MandM Direct

When I received a pair of shoes which were too big I returned them and had a confirmation email saying they had been received plus a further email saying I would be refunded within 7 working days this is now 3 weeks ago and despite sending 3 emails to customer service I have not still received a response.

Ordered Levi's, arrived and quality fairly good, except when you compare to genuine product, clearly knock offs, wouldn't use this site ever again, claim to be the genuine products but they are not

Only recently found this site, already purchased several items including t shirts, boots and tracksuit bottoms. All good quality, arrived quickly and competitively priced. Now my go to shop...

I was due a delivery last week. When I got home from work there was a not in my letterbox to say that the parcel had been left behind the bin.

I emailed CS immediately sending them the note. After several emails back and forth and an 'investigation' with the couriers (who admitted they had left the parcel outside) I was supposed to be sent a letter of denial within 24 hours. That was 2 days ago. It's now Sunday so I will imagine it will be next week at this stage.

This is getting to be an absolute joke now. I have spent thousands on your website over the years and never had an issue but this has put me off purchasing again.

A few weeks before Christmas and I'm down over €100 and nothing to show for it! My purchase was from you and not DPD. You hired them to deliver the goods so your issue is with them.

I should have been issued with a refund as soon as you got the delivery note that was left in my letter box stating that the driver left it behind a bin (on a public road!) I'm fuming.

Never received refund for items I returned. I raised with their customer service centre, but got blunt reply with no help whatsoever. Totally annoying experience. Stay away!

I have ordered from m and m numerous times now
Never a problem returns are simple and they are very quick to refund
Taking advantage of the 9.99 all year delivery is a no brainer for me

I brought lots of shoes from m and m direct.i am always happy there product.return is very easy.helpfull customer service.

I ordered 2 jackets and they are both fake, you can see by the labels and the quality off them don't use as $#*! items, you can see there not genuine, and the rip in hood that I fixed myself

Orderd 2 items they cancelled 1 and refunded me and sent the other nearly a week later look at the state of it

Was looking around for some New Balance trainers at a decent price, found some from MandMdirect saying they were half price, when I received them (which was quite quickly) and they look bad compared to other NB shoes I've seen people wearing. I bought them for work and I don't expect they'll last a week, they already look like they're about to fall apart, I would advise not to buy from them, imagine everything is a knockoff!

Ordered a pair of New Balance 680v. What was delivered was a French Connection Polo shirt. I contacted MandM and they asked I return the item. They provided me with a Hermes discount code so I didn't incur expense. I found the code had already been used, so I wrote to them, telling them to supply me with my order as contracted or I'd buy a pair from elsewhere and charge them the difference and any costs incured. They refunded me fully and the cost of postage, but told me that the trainers were now out of stock. They offered 3 month free delivery as recompense and asked that I return the polo shirt with a label they'll send. Why would I buy another item from them with this level of service. So what's the point of offering 3 month free delivery. As for the polo shirt, it'll be returned when it's safe to do so... So, I returned the polo shirt as asked via Hermes and thought that was that, but no. M&M began to email me, claiming the item hadn't been returned, asking for the Hermes code/number, which I had unfortunately misplaced. The emails continued, to the point of harassment. So be warned, their prices appear great and are tempting, but if it goes wrong, know your rights and photographs everything.

Didn't send my shirt refused to refund scammers
Emailed many times but they were useless bunch of unless twats

So, this evening I get an email from these folks for the following address:
MichaelG kelly
137 Ross Road
Belfast
BT12 4JR
United Kingdom

Problem is I didn't order it, nor is the above even close to to my Florida US address and we don't need cold weather coats. So far I do not see anything on my bank about this.