MarriottReviews 105

Four Points by Sheraton San Diego Downtown Little Italy
According to Marriott, property has been closed since 1/15/24.

I booked a reservation in November 2024 for 1/30/25 - 2/2/25 and just today 1/21/25 found out the hotel is closed. No one called, text, or emailed me of this closure and cancellation of my reservation.

I contacted Marriott customer service directly who was not helpful at all or apologetic for the lack of communication of my reservation being canceled and the hotel closing. They only offered to rebook me at a different hotel for TWICE the rate I originally paid for. They refused to honor the same price I paid for this hotel when I booked months ago in November.

Very unacceptable and poor customer service from Marriott. They have officially lost my business. Do not book with Four Points or any Marriott property they do not care about providing guests with good service.

Shame on you, Marriott!

My family and I stayed there in November of 2023 and my aunts wheels were stole off her vehicle that was valeted by the hotel. She has been a Marriott titanium member for years and they did nothing after being told the room would be refunded. She is out thousands of dollars and has yet to see a penny from anyone. Terrible customer service for such a loyal customer.

I stayed at the Fairfield Inn & Suites Chesapeake. 1560 Crossways Boulevard Chesapeake, VA ******* on January 19 -21. I often stay here due to my job. After checking out on 1/21/2024. I realized I had left my registered firearm under the pillow. When I called back the same day and spoke with management. They stated housekeeping had not turned in any items. I honestly love the location of this hotel. But no one is honest here. I even went out to get a food delivery. And if cameras were viewed. It would have clearly shown my weapon on me when leaving and re-entering the building during my stay. My advice. Triple check your room before leaving because employees will not return items that clearly does not belong to them. I have filed a a police report with the Chesapeake police department.

I tried to write my review on the Marriott site. However the survey that was sent after my stay expired.

My wife and I were platinum members at the old Starwood and regretted the change with Marriott. Worst possible web site and mobile app. Every time I try to sign in I get the error message. I know my email and member number are correct as I get frequent emails wanting me to buy points. So it's a password issue and updating your password is an excruciating experience. However, with an hour of spare time and infinite patience it is possible. However, once I get signed in and complete my transactions, I will go through exactly the same experience the next time I try to sign in. Their hotels are excellent but boy the customer service on their apps is extremely frustrating. So, I am done with Marriott and will sign up with another high end chain like Hilton hopefully with better customer service.

Arrived at 21.30 pm, the room was not cleaned. Had to wait to clean the room, the manager "Sara" resolved to discount $100 from our account, we don't think it was enough, we payed almost $250 for a night. Unpleasant wait at the hall, not even offer us a drink at the bar!

Just checked in and checked in late so there was no one else checking in I could say perhaps they were just too busy. Gentleman checked me in and provided 2 keys and at least stated where the elevator was. No
Welcome to Marriott or even basic information as to restaurant, amenities etc. Or if needed anything for the room; I just assumed due to technology I would find that on the TV. However nothing is listed about the restaurant or how to find items on food menu. I was transferred twice to the restaurant and once called directly for room service as I had a long trip and was tired, there was no answer or anyone called back. I hope the other 7 days here get better.

Also Cannot say receptionist is unfriendly as he
Was speaking to a couple after I left to park my
Vehicle & return.

The overall place looks great.

Please beware. Marriott is dishonest about the benefits for titanium members. They have discriminatory practices when it comes to annual choice benefits. Make sure you record every transaction. Their customer service staff are totally incompetent and don't understand basic English. Buyer beware!

I called in to explain about a recent stay back in December. It was regarding using my free night award. The guy at the hotel said he couldn't do anything because it had to be booked online. I said I could do it but the guy said it would not work. I found out this was misinformation. After explaining this to Gabriel and the whole scenario more than 3 times, he offered zero help or interest. Horrible customer service rep who definitely should not even be taking calls. There's more to this complaint and the zero steps he took in addressing this matter.

Any time I travel somewhere, I seek Marriott hotels because I'm so used to staying overnight in their apartments.
The level of services is beyond the sky, they always cater to the needs of visitors and do everything to please them. I suppose that is the direct of evidence of how the service influences the brand awareness and creates trust from clients.
I can't even count how many times I stayed in their hotels, but I don't care, the main - I have a joyful time.

Would never ever stay here again! Newer manager is horrible to deal with! Stay wherever else you have to unless you like being taken advantage of!
Also…. Bedbugs!

Encouraged to purchase a $199 4 day vacation when booking a room. One year and 3 months later when finally have time to take it, am told expired and have to pay $99 to reinstate. No thanks! This is not how you treat rewards members if you want their business. Travel for work and fun - and plenty of other hotels out there.

I have been a loyal Marriott customer for 26 years. I was an ambassador level for several years. I am still a lifetime, titanium elite. When I booked online I made a mistake and used S 85,000 certificate for a 12,000 point hotel stay. About three weeks after the stay, I realized this and contacted Marriott. I called in to have the certificate reinstated and points taken out of my account. I was told that was not possible so I asked for it to be escalated, and I was provided a case number. I called in a couple more times it was told at the case was in progress of being reviewed. After not hearing anything for a month and a half I sent an email to Marriott and I was told to call into a different number for info. I called that number and explained the issue I have with how certificates are used online and the problem that occurred and I was told oh we told you we would not reinstate the certificate and take your points. I said that is incorrect I had never received any response after the initial call. I was told the case was only open for documentation. However, I was originally told the case was opened in order to provide a possible exception. I am so frustrated with Marriott after being a faithful Marriott customer to be treated like this.

With over 30 years of experience staying in hotels and resorts both in the USA and internationally, I was quite taken aback by the response and impolite attitude displayed by a front desk employee when I simply requested some extra towels. This morning, I politely asked the front desk to provide us with additional towels, and they informed me to return later to collect them since there was no one available to deliver them to our room – which was understandable.

To our surprise, when we received a call notifying us that the towels were ready at the front desk, the employee also requested that we bring our used towels back. While we were willing to pick up the fresh towels ourselves due to the staffing situation, the request to bring back our used towels struck us as entirely unacceptable and baffling. This incident demonstrates a lack of attention to our needs, an impolite demeanor, and an unreasonably rude request from the hotel staff, which left us quite disappointed.

This experience occurred earlier today during our stay at this hotel.

You should not use a valet service at a Marriott facility. Marriott does not take responsibility for damage caused to your car by the valet.

We booked 2 rooms. The first room had bloody handprints and smears on the bathroom wallpaper, the 2nd room's tub was clogged shin deep from one shower and a 3rd room's heavy wooden closet door fell on me as I tried to close it. The GM did not refund my points as promised. A week later I had to call the corporate office and receive a case # for them to only refund 1/2 of what was promised by the hotel. Side note, China, the young lady on staff that evening was very accommodating and helpful. She did everything she could to make us feel comfortable. The GM did not follow through and I am extremely frustrated the amount of time it is taking for Bonvoy Marriott to make this right.

This was our third time here and the truth is there are no complaints, the staff, from the manager, Mr. Argimiro Peña, an excellent person and extremely kind Marcos Herrera, our angel, is always attentive to our needs, even though we didn't even have any. Thank you Valentina so sweet, Ginette and Santos we will miss your food, continue like this always excellent hygiene, quality. Thank you

As a lifetime Titanium member, a downgrade from the highest possible Platinum status I enjoyed, I just called first the Courtyard at the Mayo Clinic Jacksonville, FL and then the Bonvoy Elite number to get a rate for this hotel for a three week stay. The rack rate without any discount was just over $ 190.00/night. I asked for the Mayo patient rate, which Mayo schedulers and Marriott personnel on both calls acknowledged existed. The problem is that the patient rate was HIGHER - different rooms at different rates – by at least $ 20.00/day for the cheapest option than the rack rate. Is Marriott so desperate for money that the need to prey on the most vulnerable, those that need the services of this hospital, to make its bottom line for a hotel that is old and, frankly, dilapidated?

Marriott was once rated the best hotel chain globally. Those days are long gone, and I see more and more Bonvoy members online comment on that. However, this practice takes the corporation from mediocre to outright unethical and disgusting. I am appalled at myself for having been loyal to Marriott for so many years.

+1 *******764 Called this number to find out the rates of the room I wanted to stay in overseas. Customer rep on the phone got frustrated with me and just decided to put me on hold hoping I would hang up. If you job is to help people and you clearly don't have any hospitality in you and you're miserable do everyone a favor and just quit your job. Super rude and waste of my time. DO NOT BOOK WITH MARIOTT.COM