I used to use Mapquest all the time - to route 20 sales calls a day. I literally was in tears one day with the new Mapquest because I spent over 4 hours since it would freeze or not reroute for me and I kept trying thinking I was doing something wrong! I couldn't believe it when they said the old Mapquest was going away because I knew it couldn't just be me having these problems and they had to fix the new Mapquest before getting rid of the Classic. But they didn't. I just tried for 10 minutes now to go to 1 location and can't. Too many problems! I'm not even complaining about the ads - I'm complaining because the system DOES NOT WORK! How can they not pay attention to the consumer? AOL - this was one of your saving grace, but not any more!
The ads cover the map. The "x" that should have closed the ad just moved it a little. I couldn't get a printed map with the zoom I chose. My choices were a map zoomed out so far that there were no individual streets at all or zoomed in so close it only showed the building at my destination. There are a lot of one-way streets in the area and I need a detailed map. They promised the ads wouldn't print on the directions but they did. I used to love mapquest and used it often but this is crappy! And who's going to patronize companies that advertise in this way. I don't know what HUM is but I'll be sure never to use them!
I will no longer use map quest, It has gotton to be useless. I used to use map quest all the time. I can no longer enter a location and have map quest take me there. They should have left it the way it used to be.
Why oh why did they have to complexificate and obfuscate and add idiotic advertising "sponsorship" to my every effort to navigate this dungeon of self-congratulatory asininity?
I can't modify my route any longer. I can't zoom to the location of my steps. Do they go to work and figure out ways to keep their jobs by endlessly screwing up everything? This is horrid.
What the heck happened? The new Mapquest is NOT user friendly AT ALL. Very hard to read. The fonts are horrible. The map is a mess. Very difficult to navigate. The Old Classic was a thousand times easier to use. PLEASE BRING IT BACK!
Can not tolerate this new version, can't see what I'm typing, can't figure it out, nothing but ads, don't want hotel accommodations, just want directions to where I'm going... just discovered Rand McNally, will use Rand McNally.
While a paying guest at the Cotton Gin Village one of my Gold/Saphirre Earrings went missing. The owner did nothing regarding it for over a week. I had to do all the calling. I finally had to file a police report with the Fredericksburg Police Department, Case # *******5366. Soon there after the owner emailed me to advised the earring had been located and I could come to pick it up or they would mail it. NEVER DID HE APOLOGIZE. I live 2.5 hours away so it would be necessary for me to take out from my schedule and never did he offer transportation or meal reimbursement.
I loved Mapquest back in the day when you could go and actually find directions from point A to point B... now you have to wade through tons of unrelated crap to get where you're going. I'm switching to Google... this has just gotten WAY TO COMPLICATED to find anything.
MapQuest has a "new" site option. It's extremely difficult to navigate through and so not user friendly. Whoever made the those changes needs to be fired... like immediately.
I used map-quest for years. However I have stopped since the new version came out. It's not as easy to use and printing a copy is lousy. Overall just sucks
I have now followed multiple links and suggestions for printing maps. Wasted a half hour trying to do what previously took a few seconds!
Who created this CRAP? Are they still employed?
It takes forever to work and if you are planning a route forget it, this tool should be erased. Fix your website or get off the web
Biggest waste of my time!
Every time I go map quest for street view it takes me around circles never to a positive result! Would give no stars if I could!
Having used MapQuest for 10 + years I can't believe your company designed a program
That is so difficult to use. Back to the drawing board! I won't waste anymore time trying
To figure it out.
The old Classic Mapquest was great. The new version is unusable. When entering an address it constant; y tries to incorrectly "complete" your entry for you. There are constant Po-Ups to "help" you enter the WRONG addresses before you have a chance to enter the correct address. When trying to get directions from a current location, you have to start all over again and re-enter the old information EVERY SINGLE TIME. Each time it is a new battle all over again attempting to overcome all of the "help" features that do nothing but provide INCORRECT locations. It takes forever to Get ANYTHING done.
The old classic mapquest was quick, easy and efficient. This new system is unworkable. It does nothing but redirect everything to mapquest $ponsors. Strictly a sales tool. It is useless for finding directions or locations
I'm 76 yrs and not technically adept, but COULD AND DID LOVE MAPQUEST, the old version. NOW, I cannot even figure out, NOR DO I SEE WHERE, I can ADD ANOTHER ADDRESS! I'm off to look for a better map-site. BAH.
THEY REFUSE TO GIVE YOU YOUR MONEY BACK IF YOU CANCEL. I HAVE NEVER HAD THIS PROBLEM WITH ANOTHER COMPANY. I JUST WASTED $733. THE HOTEL WOULD HAVE BEEN HAPPY TO REFUND IT BUT THEY SAID THEIR HANDS WERE TIED BY THE THIRD PARTY (I. E. MAPQUEST / PRICELINE - NOT TOO SURE WHO THEY ARE.) GIANT, UNETHICAL, SWINDLE. I AM COMPLETELY DISGUSTED.
What the hell is going on with this app. Drives me around in circles, could not find my location today and yesterday it kept changing turn here no turn here no Turn here,, has been just fine until a few days ago. Also have heard other people saying they are also having trouble,, HAS THIS BEEN HACKED?
I have to agree 100% with those who HATE the new mapquest- I used the old one as long as possible, and the new one is COMPLETELY useless. It is impossible to get it to recognize a route that YOU prefer over one IT prefers. It takes folks through my neighbors' cow field, and that is just the start of the problems. I'm off to find a better site to use... that can't be at all hard.
Never, ever make a hotel reservation through MapQuest. If you wish to cancel they will refuse. I learned that lesson the hard way... If I could give a minus 5 star rating I would do so.
Overview
MapQuest has a rating of 1.5 stars from 207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MapQuest most frequently mention new version, pop ups and customer service. MapQuest ranks 61st among Maps sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members