I wrote this on Google and I plan to rewrite it wherever I can. I reached out to inquire about casket pricing for a family friend, and the person who picked up, possibly Terry as mentioned in previous reviews, was incredibly unpleasant and rude. It's mind-boggling how someone with such a terrible attitude can work in an industry meant for helping those who have lost loved ones. The lack of compassion was evident throughout the conversation. I plan to escalate this further, and I encourage anyone facing similar issues to do the same. The one-star rating for this store is entirely justified. My advice: steer clear of this place. Their treatment of potential customers is reason enough for them to either shape up or shut down.