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Manscaped

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Canada
1 review
0 helpful votes
Follow Gordon G.
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My wife order from these guys 3 weeks ago. Amazing thing happened. They managed to take her money almost immediately but low and behold no product was shipped and she now cant get into her account. Lesson learned. Just another online scam company.

Date of experience: May 27, 2021
David W. Manscaped Rep
over a year old

Hi Gordon,

We are sorry to hear that you are still waiting on your shipment. Please send me an email directly to Shawn@manscaped.com with any order information you can provide, and I can do some digging.

- MANSCAPED Team

Michigan
1 review
1 helpful vote
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Ni customer service
October 23, 2022

This company just wants your money... have tried to contact customer service 6 times over s 20.00 referred credit keep sending me codes that don't work... clippers ate ok still clipped my balls... don't refer anyone you'll never see the credit

Date of experience: October 23, 2022
Tennessee
1 review
13 helpful votes
Follow James H.
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Purchased product that nicked me the 1st time I used it. Decided product was not worth using. Attempted several times to contact them to no avail. They do not respond to messages left at their 800 # and to no answer letters sent via email. I gave up after sometime until they charged my card again for replacement blades. Again no response to repeated calls and emails. The only resolution was to file a dispute with my credit union. Fortunately they have guaranteed a refund of the charges and further debits from my account without having a new card reissued. I hope others who may be unhappy can do the same. Shame on you and your customer service business model. Poor form! I would certainly give you less stars if it were possible.

Date of experience: February 18, 2020
David W. Manscaped Rep
over a year old

Hi James,

We are sorry to hear that you haven't had the best experience with our Lawn Mower.

Please reach out to support@manscaped.com and we will get this resolved for you.

-MANSCAPED Team

Florida
2 reviews
9 helpful votes
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A week after I ordered can not get shipping information. Emails and questions on the customer support page gets a canned response.
"Due to a recent influx in orders, the shipping process has taken longer than anticipated"
No estimated ship time, tracking information, nothing!
Very sketchy! I would recommend to stay away from this one. I will give it another day or 2 and then report as fraud to my credit card company.

Date of experience: May 2, 2020
David W. Manscaped Rep
over a year old

Hi Jac,

We are so sorry to hear about the frustration that our delayed shipping has caused you. COVID-19 has caused us significant shipping delays.

Please send me a note directly at ceckstrum@manscaped.com and I will work to ensure this gets resolved.

-MANSCAPED Team

Australia
1 review
0 helpful votes
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Scam company
November 28, 2021

I've been trying to cancel my order for the past couple days. I even sent them the support ticket within 10min of purchase which if it had gone through Amazon. Would have already been cancelled.

What a company! Forwarding the case to management and forcing the product shipment to me. After having looked at, So now it's even more of a headache to secure refund.

Avoid this company

Date of experience: November 28, 2021
David W. Manscaped Rep
over a year old

Hi Nicholas,

Our refunds are dispersed immediately; however, it takes around five business days for banks to display this on your account (this varies by bank).

Please reach out to me directly at Shawn@manscaped.com, and I will ensure we did everything correctly on our end.

-MANSCAPED Team

Canada
1 review
3 helpful votes
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Average
August 4, 2020

I really wanted to like this product but after about a couple of months it is an average product. Beware, you can cut yourself so stay away from loose skin. Not much fun. Not a fan of having to purchase replacement blades, doesn't seem right.

Date of experience: August 3, 2020
David W. Manscaped Rep
over a year old

Hi Loui,

I am sorry to hear that you haven't had the best experience with MANSCAPED. We always recommend keeping skin taught when shaving to avoid any nicks or pulls.

Additionally, there is no requirement to purchase additional blades. We have a program that allows you to receive new blades every three month (which we recommend to keep your razor like new).

If you are still having any issues or have any questions, please reach out to us at support@manscaped.com

-MANSCAPED Team

Australia
1 review
0 helpful votes
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Great service
March 3, 2022

There are definitely better shavers on the market for the price, but if you've already got one or you're looking for something tiny and wireless, then it's not bad! Just don't use it in the shower!
I didn't realise I had signed up for the monthly subscription, so they sent me an item and charged me - however I shot them an email asking to cancel and they immediately cancelled the subscription and refunded me. They apologised for the inconvenience and sent me the item for free as a gesture of goodwill.

Date of experience: March 3, 2022
Michigan
1 review
0 helpful votes
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Why do you have a customer service number if it is just a message telling people to go to website? We tried stopping Auto refill online but system would not accept sign in, tried new password but again rejected. I called company only to hear message, contact online? Frustrated we had to cancel credit card to stop automatic charges. Do better! I can't imagine we are the only ones frustrated by this

Date of experience: March 8, 2022
Iowa
1 review
4 helpful votes
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Be careful
October 1, 2019

I like the product but their "replenish" process is shady. They emailed saying they are replenishing my products. I had not signed up. Their comment back was if you don't choose an option they will put you on the 3 month replenish program.
This turned me off. I love their advertising and like their product but I felt taken advantage of.

Date of experience: October 1, 2019
David W. Manscaped Rep
over a year old

Hi Pat,

Thank you for your feedback.

We now have two options on our product pages which allows users to choose an individual product OR the product plus the subscription. I hope this helps.

If you are still having issues, please reach out to our team at support@manscaped.com.

-MANSCAPED Team

Texas
1 review
0 helpful votes
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Updated from 1 star
April 26, 2023

I bought the basic manscaped trimmer 9 months ago, followed all the instructions, and now it'll only operate for about 10 seconds before it shuts itself off. The company only warranties this product for 90 days. 90. Days. Any product that costs near $100 should have at least a one year warranty. If I wanted something that wouldn't last a year I could have just bought the cheap Chinese crap off of Amazon for $25.

02 may 2023; customer service responded to my complaint by sending me a new trimmer, but warranty is still dead and they made sure to comment that I'm only eligible for the one time replacement, so if this one does the same thing, I'm just SOL. It would be a 5 stars if it still wouldn't be cheaper to just buy a Chinese piece of crap from Amazon for literally a 3rd of the cost every 6 months.

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Date of experience: April 26, 2023
Indiana
1 review
0 helpful votes
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Very disappointed
February 11, 2023

I purchased my manscape kit with the lawn mower 3.0 approx 2 years ago. It's stopped holding a charge. I might have used it once a month. When I contacted manscaped support with my order number, I was informed it was out of warranty. I understand items don't last forever but I used it at most 24 times at 10 minutes each time. That's about 4 hours in 2 years. Really, anyone else have this problem? Speak up.

I'm very disappointed with this product

Date of experience: February 11, 2023
California
1 review
1 helpful vote
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I have been using the manscape 2.0 for a while now but today was a bad day to use it. Started shaving and have never knicked myself at all like advertised by the company, but then it happened... I cut myself. Very unexpected and upsetting because this wasn't supposed to happen. Oh yeah, I also had the clipper guard on.

Date of experience: July 15, 2020
David W. Manscaped Rep
over a year old

Hi Joseph,

Thank you for sharing your experience. I tried looking you up on our database, but can not find your contact information. Its very possible that you are using an old blade, which is why we offer a replacement blade plan.

I'd love to chat with you directly and see how we can ensure this doesn't happen again. Please reach out to me directly at ceckstrum@manscaped.com.

-MANSCAPED Team

California
1 review
0 helpful votes
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Clean!
October 7, 2020

This is by far the best for shaving. Would not want to go back to any other razor/clipper. I'm aurprised by how it really doesn't cut you

Date of experience: October 6, 2020
David W. Manscaped Rep
over a year old

So happy that you are enjoying your product, Angel.

-MANSCAPED Team

Australia
1 review
1 helpful vote
Follow Frazer A.
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I used the ball trimmer and was really gentle with it but still got scars on my balls from the ball trimmer. This product is a waste of money and all marketing gimmick. The boxer shorts were good and comfy, the nose trimmer is crap. The ball deodoriser and spray is good. But due to the experience ive had with ball trimmer i wont recommend it to others.

Date of experience: July 18, 2023
Illinois
1 review
0 helpful votes
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If my private area could talk it would being saying Hallelujah. Because it was always getting nicked and cut by previous trimmers. But the lawn mower is awesome no nicks or cuts and leaves a slick clean shave as well. Highly recommend this to any man who wants to stay well groomed.

Date of experience: April 24, 2021
New Mexico
1 review
0 helpful votes
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Smooth as a baby's butt
July 2, 2021

I've shaved a number of times over the year and had terrible results; getting ingrown hairs, nicks and cuts. This shaver system is freaking awesome. I enjoy a nice clean shave and it smells great too.

Date of experience: July 2, 2021
Washington
1 review
0 helpful votes
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High quality boyfriend loved it
January 1, 2022

Purchased the full package for my boyfriend for Christmas. He said the shaver didn't nick him and gave him a clean shave. The creams and spray smell amazing and keep him fresh down there even after a full day of work where he's on his feet all day. The boxers are the softest thing I've ever felt and he said kept him from getting swampy as well as kept his thighs from rubbing together. We also laughed at the newspapers and he's been using them to keep hair off the bathroom sink (finally thank god). The packaging was high quality and the leather bag to keep everything in is definitely worth it. These packages make the perfect easy gift and we can't wait to order more from this company.

Date of experience: December 31, 2021
New York
1 review
1 helpful vote
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Best trimmer yet!
December 28, 2020

I'm happy to say with confidence, this package is by far great for me. I've used a few buzzers before and every one clipped the sack, except the 3.0 not a scratch, pull, poke, or discomfort. I love that I can use it in the shower and no shock worries. The preserver and reviver are a great finisher. I highly recommend this product to anyone looking for a good ball trimmer. And to top it off the Mrs likes the results too.

Date of experience: December 27, 2020
North Carolina
1 review
0 helpful votes
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Finally, a close trim with no nicks or cuts!
January 20, 2021

Best product I've used in years. Razors are too close on tender areas and cause ingrown hairs. Trimmers I've owned have always left my skin agitated by the nicks and cuts. Have tried many that state this is a problem of the past. Very happy to finally have a product that truly delivers!

Date of experience: January 18, 2021
Kansas
1 review
1 helpful vote
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Defoliation of the private parts.
October 9, 2021

This is really a top tool. I sell professional/ commercial hand tools for a living and respect a quality tool. This replaced a Wahl that seemed to be designed for hair on the head trimming and not private place defoliation. I suspect it is the special blades that keep it from grabbing "floppy" skin and leaving blood, pain or that itchy/ burn feeling. Maybe something else in the design makes it good for this job.

Date of experience: October 7, 2021

Overview

Manscaped has a rating of 2.7 stars from 866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Manscaped most frequently mention credit card, phone number and bank account. Manscaped ranks 2nd among Shaving sites.

service
400
value
414
shipping
409
returns
196
quality
407
This company does not typically respond to reviews
+108