Best Price Caskets

I wrote this on Google and I plan to rewrite it wherever I can. I reached out to inquire about casket pricing for a family friend, and the person who picked up, possibly Terry as mentioned in previous reviews, was incredibly unpleasant and rude. It's mind-boggling how someone with such a terrible attitude can work in an industry meant for helping those who have lost loved ones. The lack of compassion was evident throughout the conversation. I plan to escalate this further, and I encourage anyone facing similar issues to do the same. The one-star rating for this store is entirely justified. My advice: steer clear of this place. Their treatment of potential customers is reason enough for them to either shape up or shut down.

Please be aware this company is a scam on top of being very, very unprofessional! This is the last company you want to deal with while trying to make arrangements for your loved one. The owner Terry was very unprofessional and tried to scam me by charging my card twice and did not want to issue me a refund. I had to call my bank and file a formal dispute. There are so many better company to choose from. You've been warned!

I called to inquire about the costs to ship a casket to California. Individual on the phone asked a few questions, put me on hold. Then told me that the funeral home that we arrange with does not allow for outside caskets. Then rudely hung-up. Didn't allow me to speak or explain what the funeral home had let us do. We had already spoke to the funeral home and they let us know that we could purchase our own casket from anywhere as long as it was in their facility 48 prior to services. No explanation why, but just hung up. Tip for the owners: People are going through an extreme already emotional time. A little bit of common courtesy and customer service go a long way. Show a bit of compassion. Tip for possible buyer: When customer service stinks, the quality of the product follows suit. Please pay the extra elsewhere and avoid disappointment on already a difficult time. Their customer service speaks volumes of their business.

Called to purchase a child's casket only to be told I didn't know anything about the size of casket I was looking to purchase. The more I questioned the measurements the more Terry became extremely rude, arrogant and extremely unprofessional. He persisted to verbally abuse me and I was in shock at his behavior. I think the man is drunk and obviously needs serious help. I'd hate to be the girl working alongside this awful man. I'd never recommend Best price caskets or Direct Caskets (same company).
Someone needs to close that business down since he's obviously a total scam.

We spoke to a representative at Best Price caskets. He was the rudest customer service person I've ever spoke to. He literally called me stupid and asked me how I could so slow. Their prices aren't the lowest as they say. Infact after delivery they were more than buying from Titan directly. Don't give this jerk your business. He's the last person you'll want to speak to while grieving. What an ugly individual.

We spoke with Terry at Best Price Casket while trying to order the Mother's casket. Instead of answering our questions regarding the casket and a different head panel Terry was very very rude. We really wanted the different head panel so we tried to continue with the purchase. However, Terry continued to be very rude. He would not tell us exactly what date the casket would ship out. Even though he claimed to have several of that model casket in stock. Our mortuary had room for the casket to accept delivery anytime. When my husband addressed Terry's rude behavior he was told I have 15 other calls. Then Terry called my husband stupid. At that point we did not order from them. The exact same casket is at several other online locations. The other companies will price match. Do NOT order from Best Price Caskets. Since their customer service is extremely bad we assume their caskets are equally bad.

I was trying to purchase an urn online for my moms remains. I entered all my information and was unable to complete my purchase because of a glitch regarding shipping on their website. So I called the 800 number. The person who answered the phone was so rude. Began asking all the questions I had filled in online. Then he wanted info regarding my moms name and such I asked him why? He said, "Its necessary if you want a coffin delivered to funeral home". When I told him I wasn't interested in purchasing a casket, he replied, "then why are you wasting my time?" Wow.

Terry or whatever his name is is the worst individual that you can deal with while grieving. I can not believe that someone will be so rude, arrogant, obnoxious and messy just because you are asking a question a casket which one has never bought before. Please stay away from this man and this company. They are really HORRIBLE people. He screams and talks over people... The RUDEST PERSON ALIVE. Run as fast as you can. We went somewhere else and purchased a casket for my dad for even a cheaper price and very friendlier, polite and stress free customer service.

I ordered a casket for my recently deceased 26-month-old grandson. The casket was supposed to be delivered on Oct 5th prior to the funeral on Monday the 12th. The owner Terry Zimmer assured me that it would be here. The Funeral home called today Oct 7th to find out where the casket was. I contacted BMX exports aka Best Price caskets to find out what the hold up was. After 2 hours of the runaround, I was informed that they didn't ship it and were out of stock. No one contacted me, my card was charged for $1100 and we have no casket for the funeral. My children who just lost their son now have to choose a stock steel casket to bury their child. Terry Zimmer told me I was stupid several times asked me if I was going to cry now. He is an evil man with no consideration for human loss or grief. Please do not order anything from this company or any of its subsidiaries.

Stay away from them! Rude, unprofessional, overpriced!
Thank God I have found a better place to buy a casket for my dad. After I called a few casket companies, I found https://trustedcaskets.com, they have exactly the same casket but are much more cheapie. The casket from Trusted Caskets arrived at my funeral home on time with no issues. Be aware of unprofessional companies.

Worst customer service I ever received. The guy we spoke to became very rude to us. We just asked a simple question of what type of caskets does his company uses. He became vey belligerent. So belligerent, we told we him that we didn't need his service. We hung up. This guy had the nerves to call back. My niece picked up the phone and told him that we didnt his service. He called my niece stupid. My family heard this along with the funeral director! I cant believe this guy conducts business like this. I was so irate, I would love to see this guy face to face! This is a guy that hides behind the telephone and is probably a keyboard warrior! This company should not be in business!

Senior home needed information, I called for the 160 tenants here. Have NEVER experienced such toxic attitudes. First ladies sounded like teenagers
Especially in their third-degree response. Then guy came on phone, without any hesitancy, started almost yelling. I had called *******061. I told him that did not intend to deal with such an un-professional firm. Joker called me back from *******699... DEMANDING Why I would not talk to him. He cursed and yelling again. Would never do business here. Might get a casket with holes drilled in it. I owned 3 good companies and only reason anyone would act so poorly is either trying to ruin company as a mole or using drugs, in my opinion.

My Mom was on hospice for 8 months. We started planning her funeral about 1 month before she died in Sept. 2017. We found a great 18 gauge steel casket with free shipping to Hurst, Tx. The funeral director said it was good quality and was surprised because online caskets are often misrepresented. No surprises and delivery was just as promised. Salesman was not super sympathetic but that's not what I was interested in. I would recommend this company to anyone, they saved us over $3000. Now my Dad is on hospice and I will start looking for his casket today, to be purchased from Best Price Caskets. Thank you so much for making this process so much easier!

Very rude salesman on first call, asked if I was going to purchase a casket or not? Called again when need arose and spoke with someone a bit more friendly and understanding. Asked where caskets were made, she said U.S. Ordered a solid cherry casket, loss gloss, specific hardware. At funeral home when unpacked it was not what I ordered. Cherry, very high gloss, different hardware. Tag on end said "Made in China" They never called to tell me the model I ordered was not in stock. Very poor customer service or compassion, it felt like dealing with a used car salesman. Take your business elsewhere unless you enjoy rudeness and not receiving what you ordered.

My family used this service and it saved us thousands of dollars! The staff and service were right on point and helped us actually deal with the funeral home who... by the way wanted to charge us $3500 for the same casket we bought through best price for 1500. 00 (this was including air shipping and courier delivery to the funeral home). Hundreds of people now know that you can purchase a beautiful casket from this company and it's about time the funeral home has some competition. I tell everyone about them now.

I recently purchased a casket online for my father. While I agree with many of the review posted about the lack of empathy from Terry and the customer service department, if you can get past that--the casket was delivered on time and at a more affordable price.

This company is a business, sadly it is a business where you are dealing with emotional clients, so you would expect and hope for more compassion. Which you are not going to get--its all business. So, if you can handle this as a business transaction and leave emotion to the side, you will be just fine.

Would I purchase from here again? YES.

On the day of delivery I was asked by the funeral home to contact them to make sure delivery would be on time. Salesperson was very rude and complained a little about me calling. When I arrived at the funeral home for my mothers viewing, she was in the wrong casket. Days after funeral I contacted them, not to ask for anything only to let them know, Same salesperson was rude again and didn't even offer an apology. He said they would go check make sure they were marked properly for future orders. How sad?