Maple Leaf PhotoReviews 56

I ordered a camera lens. They promised delivery within 5-8 days. Now it has been over two weeks, and the item still hasn't arrived. Customer support is unresponsive and has no communication with the store.

They will not reply to your emails asking about a refund. It took 3 months for my refund to be processed. I thought they scammed me because they ghosted me in the communication process. I have never seen such an unprofessional company.

Ordered a pair of headphones that were advertised as brand new but received an item that had either been previously opened or refurbished. The company could not fulfill its refund obligations.

I ordered a D6 this week and choose Maple Leaf Photo based on product availability and price. I received the product today so no issue there. However, I thought something was odd when I noticed that the product box had a slight crease to it. OK but now realize that this is likely a grey market product. Why? Because no legitimate Canadian retailer would A) send an instruction manual in English only and B) have a charging cable that is 330 v as opposed to 120 v which is what we have here in Canada. Now, if I was travelling to Singapore I would be set. Not sure what to do - maybe put aside what I saved for future repair costs as likely will not be warranted by Nikon Canada. Good thing I did not purchase Maple Leaf's Photo's extended warranty. Based on what I'm reading now, it will likely be hard to get them to honour the one year warranty if anything happens.

I ordered a camera with the seller promising it would come on time for my trip but when it didn't, he at least had the decency to cancel my order. Went on my trip & came back to a camera in the mail, sent it back & am still waiting for my $1100 refund a month later. Ben said he'd do it today, but I haven't received it yet. Don't buy from them!

Beware of this "company" I ordered a camera from them and the next morning I decided to take a look at their reviews (learned my lesson to always look before hand) once I looked at the reviews I was accepting my loss. Then I looked at my bank statement and realized it didn't go through. My bank card had got locked and blocked some how. Thank God. I called them this morning to make sure the order was cancelled. Although they did answer very quickly, you can just feel the unprofessionalism the whole "company" has. The man answered the phone saying "hello" didn't even mention the company name, his name, or the department. Ended up cancelling the order for me. Just beware is all I will say. Thankfully my experience didn't end up like everyone else's but I 100% learned my lesson.

I ordered a camera lens on Feb 1. They charged my credit card immediately. They still haven't shipped it 7 days later. I have emailed support and no one responds. I call and no on answers the phone. This company shouldn't even be in business

When I buy my lense,on the facture,did not put the serial number and don't want to do,so no garanti

I bought a new Sigma 18-200 lens which is listed "New in stock" on the website. I received a USED Nikon 18-200 lens instead (which is listed as "open box" (which to most people means "near mint return item") - but lens arrived in a plain non-OEM box and appears obiviously used). Although the return process was smooth (though I had to insist twice that they pay for return shipping) and they did not charge me the "restocking fee" that some other sites would sneak in, I am still not impressed by the misinformation they gave on the item they sent me by mistake.

Avoid at all costs. Seriously. They will charge you immediately. Give you 0 info, say they tried to contact you when they didn't then cancel the order and never get back. Trash company. I trusted them because it's a Québec address, but when I went to Maps / street view it's not even a real business. That's what I get for trying to get a good deal I guess.

Ordered a GoPro 10. Didn't ship it.
Didn't return money to visa, either. This company is not negotiable by BBB. Not answering the bbb claims. Visa insurance is acting on behalf. They said not cooperating to return money. Police report filed.

I was skeptical ordering from this company as I never heard of them. However I was familiar with the address of their Montreal mailing address so I decided to go ahead and give it a try. I Ordered a hard to get Fujifilm camera, as it was on backorder almost everywhere else on the net. While their website noted my item to be in stock, it wasn't, however they offered me the other available colour. Once I got a hold of customer service via Email and sent a few stern emails, they had a live person call me to address my concerns. From then on, I received excellent service. I made a follow up call to their support centre and someone actually answered and addressed my concerns with the delivery times. Overall, I think you can rely on this company to deliver however I wouldn't rely on their website for what's in stock. Their pricing was 100$ less expensive than the competition for the camera I ordered. I was pleased with that. The item received was in mint condition.

I have not had the bad experiences of others but it was not the best either. I ordered 3 cameras and the price was great with fast shipping so all good there. When the sales guy offered to take 25% off batteries, I added one extra for each camera. Unfortunately these were aftermarket batteries and not the original Panasonic batteries I had expected for the price I paid. The discounted amount is the same I would have paid to buy them myself from Amazon so clearly no real discount, just shady sales tactics.

Wow. Stressful experience thinking this was all a scam waiting over 2 weeks that they said they shipped the day I bought it. The item was sold out in all shops so I was desperate and ignored all the red flags Many phone calls because they didn't answer emails. I tried so hard to be nice like I was sweet talking a monkey that stole my cell phone from my backpack once. In the end the Mapleleaf monkey gave me my stuff. Supposed to be a signature to accept package but arrived when I was out of town and sat on my porch all day open due to poor packaging and rough handling. Very surprised 8,000 dollars of gear was all there. I think luck was on my side.

Seems like this shop is fake or a scam. I wanted to order a fuji lens as their price was the best on the market in Montreal. Before ordering I wanted to make sure the shop exists and I called them on business hours. No answers. I drove to their shop that finally looks like a generic warehouse next to the highway, closed again and no answers. Not buying there!

I ordered a camera for an event i needed to do some marketing for. I was told by the salesman that the camera was in stock and would ship that day. 5 days go by still no tracking so i called. I was told the camera had to be sent from another warehouse to there location so it could be shipped to me. I was upset but still needed the camera so i said ok. The salesman told me he would personally look after my order and promptly send me a tracking number when my order shipped. 4 days go by. Still nothing so i called again same story, promises to take care and still nothing. Now im past the date that i needed the camera for and wanted a return so i called and was unable to get through. Finally after several calls finally got through, asked for a refund and was put on hold for long time and no one ever came to phone so i hung up. Not sure what to do. Accept hopefully help keep anyof you reading this from doing buisness with them. If like me your seeing the bad reviews after a purchase good luck. I think this place is a total scam.

I waited a week after ordering my camera and didn't get a tracking number so I called them and they said the camera is out of stock and I have to wait another week before they even ship it. Even then they couldn't give me an exact date so I'm left waiting. Which would have been fine but they didn't tell me it was out of stock. And they didn't offer me anything for my inconvenience. Instead I got attitude from the customer service… They said there's nothing they can do and hung up.

Ordered a lens online and phoned the company to see how long delivery would be as i paid $30.00 for expedited delivery. The person told me he was taking the order over to shipping immediately. 4 days later i get a email with a UPS Tracking number for the item shipping from the USA. Ordered Dec-13-2021 with a 3-5day delivery i paid extra for. Tracking number says delivery not till Dec-29-2021 which is 16 days and no guarantee that will happen. I have now read all the terrible reviews and i expect to receive something in a white box probably broken and not what i paid for. I have contacted Mastercard and they guarantee i will be refunded the full cost on my card if the item ever arrives in bad condition or is not what the web site advertised. Anyone paying cash would never get a refund from these scammers. Maple Leaf Photo is a fraudulent company and should not be able to operate in a Country like Canada.

I purchased a bundle package for my son for his birthday. The site said there was stock so I ordered it. Nothing came after a month, so I called them to find out what happened. The associate said they were out of stock and that they should be getting more in that I should get my order in a week or 2. I waited still nothing I checked site still says they have stock in. So I messaged them to find out what's going on now its been 7 weeks and still nothing my sons birthday has past and nothing. I get an email this morning they cancelled my order and I will be reimbursed 1-5days. Do not deal with these people most likely you won't get what you pay for. Now here's hoping I get my money back they seem to lie about everything else.