Colette A.

Delivery of the ordered mattress was 9am-5pm! In this day and age an am/pm appt isn't too much to ask. Most other companies can manage to text you an hour before they arrive so you're not sitting in waiting all day! Why can't this company? Btw waited in all day and it arrived at 4.30!
The only positive was when the mattress eventually arrived it was rolled up and easy to take upstairs. However, let's get onto the mattress! I ordered an i-pedic memory cool mattress £170, if you like sleeping on a concrete slab then this is the mattress for you. I went back on their web site to see if they had a mattress topper I could purchase to see if this would help. I was really ticked off to find the concrete slab mattress I'd just bought two days previous was now £119.99!
As a long shot, I emailed the company twice to see if, as a gesture of good will, they would refund the £50 difference as I'd literally just bought it and they must have known when I placed the order that there was an imminent price reduction on this item.
That was 3wks ago and not even a 'You'll be lucky' email back! Customer service is poor and I certainly wouldn't use them again! Went to good old Argos and got a mattress topper from them instead! Should have got the mattress from them as well!