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MatchTrulyReviews 92

3.1

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From the business

MatchTruly is your space for practicing communication skills and rebuilding confidence in a welcoming, supportive environment. Our platform encourages self-expression and positive exchanges, providing an opportunity to learn, grow, and connect with others who value constructive dialogue.

Whether you’re refining your conversational style, seeking valuable feedback, or simply exploring ways to express yourself, MatchTruly is here to help. Every interaction is designed to inspire growth and confidence, making the experience both engaging and rewarding.

Join MatchTruly today and discover a platform where conversations are more than just exchanges — they’re opportunities to build confidence, gain insights, and grow personally.


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MatchTruly Reviews Summary

The company has garnered overwhelmingly negative feedback, with customers expressing significant dissatisfaction regarding the authenticity of profiles and the overall service. Many reviews highlight concerns about deceptive practices, such as the use of paid models to engage users and the manipulation of communication to extract money. Customers report feeling exploited, with high costs associated with obtaining contact information and ongoing charges for basic interactions. While a few users claim to have had genuine experiences, the prevailing sentiment suggests a lack of trust in the platform’s integrity and customer support, which is often described as unhelpful and dismissive.

This summary is generated by AI, based on text from customer reviews

service
13
value
11
This company responds to reviews on average within 1 day

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656 reviews

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Massachusetts
1 review
4 helpful votes
Follow Shane K.
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Match truly is a rip off
January 28, 2022

I joined Matchtruly to honestly meet a woman. I am always polite and courteous. After I joined I read some reviews because I became suspicious. I asked one of the women if it was true that they are paid by matchtruly to communicate with men? Three hours later my account was blocked and they kept my credits. These people are deplorable to prey on peoples loneliness for profit. Deplorable being a nice way of saying it. After checking my account matchtruly has the charge as recurring, now I need to notify my bank of these fraudsters.

Date of experience: January 28, 2022
SupportTeam M. — MatchTruly Rep
over a year old

Dear Shane,

Thank you for sharing your feedback about the website.

We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.

Moreover, we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile.

Nevertheless, in case you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to support@matchtruly.com and we will review the case.

We are sorry to hear that your account has been blocked, but we do not block users without reasonable motivation. In case you consider that you have not breached the rules of our website you can also let us know about this by contacting us at support@matchtruly.com. We will review your case and revert to you with our decision on the deactivation. This is just to reaffirm that we don’t like the cases where we have to block our users, so we would appreciate if you revert to us with your feedback on this matter. We can reconsider your case or at least - we may provide you with a motivated response and clarify the situation.

We appreciate all your feedback. We also hope that the provided information and our assistance, in this case, may change your opinion about our website.

Best Regards,
Support Team MatchTruly

Georgia
1 review
2 helpful votes
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Rip off
November 3, 2021

This site is a rip off. First it is not bad enough that they review all communication whether it is chat or email even pics. They prevent any detailed info and they are truly a thief. They debited my card hundreds of dollars without authorization. If you want to move out of the site when you have found the woman you want they charge thousands of dollars to get contact info. They discourage a successful relationship because it ends there income stream.

Date of experience: November 3, 2021
SupportTeam M. — MatchTruly Rep
over a year old

Dear Roanld,
Thanks for sharing your opinion. We are sorry your experience didn’t match your expectations.

We would like to take an opportunity to investigate your feedback further, therefore we kindly ask you to contact us via support@matchtruly.com.
Please note that all of the charges on our website are one-time only and can only be authorized by you, so we would like to double-check the situation as well as explain you about our Contact Exchange procedure and offer you 50 bonus credits.

Please, keep in mind that any contact information is hidden in messages/mails in terms of security in order to protect your privacy. The Internet environment is not that secure space for sharing personal information with people who you barely know. Thus we considered a reliable option for our customers' safety called "Request Contacts". In case you are eager to get the user's contact details, we can instruct you on it by sending the "Request Contacts" requirements.

We will be waiting to hear from you by email.

Best regards,
MatchTruly Customer Support.

Massachusetts
2 reviews
2 helpful votes
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Matchtruly... Truly?
October 23, 2021

Hi Guys,
I have been reading many of these reviews here and they have been bringing up a lot of feelings that have been boiling and seething within me over the last two years.
All I can say is I have met someone and have been talking nearly exclusively with her for two years now. She has never asked me for a penny and yet, at the same time, she does some really strange, odd things that no woman would ever do in a conversation and this really bothers me. I'm 58 and I've been with a few women. I came here looking for a wife and I seem to be getting endless amount of games with this person and then she'll change and I'll get endless intimacy. So that's up for you to decide I still don't know what's going on.
However the one thing I notice about all these sites that have been mentioned here and I'll put this in capital letters because I wanted to make an impression: THERE ARE NO SUCCESS STORIES... ANYWHERE!

Date of experience: October 23, 2021
SupportTeam M. — MatchTruly Rep
over a year old

Dear Steve!

Thank you for writing!

We appreciate your being our customers for 2 years.

It goes without saying some unsatisfied and suspicious users appear and they may submit negative feedback. However, we have never scammed anyone and we review every complaint individually. From our side, we do not tolerate the scam.

We would like to know more about your experience and kindly ask you to send us more details at support@matchtruly.com.

Also, please note that there are indeed successful couples that made up after using our communication platform and we are working on its highlighting.

Best regards,
Matchtruly Customer Support

Minnesota
4 reviews
3 helpful votes
Follow Azeri M.
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Matchtruly.com sucks and the customer support sucks also because they are stolen profiles on their website because they are all FAKE PROFILES don't listen to them

+15
Date of experience: September 22, 2021
Pennsylvania
1 review
2 helpful votes
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Chat operators and assistants to model profiles. You are not real talking to the girl. Its elaborate and hard to prove. They set it up that way

Date of experience: May 2, 2021
Pennsylvania
3 reviews
22 helpful votes
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With time on my hands during the pandemic and no place to go for entertainment, I thought I would look at some of the dating sites but was forewarned about the various scams used on these sites. Having tired of US sites which are riddled with fake profiles, I turned to MatchTruly, which offers model caliber women who are supposedly seeking "soul mates" with foreign addresses. From the first posting of my profile, the number of young women interested in a 60-year-old was almost alarming. I settled upon a small number in an effort to sort out the reality of the profiles and the extent of their interest. I have since deleted my profile but over the course of a year now, managed to spend sufficient credits to acquire the contact information for nearly a dozen women. What I have concluded largely comports with the postings of others here. The chat was entertaining and I believe that in general the women were real, as I could often get photos taken when asked. The patterns of chat however were quite similar. The women all send videos, which I stopped watching due to cost, and often letters, which I refused to answer except in chat text, again due to cost. They would also request photos, which still required credits but not an outrageous number. Then would come the requests for costly gifts usually beginning with massive bouquets of roses and perfume at four times the cost in the US. The most creative woman informed me that sending a sticker would elicit a vibration on her phone, which she would then use to stimulate herself. She was eventually thrown off the site but re-emerged under another name. Once I established contact with these women offsite, they would email once or twice and then, as others have mentioned, would complain about their internet connections and then only chat on the MatchTruly site. The last woman I met on the site was very convincing in her desire to chat offsite and meet me. We did connect several times by email but once I removed my profile from the site, she and all the others stopped communicating completely through their contact information and no longer respond to my emails. So yes, I am in agreement with all the others here. The site is a scam. The women are likely subcontracted and paid a percentage of what they bring in, although this is speculation. I am now inclined to believe as another poster suggested that the contact information is generated by the MatchTruly site and likely regulated there as well. My advice to anyone interested in the site is to steer clear unless you just want to have some fun and get an ego boost because the women only provide a fantasy.

Date of experience: March 23, 2021
GB
2 reviews
11 helpful votes
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Scum site
March 9, 2021

Scum site it was an employee I was talking to asking for money for her son she was poor robbing people for money

+27
Date of experience: March 9, 2021
California
1 review
0 helpful votes
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MEMBERSHIP
February 26, 2021

I ADMIRE YOUR BEING HONEST AND TRANSPARENT. I WANT TO BE MEMBER.THE WAY OF PAYMENT IS NET AND CLEAR, NO MISUNDERSTANDING.AT ALL

Date of experience: February 25, 2021
Ohio
1 review
4 helpful votes
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Match Truly. Com is the worst dating site ever on the face of this planet because the ladies are absolutely Fake and they will manipulate men to this website to spend more money on these credits for photos stickers and mail letters and video's. And they charged you for everything on this website and they are the biggest scammers in this world and the ladies are actually paid models to work for this company match truly and these ladies are actually paid employees that works for this company. And the customer support are nothing but liars and big time scammers because they like to swindle money out of my $#*!. And they lie so much and they are worthless piece of garbage and they are a pack of lies. Because the customer support are very rude and very argumentive and they are money making scams please stay away from this evil website is No good because it is absolutely Garbage and the customer support treats people like a stupid dog and they are awful.

Date of experience: December 17, 2020
Florida
1 review
3 helpful votes
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My experience if over a yr shows me mtruly hires women in 20/30's to profess live to older men fr western countries to keep them "paying" on the site! Once you buy the womans pers email ( ave cost $500 FR A GIFT) to l to leave the site, SUDDENLY she is no longer interested! Have lost over $6000 over a yr to this scam site! DON'T BE TAKEN!

Date of experience: December 9, 2020
Kentucky
1 review
3 helpful votes
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Match truly is the worst dating site in the world because they are too fake and plus the customer support they are Nothing but liars and swindlers. And that one customer support agent that I was talking to I think his name is Jason and he is the worst customer support agent in the world and he is really rude and very quick to cut off right in the middle of the conversation. And he was an $#*! to Me and why don't he get a new job and quit scamming people for money you jerk before I call the cops and press charges you crooks. However match truly is the worst dating site in this world these ladies are Fake and believe thay are Not real because these paid models are married and they are big time manipulating machine and they are terrible and they like to take advantage of people's hard earned money this website should be closed by the FBI and I hope they will rott In jail you crooks. Anyway do not pay attention to these crooks so called customer support. Listen men don't listen to the cockroaches of this website don't listen to these lying phony cockroaches because they will Robb you out of your money for communication with fake $#*! ladies because everyone of these ladies are extremely fake and they manipulaters of this website stay away from match truly.

Date of experience: November 17, 2020
Germany
2 reviews
2 helpful votes
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This lady in Matchtruly is a master scammer. Her name is Victoria [*******] also known as Victoria Morozova. She uses several tactics to deceive and scam. She uses impostors to write for her and if you fall in her trap and pay fir her contact, she will never reply to your emails, and she'll say that her phone is broken and that the password for her email is in the broken phone. She builds this web of lies that she weaves into a loop that traps her unsuspecting victims into spending more money on the website. I wrote to her on her VK blog and confronted her, and she admitted that she makes too much money to delete her Matchtrully profile. She is a master scammer. This is her Instagram blog https://instagram.com/victory_morozova?igshid=ugc7qh4aa6ui and this is her VK blog https://vk.com/vika_moro. Men be aware of this one. Report her if you have been scammed by her.

+1
Date of experience: November 16, 2020
Missouri
1 review
8 helpful votes
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Scam
November 1, 2020

Beware gentleman. I've spent $1000's on Rondevo and MatchTruly. I've gotten contact with 3 different women that I seriously wanted to have contact with and meet in the future. All the women did the same thing. They want you to stay and get their private contact information and promise you they will talk to you in free chat and video Apps. After you their contact information they have a myriad of excuses why they can't talk to you offsite. They just want you to stay on the site chatting, send you videos and emails loaded with pictures. Anything to cost you money. They have a huge selection of beautiful women who will pursue and flatter you. It's all a lie as far as I'm concerned. Just a scam. Save your money and try to find a legitimate site. These are both Associated with Victoria Hearts. Beware of being double charged when buying credits if you go there.The ladies(huh), talk a good game, and they're very good at it. They're totally insincere in my experiences. I hope someone from being as foolish as me.

Date of experience: November 1, 2020
Kentucky
1 review
1 helpful vote
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Yes because this dating site sucks $#*! and it is a biggest scam on the face of this earth and they cheat people out of their money and it is a total waste of time and money the customer support team are very stupid and highly manipulative human beings and they are very good about swindling people out of their money what a waste of time and money how stupid can they get.

Date of experience: September 23, 2020
California
4 reviews
41 helpful votes
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Matchtruly, Charmerly, Ukrianianchram, Victoria Hearts, Valentime, and more are all the same site operated by the same company. Charmdate is a separate company that operates similar fraudulent schemes with a lot of the same ‘validated' profiles. Read my review on here about Victoria Hearts or elsewhere about Alina Tkachuk to prevent yourself or ones you care about from becoming a victim to this extremely manipulative fraud like I and many others already have.

Date of experience: September 9, 2020
France
4 reviews
22 helpful votes
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It's seductive and sophisticated fantasy, but even if you want an ordinary fling you can't get it on Matchtruly because it's a fraud to drain your credit card. Girls are nothing but paid employees who want to take your money and they use all methods and instruments for this. They are not looking for serious relationship as commonly stated that's why it's impossible to have a real date with pretty much any of them. To cut it short, one out of hundred women may be real on Matchtruly, but finding her is like squeezing water from a stone.

Date of experience: September 1, 2020
Singapore
1 review
6 helpful votes
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Another fake profile.
August 21, 2020

This is Maria, 29 [ *******] aka Maria Pavlukhina. She is married and has a 5 years old son. She swill lie to you about everything including her country of residence.

+1
Date of experience: August 21, 2020
Kentucky
1 review
3 helpful votes
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Match truly. Com is absolutely Fake and they are a huge peace of garbage and they are nothing but a stupid scammers and they are very Manipulating human beings to make you spend your hard earn money for nothing and they lowlife kinda people so stay a way men this website is absolutely Garbage fake website with full of manipulaters.

Date of experience: August 21, 2020
Switzerland
1 review
5 helpful votes
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I was communicating with this lady Named Varvara Krasota ID: *******. I find out by doing a little digging, that the lady has been married since 2017. Her whole wedding is documented in the wedding photographer's website, including wedding invitation and the menu for the reception.

Update 9/13/2020: after a month and a half and through 24 times that the Moderation Team's ruling on the side of the lady and the "regional partner", finally removed her from the website. I had to provide an enormous amount of evidence and even had to request a marriage certificate obtained by my friend's family in Saint Petersburg, they stoped rejecting my claim and gave me a whooping 50 credits to repay for my my inconvenience. As soon as I was done laughing, I asked for my profile to be permanently deleted.

+1
Date of experience: August 12, 2020
Minnesota
1 review
5 helpful votes
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Rip off
July 14, 2020

Cost a fortune to get contact information, then all the girls do is lie and don't want to be off site. Don't waste your time and money better off to go to happy ending massage parlor!

Date of experience: July 14, 2020