During covid19 crisis this company didnt delay or give excuse. They were right on the ball. The mattress was fantastic quality
Mattress ordered online. An excellent choice of replacement mattress.
Delivery back up service and updating of goods progress were spot on.
Pleased with the product and the delivery was right in the time slot allocated. I was kept up to date via text. Good customer service
Great quality and service very well informed delivery. First place to visit when needed. Good selection for quality and price.
Great mattress good value and good delivery! Would recommend using this company again and my daughter is happy with product.
The mattress we purchased is fantastic - if you want a quality mattress then yes, I'd recommend MattressNextDay.
The service however - absolute disgrace. Don't offer select day or time slots if you can't keep to them. We selected a specific slot on a specific day that we knew we would be there for the delivery - we're moving into a new flat and aren't there most of the time yet.
3/4 of the way through the selected time slot we get a phone call to say they can't deliver because they messed the labels up and don't know which mattress is ours. That should not have been something we were told at that point - that should have been sorted beforehand.
They then asked if they could deliver the following day - we said no, nobody would be around for the delivery. We arranged for delivery the following week (which is already bad by any means, having to delay moving for a week because of this ridiculous mess up).
We then received an email the following day that the mattress had been delivered. The driver had signed for it themselves, and literally dumped the mattress on the doorstep. We specifically said no to delivery that day, yet they decided to deliver it any way and just drop it on the doorstep even though clearly nobody was in. The flat is the other side of town and we were busy all day - thankfully we managed to find someone to go round for us and put the mattress in the flat, but that delivery service was absolutely disgraceful.
Will not use this company again myself. The only reason this is not a 1 star review is because the mattress itself is great - but I don't feel that qualifies 3+ stars, as the company/delivery itself was a disgrace.
Very happy with our waterproof mattress and very quick delivery. Pretty comfy for a waterproof water especially once you out a protector on it.
My new mattress is brilliant and I love it. It was a great price. And the delivery guys were very polite and helpful. Updates on delivery excellent
Excellent service good price and delivery spot on thanks guys came on time and is as expected well packaged
Thank you for the prompt delivery. My daughter loves her mattress. Perfect for back pain. Old mattress collected.
Really happy with the purchase, came promptly and for the price we paid, the mattress is very comfy.
Delivery arrived the next day. Good quality mattress for a low cost. I wouldn't buy if you like a soft mattress though
No problem with order or delivery (Very quick delivery). Daughter is happy with her mattress, thank you
Great product, great service, great communication.
Daughter has never slept better.
Can't recommend these guys enough 10/10
Arrived when they said it would, customer service was great. The mattress was really comfortable. Great value
Did what they said.
Fast and efficient service, great service and delivery was early than stated superb!
I'm very happy with the mattress I've received and the delivery guys were absolutely brilliant.
The mattress is so thick and supports me well.
Overview
Mattress Next Day has a rating of 2.5 stars from 285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mattress Next Day most frequently mention and customer service. Mattress Next Day ranks 7th among Mattress sites.
- Visit Website
- Kent, KEN
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members