I was trying to purchase an urn online for my moms remains. I entered all my information and was unable to complete my purchase because of a glitch regarding shipping on their website. So I called the 800 number. The person who answered the phone was so rude. Began asking all the questions I had filled in online. Then he wanted info regarding my moms name and such I asked him why? He said, "Its necessary if you want a coffin delivered to funeral home". When I told him I wasn't interested in purchasing a casket, he replied, "then why are you wasting my time?" Wow.