with many companies online and I have never had the issues I have had with Maurices. Orders have been cancelled, lost in the system, etc. I have tried ordering online and even had the store order an item online with the expectation it would be shipped to my house (I ordered a jacket). In this instance, the first jacket arrived damaged. I returned it to the store and they tried ordering the jacket again. After waiting two weeks, I called customer service only to be told the order never actually went through and they were now sold out of the jacket in my size. Most recently, I needed to use a gift card so I ordered a few pairs of pants. After putting in the gift card number and paying the remaining balance with paypal, the order was "being processed" for 24 hours. The next day, the order inexplicably disappeared. This is the fourth and final time I am dealing with this store- online or otherwise. I am the sole parent of two boys and I rarely have time to get to a store to shop for myself. I will give my gift card to someone else, with a word of caution. I will also inform my family that I no longer shop with Maurices, so as not to bother with gift cards from this store.

I recently made an online order in store to have shipped to my home, as I've done many times before. Money was instantly pre auth to my bank account which is normal. I get a confirmation two days later that my order shipped. I checked bank account money taken out all good. I got a card in my mailbox that I needed to pick up my package at post office. I know my items are paid for and waiting for me to get. All is good until I'm checking my bank account 5 days after they originally took my money, saying I have a pre authorization for the same amount. I instantly call corporate whom has no clue. I call local store, she says I'll make some calls and call you back. They are double charging all online orders and have no clue why it's happening and can't guarantee when the money will be returned. No reason, no excuse and honesty they didn't seem to care. I work hard for my money and certainly keep track of it. Word to the wise "don't order online from Maurice's" you get scammed! Sadley they lost a customer because they cannot be trusted.