Match.com should be closed down for bad business practice. They've always scammed their customers by taking an additional payment without making it clear but now they've made it harder to cancel the hidden direct debit. The sooner they close down the better as they've been taking advantage of their clients for far to long.
Match, a 25-year-old dating site, is great. It has many single men and women looking for real partnerships. The site's simple interface, detailed profiles, and powerful search tools make it easy to find matches. Match is great for online dating.
I signed up for 1 month which i thought was only one month. Just found the charges called and received the same response from 3 reps. No refund and if there is nothing else i will end the call. U want a supervisor. No im sorry. Wtf kind of service is this... I want a refund now or partial
The site was not very 'user friendly' to begin with. I set up a year subscription thinking that I would be able to cancel at any time and get a refund for the unused months. I wasn't having much luck on the site and my funds were low so I decided to cancel it after 3 months. However, when cancelling the representative told me that my account would be de-activated, but that I could re-activate it any time before the expiry of February 2017. I said I do not wish to re-activate it and I believe that I should be entitled to a refund for the unused months, but to no avail. I usually never complain, but I feel that this company is immoral and something must be said as I may as well have thrown $170 in the garbage. I don't understand how a company can charge you for a service that they are no longer providing. If you are thinking about signing up then I warn you to proceed with caution and do not pay for any subscriptions!
This "paid for" site is full of scammers! Be careful because customer service doesn't care what happens to you as long as you are paid up. I called customer service requesting a refund because I couldn't deal with the scammers and "Kenneth" said our conversation was going no where and he was about to hang up. I have 5 months of 6 left and no chance of a refund. Please stay away form this dating site!
I've been on this site since December and haven't had any luck; barely any messages received, and no dates. Ill recieve plenty of "winks" and "likes," but no messages. I have no problem messaging a guy first but never have I even received a response back from anybody. I know that I am an attractive person with a great job and a good head on my shoulders, so I am not at all satisfied with match.
I learned 10 days after the fact that I accidentally hit the subscription button twice, so I was charged twice for a one month subscription. I only learned it when I looked at my credit card statement. I politely asked for a refund for one of the charges and they refused. I think that is ridiculous. I recommend you skip match, go to the free site, plenty of fish, and there's more people there!
Match.com is a scam. You cannot communicate with matches unless you buy their membership. It took 5 e-mail exchanges with customer service to get a straight yes or no when I asked if I had to pay to communicate with those I matched with. It is not worth the time and money.
My account was completely got hacked by someone. The profile is not mine at all for about 2 months. I called Match, and they gave me no answer why this happened. They told me my profile is already recovered, but it is not the case. The girl in the profile is not me. The words are not mine as well. Nothing in the profile is me.
I asked Match for refund because of their systems' problem, I paid, but was not able to use the service at all. The representative of March then cancelled the auto renew of my service without I ask you to do so.
Their service is horrible.
I was contacted by numerous fake users... and they auto renewed an already CANCELLED subscription! If they have to force users to renew even once they have cancelled, what does that say about the satisfaction of users?!?! This site is the worst of the dating sites I have been on. Quality of participants is lowest and they literally rip you off.
Been using several dating sites during the last couple months. Decided to use Match, Mingle2day and Cupid. Did not really like Cupid, to be honest but had a couple of dates on Mingle2day and Match. Both sites are really worth trying. 4 out of 5.
I met a most wonderful woman from OkCupid and I would highly recommend their site to others. Match.com continues to send me emails after I have removed my profile, unsubscribe from their email list, and called Customer Service twice to have them stop sending me emails. I'm still getting emails from them. They suck.:-)
DO NOT sign up for the fraudulent service. They will automatically renew a membership, tell you that you agreed to that, and refuse to refund your money. Beyond that, the "recommendations" that they send have nothing to do with your profile -- it's a total scam. I am reporting the charges they made to my bank account as fraudulent.
The site was better in the beginning. It just seems full of fake profiles now. I've paid a lot to this site over time, and I only got a few decent dates from it not to mention the amount of creepers the site has seemed to attract over the years. Not my thing anymore.
So, I had been looking for someone for awhile, and spent the time to fully fill out a profile, and paid the subscription fee. I was wondering why no one was responding to any of my messages. Well apparently the subscription does NOT allow for free users to reply to subscribed users without the subscribed user paying more for that service. So in effect you not only have to pay to be able to use it in ANY way, you also hope that anyone your interested in is also a subscriber, and if that cutie is not a subscriber well looks like your paying even more for that person to be even capable of replying.
I accidentally clicked a button for the add-on "Match Phone". To be honest I don't even remember clicking that button. I contacted customer service to for a refund and to remove this service I never used or wanted. They would not refund me and the kept stating that "it is policy to not issue refunds". I went back and forth with them over this. Since they are a technology company there are no costs associated with whether or not I used the service. Ultimately Match lost a customer Match lost a customer paying $70-something a quarter for $6.62. Do yourself a favor and find a date through a company that actually cares about their customers.
Bought Match last Friday. Tech support doesnt work weekends. So here it us Tuesday morning and still no help. All I need is my phone verified. Thus is bullcrap I want my money back to try another site. Will cancel tbe credit card tomorrow afternoon.
So ive been using match for a little over four months now and generally I like it. It's probably sitting 2nd on my all time list mainly because the number of members is so big. FYI in case your interested:
1. WeJustFit.com
2. Match
3. Tinder (screw the haters folks, it's free)
So ive been using match for a little over four months now and generally I like it. It's probably sitting 2nd on my all time list mainly because the number of members is so big. FYI in case your interested:
1. WeJustFit.com
2. Match
3. Tinder (screw the haters folks, it's free)
Very poor site. No real people on there. Auto renewal is a real scam, I cancelled my subscription before renewal but they renewed it anyway. Try contacting their customer services, terrible attitude. They say its your fault that you mustn't have done it correctly. I took them to small claims court to get the £77 back. Got a letter from them along with the cheque starting dear sirs! Terrible service. Their site really isn't ipad enabled, it was slow, couldn't use chat and you ended up not bothering with it. Please steer clear.
Overview
Match.com exhibits a polarized reputation among its users, with significant concerns overshadowing its strengths. Positive feedback highlights the site's potential for connecting users, particularly for younger demographics, and its broad user base. However, a predominant sentiment reflects dissatisfaction with customer service, marked by unresponsive support, unjust account terminations, and perceived deceptive practices regarding subscription fees. Many users report frustrations over a lack of transparency and the prevalence of fake profiles, leading to a sense of mistrust. Overall, while Match.com offers opportunities for connections, its customer service and business practices warrant serious scrutiny.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members