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From the business
MatchTruly is your space for practicing communication skills and rebuilding confidence in a welcoming, supportive environment. Our platform encourages self-expression and positive exchanges, providing an opportunity to learn, grow, and connect with others who value constructive dialogue.
Whether you’re refining your conversational style, seeking valuable feedback, or simply exploring ways to express yourself, MatchTruly is here to help. Every interaction is designed to inspire growth and confidence, making the experience both engaging and rewarding.
Join MatchTruly today and discover a platform where conversations are more than just exchanges — they’re opportunities to build confidence, gain insights, and grow personally.
MatchTruly Reviews Summary
The company has garnered overwhelmingly negative feedback, with customers expressing significant dissatisfaction regarding the authenticity of profiles and the overall service. Many reviews highlight concerns about deceptive practices, such as the use of paid models to engage users and the manipulation of communication to extract money. Customers report feeling exploited, with high costs associated with obtaining contact information and ongoing charges for basic interactions. While a few users claim to have had genuine experiences, the prevailing sentiment suggests a lack of trust in the platform’s integrity and customer support, which is often described as unhelpful and dismissive.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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I'm very excited for the opportunity given by match truly, it's one of the best dating apps I've been to. Match truly is safer and more enjoyable and trustworthy.!
Good, faster and safer than others sites
I'm pretty disappointed. Not that the fact that you need to pay to write with others is hard enough, but you just get a small amount of usable points for your interactions for the money you pay. Really don't recommend.
Hi Leezet,
We appreciate your feedback. Our credit system is designed so you only pay for the features you use, helping maintain a secure and supportive environment for all users. We offer various credit packages and bonuses to help manage costs efficiently. If you have questions or concerns about credits or payments, our support team is ready to assist you at support@matchtruly.com.
Best wishes,
Brooke from MatchTruly
The people are very nice and welcoming, but it's hard to find love, if you're bound on credits to interact with others.
I like the platform overall, it feels more chill than most places. That said, I had an issue editing my profile where it wouldn't save changes right away. It eventually worked but a bit annoying. Otherwise very good.
Hi Kevin,
Thank you for sharing your experience! We’re happy to hear you enjoy the chill and straightforward feel of the platform. We appreciate the note about the profile edits issue, our team is actively working to improve functionality so things save smoothly every time.
Best wishes,
Brooke from MatchTruly
Matchtruly doesn't try to entertain you with flashy stuff cuz it's simple, which I appreciate. I've had good luck finding my way around, and everything just works. Haven't contacted support yet because I haven't needed to.
Hi Bert,
Thanks for your feedback! We’re glad you appreciate the simple and quiet design and that you’ve been able to navigate the platform easily. It’s great to hear everything has been working well for you so far.
Best wishes,
Brooke from MatchTruly
I've been burned before on sites that look active but are mostly fake accounts. So far this one feels real, like actual humans. No weird auto replies or "hi dear" messages. 5 stars from me
Hi John,
Thank you for sharing your experience. We’re glad to hear that you haven’t encountered any automated messages. It’s important to us that users can connect with actual people.
Best wishes,
Brooke from MatchTruly
Been using Matchtruly mostly from my phone and everything runs clean, scrolling, messages, settings, no weird layout bugs. That's rare. I've had issues with other platforms freezing up but this one's held up great.
Hi there,
We appreciate your review! It’s great to hear that platform has been smooth and reliable on mobile, without layout issues or freezing. Our team works to ensure a seamless experience across devices.
Best wishes,
Brooke from MatchTruly
A friend kept saying Matchtruly was "low-key better" than the big platforms, so I finally gave it a shot. Didn't expect much but he was right. Super easy to use, no bots and it just feels quieter in a good way. I use it now when I want to get away from the noise.
Hi Gerald,
Thanks for sharing! It’s great to hear that platform lived up to your friend’s recommendation and that you enjoy the calmer environment.
Best wishes,
Brooke from MatchTruly
حودتون می دونید که در جایی که من زندگی میکنم چه شرایطی حاکم است پس لطف کنیدو برايه سرگرمی هم که شده خودتون به کارم برسید نه هوش مصنوعی اگر هم کاری از من براتون برمیآمد که به نفع بشریت بود از جانودل حاضرم ممنون از تمام کسانی که باعث این دوستی هاشون بیایید کاری کنیم که روحشان شادباشی وجسمشان قوی
Hi there,
We appreciate you sharing your perspective. Access to services can vary depending on location and payment options, and our team is here to help explore possible solutions. Please contact us at support@matchtruly.com so we can review your situation in more detail and assist you directly.
Best wishes,
Brin from MatchTruly
I need someone who is near to my home in Myrtle Beach. I cant travel
At my age (90) need people close
Hi Bob,
Thank you for taking the time to give us your feedback. Your input is important and helps us to improve our services. Our platform connects people from a wide range of locations, so you may sometimes see profiles from outside your immediate area. This helps broaden the opportunities to meet different people, while still allowing you to adjust your preferences if you’d like to focus on matches closer to you. If you have specific questions about our service or need help, don't hesitate to contact us at support@matchtruly.com. We'll be happy to help you.
Best wishes,
Brin from MatchTruly
Je débute je ne sais pas vraiment a quoi ça va aboutir mais je crois que les choses vont s'éclaircir avec le temp
Hi there,
Thank you for your kind words! We’re glad to know you’re enjoying the experience.
Best wishes,
Brin from MatchTruly
One thing I liked is that not everyone's 22 and taking selfies. I'm 54 and I've talked to women close to my age, which was refreshing. There's variety here maybe Not perfect but still nice for me
Hi Leo,
It's great to hear that you appreciate the variety of ages on the platform. We aim to offer a space where people of all ages can find meaningful connections.
Best wishes,
Brin from MatchTruly
I burned through my first credits in a day. Wasn't paying attention. Now i only talk to girls who actually write something back. Yeah it's not cheap but better than free apps where no one replies. Been worth it so far.
Hi Steven,
It’s great to hear you’re finding value in the conversations. We understand the credit system can feel fast at first, but focusing on meaningful replies — like you mentioned — really helps make the most of it. If you ever need any tips or support, feel free to reach out.
Best wishes,
Brin from MatchTruly
I still use a desktop PC, and the layout here's actually readable. No flashy junk or auto-play videos, just basic and clear. I found the chat feature simple and it didn't freeze up like some others... don't need to be a tech genius to figure it out
Hi John,
Thanks for your feedback! We’re glad to hear the clean and straightforward design works well for you, especially on desktop. It’s great the chat runs smoothly without complications. Enjoy your time on the platform!
Best wishes,
Brooke from Matchtruly
At first it was mostly hi/hello messages, which got old fast. But once I used the filters to set my filters, things picked up. Matched with a woman who writes in paragraphs, not emojis. We're still chatting, and it feels easy.
Hi Randal,
We're really glad to hear the filters helped improve your experience — it's great when conversations feel more natural and engaging. Wishing you the best as your chat continues!
Best wishes,
Brin from MatchTruly
This doesn't feel like the usual swipe-left-swipe-right circus. Which is good. It's slower here like you send a message, wait, and maybe they answer, maybe they don't. But when they do it's more thoughtful. I've had long talks about food, about travel, even politics (which I usually avoid). There's a calmness to it. I still think the message pricing is steep, but I'd rather pay for quiet and nice chats than get ghosted on the free apps every single time.
Hi Daniel,
Thank you for your thoughtful review. We're glad to hear that you're enjoying the slower pace and more meaningful conversations — that's exactly the kind of experience we hope to create. If you ever have questions or would like to explore credit package options, feel free to reach out to us at support@matchtruly.com.
Best wishes,
Brin from MatchTruly
My browser is cursed, I swear. Most sites reload mid-message or log me out for no reason. This one stays put. I can take my time typing without losing what I wrote. Honestly, stability like that is underrated
Hi Michelle,
Thank you for sharing this! We're so glad to hear the platform's stability is working in your favor. Smooth browsing and uninterrupted chats are exactly what we aim for—happy to know it's making a difference for you.
Best regards,
Brin from Matchtruly
There's a quiet corner of this platform I keep coming back to, not for anything big, just small exchanges that don't ask much of me. I type something. They type back. No timer, no performance. It helps
Hi Barry,
Thank you for your kind words! We're glad to hear you enjoy the relaxed, pressure-free environment on our platform. Creating a comfortable space for genuine connections is very important to us. We hope you continue to enjoy your time and meaningful conversations on Matchtruly!
Best wishes,
Brin from Matchtruly
I couldn't get my messages through and assumed the site was broken. Turns out I'd hit the wrong setting. Support explained it without making me feel dumb. That little bit of kindness actually made me want to stay.
Hi Troy,
Thank you for sharing your experience. We're glad our support team could help you quickly and make you feel comfortable. It’s great to know that kindness made a difference and encouraged you to stay.
Best wishes,
Brin from Matchtruly
Didn't plan to stay long, then ended up in a weirdly great chat about favorite smells from childhood. Completely random, but I forgot to eat. It's rare to lose track of time online in a good way. It just felt really nice
Hi Faith,
Thanks for your review. It’s wonderful to hear you had a chat that made you forget time and even dinner — those moments of simple connection can be really enjoyable. We hope you have many more like it on Matchtruly.
Best wishes,
Brin from Matchtruly
You need to consider lowering the amount of credits spent to be able to exchange info. It needs to be more user friendly financially.
Hi Mark,
Thank you for your honest feedback. We also encourage users to explore ongoing promotions or larger bundles for better value. If you have more suggestions, we’re listening.
Best regards,
Brin from MatchTruly
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lina,
Thanks so much for the kind words! It seems like we almost made it to a perfect score, but maybe we missed a little something. If you have any suggestions to help us hit that five-star mark, feel free to share, we’d love to get there together!
Best wishes,
Brooke from MatchTruly