website thubmnail of MapQuest
How would you rate MapQuest?
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Minnesota
1 review
0 helpful votes
Follow Cindy C.
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I enjoy telling others experience with local establishments ad where not to go, as well as "highly" recommended!

Date of experience: August 9, 2023
Wisconsin
1 review
8 helpful votes
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Mapquest SUCKS
July 20, 2021

For the last hour, I have been trying to get driving directions. No avail. Too many damn ads. If you want to find out how to get somewhere, don't use Mapquest.

Date of experience: July 20, 2021
California
1 review
8 helpful votes
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MapQuest WAS a very simple and helpful tool. I have no idea what has happened, but was impossible to get directions the last time I tried. Never will I try again. It's the pits!

Date of experience: August 6, 2016
Idaho
1 review
4 helpful votes
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It's a shame when your governance decides to take a useful tool, gets greedy, fills the site with ads and simply ruins the basic functionality of the site. I will never use MapQuest again.

Date of experience: October 14, 2018
Iowa
1 review
2 helpful votes
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I won't use it any more. I can guess how to get to where I'm going better than this piece of $#*! can. What did you $#*!s do to ruin this app? No BS excuses! Man up $#*!es

Date of experience: July 17, 2021
Florida
4 reviews
8 helpful votes
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What has happened to Mapquest? It has become relatively useless! And besides, don't you test system design or programming changes before rolling it out?

Date of experience: April 5, 2017
Arizona
1 review
8 helpful votes
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I use mapquest daily to map out routes for our technicians here and it is nothing but stupid ads. It takes years to load an address and good luck trying to use mapquest for over 20 minutes, once it hits that threshold it starts loading at -3 FPS and takes legitimately over a minute for ech stop. Not to mention half the ads are directing you to a different map and directions place. What a bunch of dumbasses! I would absolutley NOT RECOMMEND this abhorrent website unless you want viruses and a bad experiecnce.

Date of experience: March 14, 2019
Tennessee
1 review
0 helpful votes
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BSW Automotive
August 3, 2022

Had a great experience and would recommend it to everyone that's looking for a good deal and dependable vehicle. Sales Force is very professional.

Date of experience: August 2, 2022
Pennsylvania
1 review
5 helpful votes
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Mapquest is identifying the address of our copany (delta market research inc. in Hatboro, Pa) as a company called Hatboro Water & Fire Clean up which is not registered in Hatboro pr PA. When this was brought to the attention of Mapquest, they stated they would "get around to it". I reported this to the police and to my local Senators and Representatives as I pay taxes something this sham company protected by Mapquest, AOL and its' subsidiaries knows nothing about.

Date of experience: October 15, 2016
New York
13 reviews
16 helpful votes
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Mapquest always always gives directions that take you around the world to go down the block. I prefer to use navigation on my cell or a separate car GPS

Date of experience: August 7, 2015
Canada
1 review
6 helpful votes
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I tried several times to get info. Nothing worked. It kept going back to beginning. There is no info on public transportation.
It does not accept starting point.
Everything is bad about mapquest.

Date of experience: July 11, 2017
Maryland
2 reviews
15 helpful votes
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Horrible
August 13, 2019

This site used to be great. Worse than horrible. You would rather me go to your advertisers than get my directions. Then I must give you 1 star to get out of here. Sorry this deserves a -50 at least.

Date of experience: August 13, 2019
California
1 review
8 helpful votes
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Classic mapquest wasn't perfect but it was pretty good. The new website is atrocious! All the features I used to use are either missing or next to impossible to find. I have given up on this site.

Date of experience: March 12, 2017
Oklahoma
1 review
9 helpful votes
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I go to Google Now
July 26, 2017

Everyone organization seems to start great, like MapQuest, Then you "improve it to death" until it is U S E L E S S From the other reviews, I've read, and management has not, it looks like everyone hates the new mapquest.
I would rate it at about one-half... CCC

Date of experience: July 26, 2017
New Jersey
3 reviews
1 helpful vote
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Mapquest is useless
August 19, 2019

It dies not provide driving directions I didn't ask about hotels, driving to a destination. There's no reason to note one hundred characters, I specified my complaint.

Date of experience: August 19, 2019
Colorado
1 review
4 helpful votes
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AWFUL...
August 31, 2019

AWFUL... changed website from an address map search into an advertisement nightmare. Fails every time, by refusing to remain on one screen. Nightmare. Basic map information unavailable.

Date of experience: August 31, 2019
Texas
1 review
0 helpful votes
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Glitchy
August 4, 2021

Works sometimes, doesnt load directions other times. DON'T waste your time. I used it for awhile without issues and all of a sudden it goes to a blank page when I click get directions!

Date of experience: August 4, 2021
New York
1 review
16 helpful votes
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New Mapquest Is WORTHLESS
September 8, 2016

It's extremely Hard to view, as it's ALL the Same color.
Cannot put in businesses to view wiithout it automatically taking you to what IT THINKS YOU WANT. Never Using this GARBAGE Site Again.
Bring Back the old Mapquest, or LOSE Your Viewers.

Date of experience: September 8, 2016
Louisiana
1 review
4 helpful votes
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I literarily had bing maps up and printed before all the stupid ads were finished loading. Do not try to click on the map to move it, nope it will change you destination to that location. WTF!

Date of experience: June 23, 2020
Oregon
1 review
1 helpful vote
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The directions for our business were hacked to a location that was near but not our address. Then we were offered "help" for a fee to fix. Repeated attempts to correct with no response.

Date of experience: August 21, 2019

Overview

MapQuest has a rating of 1.5 stars from 207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MapQuest most frequently mention new version, pop ups and customer service. MapQuest ranks 61st among Maps sites.

service
21
value
17
shipping
10
returns
9
quality
20