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MalwarebytesReviews 122

2.1
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Malwarebytes Reviews Summary

Malwarebytes has a rating of 2.1 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Malwarebytes most frequently mention credit card, customer support and many years. Malwarebytes ranks 142nd among Antivirus Software sites.

service
22
value
21
shipping
5
returns
10
quality
19
Tennessee
1 review
6 helpful votes
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Malwarebytes
April 9, 2016

I have use this program for many years and does a great job. I have installed it on other peoples PC to get rid of virus,... This program work, when others did not. I had the premium version, but let it run out. Thinking of buying it again. I have the free version and it does a good job.

Date of experience: April 9, 2016
Texas
1 review
5 helpful votes
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If this company can rewrite the software for an update, why can't they write the program to remove the old software at the same time? You can't download the new unless you remove the old. When you remove the old how do you get to the site to upload the new/? It sucks!

Date of experience: March 22, 2016
Colorado
1 review
7 helpful votes
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Malwarebytes saved the day today! Yesterday I had to make a service call to my daughter's store computer to remove Windows 10 (and put it back to Windows 8) which was suddenly installed, because settings were to automatic download and install and than I also run a full scan of Microsoft Defender, it found one Pup and removed it but today when restarting it, a blue screen scared them at the store, so I had to make another visit. The scary display showed to call Microsoft and not try to restart the system because there was the option that it wouldn't load but it also mentioned that this problem is caused by a virus! I managed to download a new version of Malwarebytes which found a lot of more Pups (a quick scan with Defender before didn't show any) and after cleaning them all and I dared to restart it, it loaded without problems!

I always loved to use Malwarebytes and did it today even more! It saved many other computers for me in the past from deleting all data from a hard drive which some professionals recommended!

Date of experience: March 11, 2016
Kentucky
1 review
4 helpful votes
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Works
March 6, 2016

I have used the free version dozens of times to fix coworkers and friends computers. In fact periodically, I download the free version for my own computers on occasion to check my pcs.
Wonderful product.

Date of experience: March 6, 2016
Minnesota
1 review
12 helpful votes
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I downloaded the free version and immediately ran it. It identified several POPs and removed them. So far no problem. Today I got a message saying that my free version expired tomorrow, and I would need to purchase the upgrade. I was undecided but thought I'd run the scan again in case I didn't purchase the upgrade. Before I could even run the scan, the program gave me a message that I had a malware file in the PaintShop Pro program that I have been using for years. Malwarebytes did not even give me the choice of whether to remove the identified file; the file was simply deleted, and I had to reinstall PaintShop Pro to get it to run again. For a freeware program to cause a problem like this is no way to sell an upgrade!

Date of experience: October 4, 2015
Oklahoma
1 review
21 helpful votes
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SCAMMERS
September 26, 2015

Scam... I had on my pc and laptop for about a week and program stopped working, I called support on the phone he wanted to look into pc so I let him, when done he said I had issues and he could fix it right now, for a redicules amount of money, I refused he kept trying to talk me into it I literally had to boot him off my pc and he kept trying to invite back in, now today I get a charge from PayPal where they charged me another yr. It will be the last time because I called PayPal and they will be refused next yr. Can not find anywhere to contact them and try to get my money back... can you say SCAMMERS?

Date of experience: September 26, 2015
California
2 reviews
14 helpful votes
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I was promised a refund. Never got it... stopped working 6 months into the year I paid.
Good luck all you 5 stars people! (I gave 5 stars so I wouldn't be at the bottom to warn you)!

Date of experience: September 21, 2015
Massachusetts
1 review
10 helpful votes
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Deleted its own executable
September 13, 2015

I bought and paid for Malwarebytes and ran it. It cleaned the computer apparently including its own executable, which couldn't be found in any folder, directory, or registry search after running. So I'm a sucker. The company wanted to fix the problem but I had spent over half a day fussing it and I was very done with it. Moving on...

Date of experience: September 13, 2015
Washington
1 review
9 helpful votes
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NOT MICROSOFT PARTENER
September 13, 2015

I received another call from the same phone # that sold me the virus program! I recognized it on my "ID" and have it blocked. But I have found there maybe scammers using their wedsites claiming to be Malwarebytes! "DO NOT" respond to "ANY" phone calls saying your computer is bad! I have filed an FCC complain about this scam!

Date of experience: September 13, 2015
Pennsylvania
3 reviews
21 helpful votes
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Horrible!
September 5, 2015

I purchased the Malwarebytes Lifetime edition couple of years ago, Malwarbytes deactivated the license and when I started asking questions and emailing them they are denying the existence of the key and the purchase at once. Now that I cant even locate the receipt for the purchase they even deactivated the already "activated" malware bytes on my computer.
Scammers!

Date of experience: September 5, 2015
Georgia
1 review
10 helpful votes
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I experienced problems and eventually they got more serious. Malwarebytes tech requested access to my PC and said I needed help from a specialist and transferred me to a person with a strong mid eastern accent who claimed he was in Canada. He screened my PC and told me I had a baaad virus and he could fix it for $100. I bid adieu and noticed I now had a missing MSVPC100. Dll; it could only have happened when he downloaded his virus checker "clean my pc." This is just about impossible to fix. These folks are unscrupulous, do not load even the free trial in your pc. I tried to rate it a quarter star and the system would not let me, thus a star.

Date of experience: August 16, 2015
Virginia
1 review
13 helpful votes
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Downloaded the free personal version of Malwarebytes Anti-Malware. Whenever I tried to log-in to my email or other accounts, it would pop up with the offer to remember my passwords. I thought I had made the settings so it wouldn't do that, I just wanted something that would detect malware. Then, it went ahead and would auto-enter my user-names anyway. This is not only highly annoying, it's damn invasive. Also, couldn't see how this program was catching any malware. So I deleted the free account, deleted the program from my system. That should be the end of it, right? Didn't go down that way. Now, I still get the Blur icon showing up on my sign-ins, with prompts asking if I want Blur to save this sign-in. So the program is not completely removed from my system, even though I had made a thorough search for an "uninstall" command, and did everything necessary to get it off my system. Now I have to manually remove the leftover bits of this thing. This program is junk, it's garbage. I like dealing with products and companies that a)Do what they say they're going to do b) Respect my privacy and c)They go away when I want them to. I company like that is far more likely to gain my business. Are your listening, Blur?

Date of experience: August 11, 2015
Texas
1 review
11 helpful votes
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Yes, I made a mistake. Because of a foul up I paid for my lifetime service twice. I have been promised, over and over, a refund of most of the amount. For some reason they are withholding $50. I am promised a call back in 5 minutes then hear nothing at all. I have been promised a refund "with in 5 to 7 workdays at least 5 times. Still nothing. Beware of Malwarebytes - they are dishonest. WKW

Date of experience: August 3, 2015
California
1 review
5 helpful votes
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Malwarebytes found things that Avast and Avag could not remove. My computer is working like it should now.
Thanks
TJirvingtx

Date of experience: June 21, 2015
Massachusetts
1 review
16 helpful votes
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Corrupt signature, constant lies, insulting emails and falsely claimed that RegCure Pro is "MALWARE". All of this is documented in multiple emails from Malwarebytes Mr. William Rowland. He even insulted my mother who has nothing to do with this disgusting personal attack. I will supply copies of these emails to RegCure Pro to anyone who wants to see them in or out of court.

Date of experience: November 21, 2014
California
1 review
8 helpful votes
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If you can get it installed and updated it works. If there are any issues at installation their support is the worst in the industry, even if you purchase the paid version!

Date of experience: September 8, 2014
GB
1 review
4 helpful votes
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I downloaded the latest free version 2 with no trouble. It required a re-boot and did a scan when re-booted. I have been using this program along with my paid for program for years and it is very reliable. I use the add-on Chameleon for this to work safely without being hacked it must be put into the same folder as Malwarebytes. I dont have any trouble with it or other protection programs as apart from my paid one none are run in real time but only on demand. Its the one hackers fear as a high tech. Hacker tried to disable it but couldnt so caused my PC to switch off. I wouldnt be without it.

Date of experience: July 17, 2014
Arizona
1 review
13 helpful votes
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I've looked at the other reviews on this page, and it would seem none f those people have gotten the latest download from "Melwarebytes" and I'm referring to this year 2014 not 2013. I've tried to load it 6 times so far on my brand new HP Envy computer and all I get is a drop down window that says the program is not responding, and windows will try and resolve the issue, which of course it never does. In my opinion, save your money and your time don't be fooled in to buying this piece of crap, cause the latest version may well not ever work on your computer. I complained to the company about why did they issue an up dte to my existing program without checking it out first, all they did was send me all kinds of links to go to to try and resolve the issue of it not working, I can see they don't even know! Had a tech from their company, took control of the computer from India, in an attempt to fix it, wason my computer 2.5 hours, never was able to make the program run/work, and this is where this company comes from no less, give me a break! He only ended up installing the older version I had on there a year prior and that too finally too bite the dust, weel you have been fore warned.!

Date of experience: July 12, 2014
California
26 reviews
81 helpful votes
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Excellent free Anti-Virus Software! Malwarebytes.org and Avast.com are about the best free anti-virus softwares you can get would highly recomend both!

Date of experience: December 13, 2013
Ohio
7 reviews
22 helpful votes
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It is the best anti-malware i had ever used. It is useful for checking a downloaded file before opening, and it works well; i recommend it to anyone that is needing an anti-malware program.

Date of experience: December 10, 2013