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Manscaped

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Georgia
1 review
0 helpful votes
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Product
January 9, 2025

I purchased the doom shaver for my husband he was just not a fan. I have emailed the customer service team for 3 week's since Christmas asking how to start ymy return and the keep sending the same message over like its a autbot. They say 30 days refund garuantee I think they are going to try and screw me and not reply back until after the 30 days. I'm so mad that these companies makes it hard for rhe consumer to trust them.

Date of experience: January 9, 2025
New York
1 review
1 helpful vote
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Terrible product
July 24, 2023

My product died in 7 months. There is a reason their warranty lasts only 90 days. What a terrible waste of money! Steer clear! You are better off with a broken brand that this worthless piece of junk!

Date of experience: July 24, 2023
Missouri
1 review
1 helpful vote
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Beware!
April 12, 2024

Beware! When you purchase this product, without a clear explanation, you will be signed up for a recurring subscription of things you don't need. The amount is taken from your account - between $22 - $35 each time a shipment of blades, lotions, etc., is sent. You must log back in to cancel - if you can figure out how.

Date of experience: April 12, 2024
David W. Manscaped Rep
9 months ago

Hi Jill,

It appears you might have enrolled in our exclusive membership program, the Peak Hygiene Plan. Please be assured that the Peak Hygiene Plan offers flexibility and can be modified at your convenience. If you wish to cancel your PHP, you can follow our step-by-step guide here: https://www.manscaped.com/blogs/news/how-to-cancel-your-manscaped-subscription.

Should you require further assistance or have any questions, please feel free to contact us at: https://www.manscaped.com/pages/contact.

Best,
The MANSCAPED® Team

Canada
1 review
0 helpful votes
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Who in their right mind would hand their money over to these goons? What kind of idea of "manhood" are you trying to perpetuate? This is a joke! Yeah, I want to look like a pre-pubescent child because that's actually what I am, an invalid. And the women I seek? Also lacking. If you're supporting these goons, consider yourself an actual twat... you also probably wished you had one too.

Date of experience: December 8, 2023
Oregon
1 review
1 helpful vote
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Predatory buisness
February 14, 2024

They will sign you up for a subscription without your knowledge/ consent. I didn't even make an account with them so fingers crossed I'll even be able to get a refund. Super disappointed. Don't support sketchy and misleading businesses. Absolutely lost my buisness after going through this and finding out it happens to a lot of people.

Date of experience: February 14, 2024
David W. Manscaped Rep
9 months ago

Hi Chloe,

Apologies for any confusion. It appears you inadvertently signed up for our Peak Hygiene Plan during your purchase. Additionally, if you prefer to cancel your PHP, here is a step-by-step guide on how to do so: https://www.manscaped.com/blogs/news/how-to-cancel-your-manscaped-subscription

If you require further assistance, please don't hesitate to contact us at https://www.manscaped.com/pages/contact.

Best,
The MANSCAPED® Team

Canada
2 reviews
5 helpful votes
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I have purchased 3 products by Manscaped and all 3 kicked the bucket just after the warranty expired. My recent casualty, the Beard Hedger. Shows a full charge and a good, long charge and will not turn on, despite the battery meter showing full. I won't even bother reporting this one to their customer service team, as I was told "tough luck" regarding my previous 2 shavers. Stay away from this company unless you want to buy a new one every year.

Date of experience: January 19, 2024
David W. Manscaped Rep
9 months ago

Hi Sean,

We apologize for the inconvenience you're experiencing with the Beard Hedger.

Please contact us at https://www.manscaped.com/pages/contact, and we'll be more than happy to assist you further.

Best,
The MANSCAPED® Team

Portugal
1 review
1 helpful vote
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I couldn't even buy the products. I always receive two emails saying that the order was canceled due to suspected fraudulent actions. I tried from different PCs, mail accounts, credit cards, etc. to rule out any kind of problem from my side. I tried to buy the products six times! The customer service doesn't even work, they just copy/paste the automatic message, as many times as necessary, referring to try solutions that don't work and encouraging to make the purchase again. Unacceptable and very unprofessional. One client lost, one very bad bad but real and fair review.

Date of experience: August 21, 2023
Massachusetts
1 review
2 helpful votes
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I'm giving it a one because they don't have a zero this product is a waste of money and it's the second one I buy within a year and a half in it broke. I called the company and they don't want to replace it so don't waste your money like I did.

Date of experience: February 7, 2024
David W. Manscaped Rep
9 months ago

Hi Pedro,

We apologize for the inconvenience you're experiencing with your device.

Please contact us at https://www.manscaped.com/pages/contact, and we'll be more than happy to assist you further.

Best,
The MANSCAPED® Team

Texas
1 review
0 helpful votes
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Broken Item
July 19, 2023

I received the beard hedger for my birthday last month. I opened the box and plugged in the trimmer and there was no power. Left it charging overnight and still nothing. I contacted the company via email and after a back and forth they said they could not help me because it was a gift and I had no proof of purchase. Well I will not go back to the person that gave me the gift to tell them their gift did not work. I wasnt asking for a replacement. Only to get this one working. So dont purchase this product as a gift cause if it doesnt work, your loved one will be stuck with a broken item. I even sent a video of the item not charging along with all the paperwork and original box. Very disappointed in this product and company!

Date of experience: July 19, 2023
Florida
1 review
0 helpful votes
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Poor Quality
May 10, 2024

I bought the version 4 model. Only use it 3-4 times and the damn thing will not turn on. When I first received the item and fully charged it, it works. The second time when I try to use it, it will not turn on. I shaked it and tab the shaver against my hand and was able to turn it on. After the third time same issue will not turn on. I repeat the same method shaking it and tab it against my hand. No luck this time. Dead fish in the water. What a freaking waste of money on product that do not last one year!

Date of experience: May 10, 2024
David W. Manscaped Rep
9 months ago

Hi Bryan,

We apologize for the inconvenience you're experiencing with your device.

Please contact us at https://www.manscaped.com/pages/contact, and we'll be more than happy to assist you further.

Best,
The MANSCAPED® Team

Illinois
1 review
0 helpful votes
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If my private area could talk it would being saying Hallelujah. Because it was always getting nicked and cut by previous trimmers. But the lawn mower is awesome no nicks or cuts and leaves a slick clean shave as well. Highly recommend this to any man who wants to stay well groomed.

Date of experience: April 24, 2021
Australia
1 review
0 helpful votes
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Fraudulent company.
March 22, 2021

Incredibly fraudulent company. Sent my package back without even opening it and it has been almost two months and no sign of a refund. They say they have organised it but nothing on my bank account. Don't be fooled by their heavy advertising being shoved in your face - it's all BS. "We suggest contacting your financial institution" - provide evidence that you handled the refund first. Absolute trash.

Date of experience: March 22, 2021
David W. Manscaped Rep
over a year old

Hi TM,

Our refunds are dispersed immediately; however, it takes around five business days for banks to display this on your account (this varies by bank).

Please reach out to me directly at Shawn@manscaped.com, and I will ensure we did everything correctly on our end.

-MANSCAPED Team

Iowa
1 review
0 helpful votes
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Genuine Good Company
March 4, 2022

This company has quality products, and a customer service team that can't be beat. I feel that they genuinely care about their customers. Really great service like theirs seems few and far between these days. I'm so glad I ordered from them.

Date of experience: March 4, 2022
Texas
1 review
1 helpful vote
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Amazing idea. Trash product
October 7, 2023

I used this thing 3 times charged it twice. It has now stop working and will not charge. I took it apart it has water damage so I sudgest you don't get it wet. AT ALL. The motherboard was severely burnt so don't leave it plugged it just in case. I reached out and they said the warranty is up "of course" but they'll give me 20% off on another one. After being let down this bad on somthing I wanted since the original was released I would never buy another product of theirs. I'm so sad because this razor was such a relief the first time I used it after that it wasn't worth a crap. Saddest thing is my wife bought this for me with her hard earned money for me for father's Day. All in all review it was cool to live in the hype for 30 seconds. But I promise getting a cheap offbrand is the better choice because if AND WHEN your manscaped product fails they will not replace it and will want more money

Date of experience: October 7, 2023
North Carolina
1 review
3 helpful votes
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Amazing product
April 14, 2021

I've tried many different clippers in the past to trim my privates but always nicks and cuts occur but after several uses this product genuinely feels different because of their patented ceramic blades that prevents a lot of those nicks. I recommend before using it on the penis shaft that you obtain an erection because that significantly reduces nicks when the penis skin isn't loose. For the balls just go slow and easy and try to flatten the skin out. Easy to charge, use and store.

Date of experience: April 13, 2021
Canada
1 review
0 helpful votes
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Not considerate
January 3, 2024

I want to be upfront first and say that I typically love this company and will still recommend their products. However, when my lawnmower 3.0 just stopped working, I emailed in for tips or a replacement, they said to charge it and it's out of warranty so no replacement will be sent. They did give me a discount code to use for a newer model. I purchased the newer model and waited about 3 weeks for it to come in. While I was waiting the old lawnmower 3.0 (still not working even after troubleshooting) randomly turned on at 2am waking me in a panic. On top of that it WASNT TURNING OFF. I quickly put it on the charging mount and it turned off but after being off the charging mount for 5 mins it happened again! I emailed them again for more troubleshooting and they said to let it drain its battery. I thought that to be an unsafe resolve, and now throwing it out is also unsafe as a wireless hair trimmer could randomly turn on in the garbage can, heating up and cutting into anything near by.

Now as my new lawnmower 5.0 arrive the packaging was done so lazily it gave me the motivation to leave this review. Again, I still like this product even after this, but the lack of consideration to safety and the customers experience is severally lacking. It's disappointing.

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Date of experience: January 3, 2024
David W. Manscaped Rep
9 months ago

Hi Aren,

We are sorry to hear that you weren't entirely satisfied with your recent purchase of The Lawn Mower. Please don't hesitate to contact us at https://www.manscaped.com/pages/contact so we can address your concerns and work towards enhancing your experience with us.

Best,
The MANSCAPED® Team

Pennsylvania
2 reviews
0 helpful votes
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Poor service would be an overstatement
September 11, 2021

**UPDATE** 9/13/2021
I did receive my order on Saturday. It would have been helpful for someone to respond, or even to set the expectation that it was going to be delivered USPS.

I pleased that it has arrived, however, having a lack of communication and customer service is horrible when things do not work, or expectations are unclear.

I will update once I have used the trimmer.

**ORIGINAL** 9/11/2021
I have placed an order, paid, then never received anything regarding the deliver of my device. I have gotten onto their website after a bit of aggravation, resetting passwords with my email, then coming to find that I had not registered. (Yeah, I had a hand in that irritation.) Now the website says my device is delivered. I emailed immediately. I looked for a number. Called. Laughable "service" line which says go to the website. No response. No trimmer. No nothing. I hope the product is ridiculous, because this is the worst service I believe I have ever experienced.

Date of experience: September 11, 2021
Massachusetts
1 review
0 helpful votes
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Failed in 20 months
August 5, 2022

My product died in 20 months with no help from customer service. In addition I was unwittingly charged for replacement blades. I must not have unchecked a box upon purchase. Wholly dissatisfied with both the product and the company.

Date of experience: August 5, 2022
Canada
1 review
10 helpful votes
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Ordered Mar 22 and today is May 9.

Tried to contact them through email and contact form and have always had to follow up before getting a response. Which is a stock, "shipping is taking longer than anticipated...". The last update to tracking number was Mar 25 and it's now May 9. Nothing is taking that long! Good ad campaign but I'm starting to wonder if there is actually a product...

Date of experience: May 9, 2020
David W. Manscaped Rep
over a year old

Hi Scot,

We are so sorry to hear about the frustration that our delayed shipping has caused you. COVID-19 has caused us significant shipping delays.

Please send me a note directly at ceckstrum@manscaped.com and I will work to ensure this gets resolved.

-MANSCAPED Team

Washington
1 review
0 helpful votes
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I'd recommend Manscaped products to just about anyone has masculine hygiene requirements. I get complemented on the scent of these products more than I have using any other brand. Now if only they had an armpit deodorant then the set would be complete!

Date of experience: July 9, 2021

Overview

Manscaped has a rating of 2.7 stars from 866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Manscaped most frequently mention credit card, phone number and bank account. Manscaped ranks 2nd among Shaving sites.

service
400
value
414
shipping
409
returns
196
quality
407
This company does not typically respond to reviews
+108