David C.

I recently ordered a few drone related items from Maple Leaf Photo (totaling around $500). This was/is my first time ordering from them. I paid via Paypal. One of the items was a package deal containing around 10 or so items/accessories for the DJI Spark. First off, it took around 3 or 4 business days for them to actually ship out the door. Not terrible. But not exactly snappy either. However, the bigger problem began when my order arrived. As it happened, the "package deal" was missing 5 items. So I called their customer support and spoke to a woman who apologized and said they would ship out the missing items immediately. A few days later I became concerned when no shipping notice had come through. So I called customer service at Maple Leaf Photo for the second time. After a lengthy time on hold I spoke with Dwayne who informed me there was no record of my first call and that no additional items were being shipped. So I explained things over again. Dwayne apologized and said they would ship the missing items right away and that I would receive a shipping confirmation forthright (either that day or early the next). 4 days later and still no shipping notice. So I called customer support a THIRD TIME and spoke to "Larsa". She confirmed the conversation with Dwayne but also confirmed nothing had been shipped! So after another long pause (on hold) she returned to say the items had not been in stock prior but that the items were now "in stock" and would be shipped out to me that very day. She also confirmed a shipping notice would be sent out to me immediately. That was first thing yesterday morning. Noon the second day and here I am calling customer service for the FOURTH TIME. I have been on hold for 40 minutes waiting to speak to someone, anyone...

So I have used the time to write this review. So frustrating.

David