Mattress Next Day

Delivery of the ordered mattress was 9am-5pm! In this day and age an am/pm appt isn't too much to ask. Most other companies can manage to text you an hour before they arrive so you're not sitting in waiting all day! Why can't this company? Btw waited in all day and it arrived at 4.30!
The only positive was when the mattress eventually arrived it was rolled up and easy to take upstairs. However, let's get onto the mattress! I ordered an i-pedic memory cool mattress £170, if you like sleeping on a concrete slab then this is the mattress for you. I went back on their web site to see if they had a mattress topper I could purchase to see if this would help. I was really ticked off to find the concrete slab mattress I'd just bought two days previous was now £119.99!
As a long shot, I emailed the company twice to see if, as a gesture of good will, they would refund the £50 difference as I'd literally just bought it and they must have known when I placed the order that there was an imminent price reduction on this item.
That was 3wks ago and not even a 'You'll be lucky' email back! Customer service is poor and I certainly wouldn't use them again! Went to good old Argos and got a mattress topper from them instead! Should have got the mattress from them as well!

I ended up having to pay £30 for an assessor, the official report deeming the "firm" mattress I ordered both faulty and "medium" at best.

I arranged a swap with a somewhat disappointing gesture of goodwill of £5 credit for a firm mattress of a different brand.

There was much confusion as the delivery address was different to the invoice address so I had to call the courier company myself to cancel delivery to the wrong place. I phoned Customer services (they did not respond to my e-mails) and the rep. Apologised and arranged for delivery to the correct address.

When the replacement mattress arrived it was labelled "medium". I rejected it on the spot but the delivery team asked me to speak to Customer Services first.

Customer Services told me that the "medium" label on the replacement mattress referred to the springs and that the filling was "firm". I was then told that if I rejected the mattress there would be an admin fee. I asked to speak to a supervisor but the request was refused. I still rejected the mattress as I felt I was being treated as a fool.

I now have no bed and am still owed for the mattress. I'm owed £30 for the independent assessor fee. I have lost a days earnings from my work. I haven't had any comfort in terms of sleeping for months. I can't order a replacement mattress until I get the refund (I haven't much cash flow). I can at confirm that MattressNextDay count my time and wasted effort as worthless.

Other mattress companies are available and I would suggest you try them first. This place is only a bargain if you enjoy a punt and have the time and money to lose. Good luck and I hope you sleep well one day if you decide to purchase from here.

Now they seem unable to provide me with an Order ID so I can't leave feedback on Trustpilot.