Overview
MatchTruly has a rating of 3.2 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. MatchTruly ranks 37th among Dating sites.
It only takes a few moments to start chatting, and the quick connection process really helps break the ice. There's no long waiting or complicated steps, just jump in and start talking
Most of the women all they want to do is take expensive gifts from you and make empty promises. I've been lied to by two women, I have been taken advantage of by buying expensive gifts for women with The understanding that the gift would be sold to use for money to come to America. What a load of bull$#*!. I have been on this site often on for over three years and I found it is to be a disaster and i am out $100,000. Men have to pay for everything and that's not fair. Videos cost 50 credits! That's like $11 for 115 or 20 second video.
Dear Michael,
Thanks a lot for submitting your feedback!
It is a regret to hear such words from your side. First of all, I would like to tell you that we are the communication platform where people from different countries converse with each other, but we do not have the chance to control the behavior of users on our website. Thus, I would recommend you for contacting us for the resolution of your situation. The second point is that all of our validated members are real and verified, so can be sure that you interact with real people. And the third point, I would like to emphasize that we have different packages for all kinds of communication with a variety of prices on it and of course we have the bonus system for all our loyal customers.
Please contact us via support@matchtruly.com email at any time.
Best regards,
Matchtruly Customer Support
I'm looking for true and honest dating site where i can meet someone for serious relationships.
Those girls attract by their incredible beauty but that's it... nothing serious. Very disappointing experience
Dear Rick,
Thank you for submitting a review!
Please be informed that Matchruly is an international online communication platform where our member’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website. There are many members of both genders with different preferences and reasons to communicate with other people and you surely can find people you like.
Our platform has been designed primarily for secure and convenient online communication with people across the globe and it is not a dating website. Every member is free to contact other users of the platform and we cannot prohibit them from writing to you, however, you can easily block or ignore members you do not wish to communicate with.
Please feel free to contact us via support@matchtruly.com at any time if you need our assistance, we are here for you 24/7.
Best Wishes,
Matchtruly Customer Support
I joined Matchtruly to honestly meet a woman. I am always polite and courteous. After I joined I read some reviews because I became suspicious. I asked one of the women if it was true that they are paid by matchtruly to communicate with men? Three hours later my account was blocked and they kept my credits. These people are deplorable to prey on peoples loneliness for profit. Deplorable being a nice way of saying it. After checking my account matchtruly has the charge as recurring, now I need to notify my bank of these fraudsters.
Dear Shane,
Thank you for sharing your feedback about the website.
We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.
Moreover, we do not pay the validated members for communication with other users and prohibit our Regional Partners to do so. If we find out that the user is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the user’s profile.
Nevertheless, in case you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to support@matchtruly.com and we will review the case.
We are sorry to hear that your account has been blocked, but we do not block users without reasonable motivation. In case you consider that you have not breached the rules of our website you can also let us know about this by contacting us at support@matchtruly.com. We will review your case and revert to you with our decision on the deactivation. This is just to reaffirm that we don’t like the cases where we have to block our users, so we would appreciate if you revert to us with your feedback on this matter. We can reconsider your case or at least - we may provide you with a motivated response and clarify the situation.
We appreciate all your feedback. We also hope that the provided information and our assistance, in this case, may change your opinion about our website.
Best Regards,
Support Team MatchTruly
Match truly.com is just a huge money scam and I really hope that these people go to jail very soon and for what happens in their country well they deserve to be punished or worse because I have No Mercy for scammer's like that and I hope they suffer the worst punishment of them all
Dear James,
Thank you for sharing your feedback with us!
Please be informed that we strive to provide every user with a reliable and secure space for online communication where violations like scam are not tolerated. We review each complaint individually and do our best to resolve the problem. We always try to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.
We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.
Please, keep in mind that it's not forbidden to share personal contacts with your friends on the website, however, the internet isn't a secure space for sharing personal information with people you barely know. The website holds no responsibility for the validity of contacts you receive directly from other users.
Please do not hesitate to reach our support team via support@matchtruly.com if you are eager to get more information about this feature. We will be glad to guide you at any time.
Kind Wishes,
Matchtruly Customer Support
This site is a rip off. First it is not bad enough that they review all communication whether it is chat or email even pics. They prevent any detailed info and they are truly a thief. They debited my card hundreds of dollars without authorization. If you want to move out of the site when you have found the woman you want they charge thousands of dollars to get contact info. They discourage a successful relationship because it ends there income stream.
Dear Roanld,
Thanks for sharing your opinion. We are sorry your experience didn’t match your expectations.
We would like to take an opportunity to investigate your feedback further, therefore we kindly ask you to contact us via support@matchtruly.com.
Please note that all of the charges on our website are one-time only and can only be authorized by you, so we would like to double-check the situation as well as explain you about our Contact Exchange procedure and offer you 50 bonus credits.
Please, keep in mind that any contact information is hidden in messages/mails in terms of security in order to protect your privacy. The Internet environment is not that secure space for sharing personal information with people who you barely know. Thus we considered a reliable option for our customers' safety called "Request Contacts". In case you are eager to get the user's contact details, we can instruct you on it by sending the "Request Contacts" requirements.
We will be waiting to hear from you by email.
Best regards,
MatchTruly Customer Support.
Avoid all sites like this one, especially where all the women are attractive... They are not real and their only purpose is to empty your wallet lol. Took me 3 weeks and endless sites to find the same common factor. Esepcially look for terms like, this person is from an affiliate site and uses this site for free.
Just avoid any site which offers 24/7 chats. All girls get paid. That's for sure
Do more research before falling for any of this..
Dear Joe,
Thank you for taking the time to express your thoughts and share your feedback with us!
We have recently received your review and we would be glad to resolve the issue that you mentioned there. Would you be so kind as to provide us with more details regarding your experience on the website and what led you to unsatisfied comments?
We do not pay the validated members for communication with other members, and prohibit our Regional Partners to do so. If we find out that the member is paid by the Partner for communication on his/her behalf, we fine the Partner and immediately delete the member’s profile.
There are many good-looking members on the platform. Living in the social media age, you can't always tell where it is the natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every member to try to present himself/herself in the best way possible.
We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.
If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.
Our main goal is to provide you with the best service and your satisfaction is our priority!
We’re here for you anytime. Contact us via support@matchtruly.com if some questions pop up. We will be glad to assist you.
Many thanks,
Matchtruly Customer Support
Match Truly. Com is the worst dating site ever on the face of this planet because the ladies are absolutely Fake and they will manipulate men to this website to spend more money on these credits for photos stickers and mail letters and video's. And they charged you for everything on this website and they are the biggest scammers in this world and the ladies are actually paid models to work for this company match truly and these ladies are actually paid employees that works for this company. And the customer support are nothing but liars and big time scammers because they like to swindle money out of my $#*!. And they lie so much and they are worthless piece of garbage and they are a pack of lies. Because the customer support are very rude and very argumentive and they are money making scams please stay away from this evil website is No good because it is absolutely Garbage and the customer support treats people like a stupid dog and they are awful.
Fake, pay to talk, string you along. 5 women in 5 minutes sent me pictures saying not married and all were wearing wedding rings, or engagement rings, stupid. Photos are all Photoshop. Some look like their heads were put on other bodies. When i asked for real pic some send, look nothing like pics on their profile. Im 55 and 20 year olds are sending me messages telling me how hot i am lol. Some just want to know how big your penis is, some want to send nude photos if you send them stickers. Just a big sham money maker site.
Once you found someone interesting they require expensive "validation" which can compromise a person's identity.
Obviously the ladies there work for the website to entice men to spend more money and yet never reach the point of a real relationship.
Unless you just enjoy playing games, don't waste your money.
Hi Guys,
I have been reading many of these reviews here and they have been bringing up a lot of feelings that have been boiling and seething within me over the last two years.
All I can say is I have met someone and have been talking nearly exclusively with her for two years now. She has never asked me for a penny and yet, at the same time, she does some really strange, odd things that no woman would ever do in a conversation and this really bothers me. I'm 58 and I've been with a few women. I came here looking for a wife and I seem to be getting endless amount of games with this person and then she'll change and I'll get endless intimacy. So that's up for you to decide I still don't know what's going on.
However the one thing I notice about all these sites that have been mentioned here and I'll put this in capital letters because I wanted to make an impression: THERE ARE NO SUCCESS STORIES... ANYWHERE!
Dear Steve!
Thank you for writing!
We appreciate your being our customers for 2 years.
It goes without saying some unsatisfied and suspicious users appear and they may submit negative feedback. However, we have never scammed anyone and we review every complaint individually. From our side, we do not tolerate the scam.
We would like to know more about your experience and kindly ask you to send us more details at support@matchtruly.com.
Also, please note that there are indeed successful couples that made up after using our communication platform and we are working on its highlighting.
Best regards,
Matchtruly Customer Support
This is an utter scam. Please refer to the website's in terms of use, where you will find a "Risk Clause" that explicitly states that not only do they pay the female members, but they have this thing they call "incentivized communications impersonation ". Basically it says that to stay competitive, they ask other people to write on behalf of the profile owner and they could be of a different gender. It says that by joining the site, you accept these risks.
You know its a fake scam site when you only enter a name and date of birth and yet you get inundated with messages and chat requests from beautiful women age 199 - 60. I mean really. Don't waste your time or money unless you are interested in chatting with employees of the site or fake women paid to keep you doling out cash for credits.
I've had my heart ripped out thought I found love it was a robot I was talking to this site should be taken to court its utterly disgusting and totally disgraceful
Dear Rafael,
Thank you for the comment.
We noticed that you are leaving many identical reviews from the same account on the same review page.
Please contact our Support Team via support@matchtruly.com and express what particular issues you have experienced. This way of finding a solution would be more productive. We will be there for you!
When you make an acquaintance with new people through the Internet, there is always a risk that the person himself pretends to be the one, who you see in the pictures. Thereby, we take a number of preventive steps on our website to settle this question.
We are proud of this, because not all communication platforms take such precautions. First, we require to see the photo IDs of all our validated members.
In case a user gives rise to our suspicion, we may take additional steps to verify the profile, such as asking him/her to record an identification video for us. This, of course, makes it much harder for unscrupulous people to create fake accounts.
However, if you feel like you’ve encountered any suspicious activity while using our service, we would be more than happy to assist you in such a case.
To be able to start an investigation on the issue you’ve mentioned, we will need you to provide us with as much evidence as possible.
Best regards,
MatchTruly Customer Support
I'm I'm 71 years old and have been to Ukraine dozens of times. I have relatives there. I know all the scams. When I got on this site I soon started receiving messages from women 19 years and up. They have videos and private photos and of course after a few free messages you have to buy credits to continue communication. One reasonable, nice woman contacted me. She's 45. Otherwise, many of the messages are suggestive because the women on the site get paid for each credit (money) you spend. It might be a few women there are honest, but seriously guys why would 19 year olds write to a 71 year old man? True I am hot but not that hot.
This is a follow up to a review I wrote about a week ago. This site is a complete hoax I am 71 years old and have hundreds of messages, emails, photos and videos offered to me by girls generally in the age group of 19 to 33. I wrote my self description in Russian on my profile and asked if any serious lady wants to write a real letter to me, she should please refer to my words in my profile. Not one out of a thousand women even mentioned my profile. Most of the short messages were supposed to be erotic but they were stupid.
Clearly, the poor ladies in Ukraine and russia are getting a cut or their site owner stole their photos. I got letters and come on's when it was 4 in the morning in Kiev don't waste your time. I never spent a cent because not one lady referred to my profile.
It's not legit site! Totally fake, utter scam with paid models to keep you on a chat session screwing you out of your hard-earned money. There are many genuine beautiful and family-oriented ladies in Ukraine, but the problem is that sites like Matchtruly mess up the whole thing. They turn it into lucrative but totally disingenuous and dishonest business. It's a total money-making scheme and surely they don't supply what they promise: they have no genuine ladies at all!
Don't trust these swindlers, they made up plenty of fake profiles and hired chat operators who "work" on behalf of these girls in the photos. It costs a fortune to get girls' contact information. But when you get it, the girls either ghost you or make up an excuse as to why they still can't chat outside of the site. Total and utter scam! Just stay away from it, save your feelings for something real!
It's seductive and sophisticated fantasy, but even if you want an ordinary fling you can't get it on Matchtruly because it's a fraud to drain your credit card. Girls are nothing but paid employees who want to take your money and they use all methods and instruments for this. They are not looking for serious relationship as commonly stated that's why it's impossible to have a real date with pretty much any of them. To cut it short, one out of hundred women may be real on Matchtruly, but finding her is like squeezing water from a stone.
Well this place is such a scam. OMFG the stupid crap they say if you ask them a any question they ignore it and say something like if you marry me i will let you play with my sister. Disgusting crap like that. I contacted there support demanding my 30.00 back. All they want is your real information this is exactly what support told me. - Ladies have other limitations though. To name one, all the data that our female customers provide for their profiles, every word, and every photo, has to be verified with their ID's and personal interviews from day one, so we can safely say we have zero fake profiles on our site. I am appalled that they rip people off when all anyone wants is some to to love you. I am declining the charges to my bank in the morning. Screw them. ALso all dating sites that have the same layout are all scams. The world is not a honest place like when i grew up.
I was communicating with this lady Named Varvara Krasota ID: *******. I find out by doing a little digging, that the lady has been married since 2017. Her whole wedding is documented in the wedding photographer's website, including wedding invitation and the menu for the reception.
Update 9/13/2020: after a month and a half and through 24 times that the Moderation Team's ruling on the side of the lady and the "regional partner", finally removed her from the website. I had to provide an enormous amount of evidence and even had to request a marriage certificate obtained by my friend's family in Saint Petersburg, they stoped rejecting my claim and gave me a whooping 50 credits to repay for my my inconvenience. As soon as I was done laughing, I asked for my profile to be permanently deleted.
Whether you’re refining your conversational style, seeking valuable feedback, or simply exploring ways to express yourself, MatchTruly is here to help. Every interaction is designed to inspire growth and confidence, making the experience both engaging and rewarding.
Join MatchTruly today and discover a platform where conversations are more than just exchanges — they’re opportunities to build confidence, gain insights, and grow personally.
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Dear David,
Thank you for sharing your experience! We're happy to hear that the quick connection process made it easy for you to start chatting. We hope this helps you have even more enjoyable conversations going forward!
Best regards,
Brin from Matchtruly