Maple Leaf PhotoReviews 56

Call ahead to see if they have stock. I desperately needed a patch cable, and they were the only retailers that had an 'in stock' checkmark for it. All other retailers had to special order the cable. Well, it's been a month and still no cable. Turns out it was a special order like everyone else. I just got off the phone with them and their customer service is clueless. When I said what they did is underhanded, she agreed and asked if there was anything else. (!) I'd say call ahead for anything because they're super shady.

I purchased a Canon Power Sot G& from maple Leaf Photo Last August. I also purchased a 3 year Extended warranty. When I tried to use the camera this March the shutter was not retracting. I mailed back the camera for warranty repair. Maple Leaf Photo kept the camera for 1 month with no contact then mailed the camera back with absolutely no repair done1 When I emailed to complain I received a message to call with no phone number. When I called the customer service number on the website I just got put on permanent hold with canned music! Buyer beware if you think this company is going to support anything you purchase from them online. I am deeply regretting my purchase.

Cannot believe what happened this week - never have heard of service like this... ordered a full camera kit for a job next week - ordering went well - items were guaranteed for this week... then when we contacted them to confirm delivery was coming they said (after a long runaround with several rude folks) that the camera was supposed to be used (it was not) and they could not sell used to new clients... they would provide a new (lesser) sub... but then not that either... totally screwed now... stay away - do not know what they are doing and do not care...

I recently ordered a few drone related items from Maple Leaf Photo (totaling around $500). This was/is my first time ordering from them. I paid via Paypal. One of the items was a package deal containing around 10 or so items/accessories for the DJI Spark. First off, it took around 3 or 4 business days for them to actually ship out the door. Not terrible. But not exactly snappy either. However, the bigger problem began when my order arrived. As it happened, the "package deal" was missing 5 items. So I called their customer support and spoke to a woman who apologized and said they would ship out the missing items immediately. A few days later I became concerned when no shipping notice had come through. So I called customer service at Maple Leaf Photo for the second time. After a lengthy time on hold I spoke with Dwayne who informed me there was no record of my first call and that no additional items were being shipped. So I explained things over again. Dwayne apologized and said they would ship the missing items right away and that I would receive a shipping confirmation forthright (either that day or early the next). 4 days later and still no shipping notice. So I called customer support a THIRD TIME and spoke to "Larsa". She confirmed the conversation with Dwayne but also confirmed nothing had been shipped! So after another long pause (on hold) she returned to say the items had not been in stock prior but that the items were now "in stock" and would be shipped out to me that very day. She also confirmed a shipping notice would be sent out to me immediately. That was first thing yesterday morning. Noon the second day and here I am calling customer service for the FOURTH TIME. I have been on hold for 40 minutes waiting to speak to someone, anyone...

So I have used the time to write this review. So frustrating.

David

Ordered a Nikon mirrorless camera. They sent me the wrong camera. After shipping the wrong camera back for an exchange I was promised I waited a month to hear back. I had to reach out to the company for this issue to be brought to their attention, only receiving 1 sentenced emails that were poorly constructed. After collectively 2 hours on the phone with representatives, multiple emails back and fourth, a trip to the post office to ship the wrong camera back, I waited a month until I had to contact Maple Leaf to receive and update on the situation. I was then issued a refund without any explanation. Had to call the company only to then be notified that the camera I had ordered has been discontinued and there is none available throughout the whole company. The supervisor was unprofessional and rude though I was extremely calm given the situation. Sighing the entire conversation, using excessive "ummmm"'s and after admitting that the situation was embarrassing and that he could do nothing else for me. Clearly this company does not have sufficient controls to prevent these situations, nor do they seem to have the care or professional skills to make things right with a customer. Do not waste your time! Given this situation the company could not care less about giving you a positive customer experience. Unprofessional and joke of a company. If I had purchased the camera I wanted elsewhere, I would have had the camera I wanted. I spent the time researching and learning how to use it before I received it and now because it is discontinued and I cannot repurchase it elsewhere.

As a new
Customer I was NOT impressed. When I called my very first question with Peter
Was "looking at the reviews it appears Mapleleafphoto takes orders on
Items knowing the item is NOT in stock". Like on the shelf ready to be shipped.
I asked Peter to confirm that my shopping item was in stock and he implied it
Was. I then agreed to the purchase. I expected it within a week or so (Montreal
To Ottawa) 13 days later I was told the order was being action and being
Shipped. In stock to them appears it means it is at one of their many
Warehouses around the country if not the world.

I 'purchased' a $1,500 online item for video production because it was $13 cheaper than the competition. This was a mistake that I have come to regret. Over a week went by without any shipping/tracking info, to which I responded by sending several unanswered emails to their 'customer service', followed by several phone calls that went nowhere. Multiple people told me they would 'call me back', 'speak to their manager', hung up on me, etc. etc. Until the last gentleman finally said they had no idea what was going on with the order and they would 'give my money back', which of course they didn't. Now I'm having PayPal refund the money (which takes another 15 days) and filing a complaint against the company.

Do not buy anything from this 'company' no matter how cheap they list it for.

Cheers,

-Adam

I was very sad that broke my Nikon lens by accident. So i explored the website to order a new one. I was very surprised to see Maple Leaf Photo website which offered the exactly the lens which I was looking for. Even better, the price was much cheaper than Amazon and Henry etc. So I placed the order without hesitation. Only in 4 days, I received the a new lens safely and now I can use my camera again. This was a very happy and satistified shopping experience. I recommened Maple Left Photo to my friend.

If you don't want the hassle, I recommend staying far away from ordering here even if there's a deal. I regret not spending the extra $20 elsewhere buying from a more trustworthy company. Absolutely no customer service, inconsistent and unhelpful. Don't rely on what they tell you verbally and even if you get an email confirmation there still doesn't mean anything. Long wait in getting the items (I still have not received mine despite over a month) and a real pain to ask for a refund/cancellation. I called everyday for 3 days in a roll and get a different answer everyday. Total frustration.