I initially signed up on my phone and completed the questionnaire online. I didn't select to request my box on my phone. I later looked at the website on the computer and had a little bit of a difficult time figuring out how to review my questionnaire before I hit the submit payment button. I just realized I had to select 'Back' all the way through the questionnaire. It worked out, but was a little tricky.See positive reviews
I sent in a trade-in and over the course of 2 weeks, I emailed the company multiple times about my offer not being ready yet and the automated emails kept coming back to me saying "your offer will be ready in 3-5 days". I have not heard anything from the office yet nor have I received my package back. I am outraged by their horrible level of customer service.See critical reviews
I liked that it was designer clothing. I had read a good review in a fashion magazine of good repute.
I've been waiting since October 18 for an offer. Two months, minimum.