Hannah K.

Ordered a Nikon mirrorless camera. They sent me the wrong camera. After shipping the wrong camera back for an exchange I was promised I waited a month to hear back. I had to reach out to the company for this issue to be brought to their attention, only receiving 1 sentenced emails that were poorly constructed. After collectively 2 hours on the phone with representatives, multiple emails back and fourth, a trip to the post office to ship the wrong camera back, I waited a month until I had to contact Maple Leaf to receive and update on the situation. I was then issued a refund without any explanation. Had to call the company only to then be notified that the camera I had ordered has been discontinued and there is none available throughout the whole company. The supervisor was unprofessional and rude though I was extremely calm given the situation. Sighing the entire conversation, using excessive "ummmm"'s and after admitting that the situation was embarrassing and that he could do nothing else for me. Clearly this company does not have sufficient controls to prevent these situations, nor do they seem to have the care or professional skills to make things right with a customer. Do not waste your time! Given this situation the company could not care less about giving you a positive customer experience. Unprofessional and joke of a company. If I had purchased the camera I wanted elsewhere, I would have had the camera I wanted. I spent the time researching and learning how to use it before I received it and now because it is discontinued and I cannot repurchase it elsewhere.