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Mainely Urns Reviews Summary
Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.
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The customer service representative was very helpful and we received our order in a timely manner.
In my time of loss, they came through. Quality, customization, speed and service.
I was assisted by Kevin. He was most most helpful, empathetic, and patient with my many questions. It took us awhile to get to the ordering process because of the back and forth with Arlington, but in the end we were able to settle on just the right thing. The box itself is very lovely, spacious. We chose the Large. Its good for much more room for an adult male. The art work, the color selection of both name plate AND the font were SO PERFECT! My mother and I cried when we received it. I can't thank you all enough and im very proud of our selection, the art work, the color selections. How bold thr art came out on the wood. It was so vivid, and how quickly we received it. The whole process was well organized and efficient. Thank you so so much again. Danielle Dubé
We received the urn promptly and it is of very good quality.
I looked long and hard for a base for my wife's urn. Here I found what I was looking for.
Had lovely urn done for a dog. It looks amazing. Mainely Urns communicated well. Shipped fast and with care.
It's my first experience with the company, and I would order more from them in the future!
My overall experience with Mainely Urns is quite comforting. The staff was so pleasant and understanding. I've had time to adjust to the passing of my sister, so my emotions were at bay but still I wanted to make sure I did everything right. The process of ordering, getting the proof and even getting the discount after I forgot to include it with the order went all so well. Thank you. I plan to get that same urn when I pass, as I will be buried right next to her.
This company is great at communication and overall customer satisfaction. Great company to work with.
This company is so easy to work with. Communication was excellent.
This bracelet is very high quality and a way to remember my Dad as I wear it everyday. Purchased 5 of these... one for each of my siblings and one for myself.We all love this bracelet!
I hate that I had to order one but my daughter is in a beautiful urn
The process was fine unfortunately the urn was too small and the cost didn't justify ordering again.
Pleased with the products I ordered and the excellent customer service. I would highly recommend.
The Plaque is so beautiful!
Exactly what I had in mind. Such good quality for a great price. The entire process went very smooth. The communication was awesome. My questions were answered in a very timely manner. I felt like they truly cared about the product I purchased. I would highly recommend Mainely Urns.
Happy to order more when the time comes. To The website was easy to use and helpful. The product designs were varried.
I appreciated the attention to detail and professionalism. Also, the proof email sent prior to making the engraved tag was definitely appreciated. Thank you for helping us add the final touch to our sweet Charlie's urn.
Communication with customer service is fast, easy and courteous.
This was my second order from MU and I will never go anywhere else. Amazing quality. Wonderful customer service. Fast delivery. Just amazing!
Great communication.Excellent customer service I would definitely use this company again.
From the business
Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.
The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members