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Mainely Urns Reviews Summary
Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.
This summary is generated by AI, based on text from customer reviews
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Able to track package journey through 3 carriers, came from Canada to NY several days after estimated date of delivery. Products are great just shipping was frustrating to track with standard shipping
Wonderful to do business with, will continue to do so.
Could not ask for better customer service, I will definitely continue the relationship with them.
This process was very easy and it came out absolutely amazing.
The Urn came out beautiful and we felt it really reflected the things my mother loved. Picture quality was great and engraving was high quality. Customer service was kind and very helpful during a difficult time.
A minor nitpick i have is that there's a tiny chip in the wood finish on the right side of the urn that is about the size of a grain of rice, kinda disappointing for how much this cost, but I don't want to go through the trouble of returning it when it took so long to get here.
My experience with ordering my father's urn was "World Class." The team at Mainely Urn's was professional, timely, and supportive throughout the ordering and delivery process. The quality of the urn is first class and my family is thrilled with the product. We are grateful to have had an incredible experience with this team. We are grateful to have had an incredible experience with this team during a devestating time for our family.
I recommend this company to anyone who likes super customer service and quality!
Exactly what we needed, and it was cost effective. Thanks so much.
I was very happy with the product, the quality and shipping process
I received my urn on time and not damaged. And when I needed help with my order I was able to call and received the help I needed. Very professional and friendly! Great company!
Easy ordering & beautiful workmanship. Very professional
We recently lost our 13 yr old, retired Military Working dog. He served 11 years in the Army, 3 tours to Afghanistan and saved an unimaginable number of lives. We are absolutely devastated he is gone but this urn for him turned out so beautiful. Thank you from the bottom of my heart.
Prompt reply and responsiveness. Attention to detail. Showed compassion and concern.
I inquired about a coupon that offered free shipping on new orders, but I did not qualify since my order did not meet the threshold set for the dollar amount. I was given the free shipping despite the fact that my order did not qualify. It was a very kind gesture from this company and beautiful customization on the product itself!
Our loved ones died unexpectedly. We wanted something special for his ashes. The urn with the US Navy crest was perfect for our retired, 30-year veteran, was perfect.
Would recommend to others. Great service with staff. Easy to order.
This was a lovely tribute to our passed pet, Lucy and a surprise for my parents which they appreciated.
During this most difficult time their employees were compassionate and caring. They made this easy for me to order. The quality of the urn is exceptional. The shipping was fast and the item was well protected during shipping.
Tremendous selection, easy to order. Not just urns for people but pets also.
Simple on line to order and personalize. Proof supplied to verify order before initializing or to edit. Just what we wanted and it looks beautiful and heavy. Packaging was done to protect the urn...well done!
From the business
Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.
The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members