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Mainely UrnsReviews 427

4.5

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Mainely Urns Reviews Summary

Mainely Urns has garnered a positive reputation for its high-quality products and exceptional customer service, particularly noted for its prompt communication and attention to detail during emotionally challenging times. Customers frequently express satisfaction with the personalized service and the timely delivery of items. However, some concerns have been raised regarding specific requests not being fulfilled, such as engraving details. Overall, the company's compassionate approach and commitment to customer care stand out, making it a preferred choice for memorial products despite occasional service inconsistencies.

This summary is generated by AI, based on text from customer reviews

service
10
value
10
shipping
10
returns
3
quality
573

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433 reviews

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Florida
1 review
0 helpful votes
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Thank you
August 24, 2022

At this difficult time you answered my questions and allowed me to edit my choices. The urn is exactly what I wanted, brings tears to my eyes & describes my lost love. Thank you so much.

Date of experience: August 24, 2022
Michigan
1 review
0 helpful votes
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Timely Manner
August 24, 2022

The site was very put together and when I ordered the item it was sent in a timely manner.

Date of experience: August 24, 2022
New York
1 review
0 helpful votes
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Name plate
September 21, 2022

This was my 3rd order for a name plate for my kitties that I've lost. I have nothing but good things to say. Good quality, great customer service, timely shipping. Great company!

Date of experience: August 22, 2022
Vermont
1 review
0 helpful votes
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Helpful and Responsive
August 20, 2022

First, let me say that Mainely Urns has the largest variety of urns and keepsakes. Second, the staff at Mainely Urns was on top of every aspect of the process. The keepsake urns arrived promptly without issue. The larger urn was a special order and was damaged in shipping, but Mainely Urns had already handled it before I even knew this happened. They were prompt with responses and requests. Every business should run this well! Thank you, Mainely Urns, for a very positive experience during a difficult period.

Date of experience: August 20, 2022
California
1 review
0 helpful votes
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Amazing & Fast Service
August 18, 2022

With the situation at hand this was an overall GREAT experience given the circumstances. They had great customer service and really did everything to meet my needs all the way down to the military discount. I recommend them too anybody in a need for this type of service. My moms ur was AMAZINGLY beautiful and was shipped and delivered on time as promised. Thank you!

Date of experience: August 18, 2022
New Mexico
1 review
0 helpful votes
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Natural Granite Cremation Urn
August 17, 2022

Staff was very helpful answering all my questions and was able to ship my order in a short timeframe
Their products exceeded expectations. Thank you

Date of experience: August 17, 2022
Virginia
1 review
0 helpful votes
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Having to euthanize one of our beloved pets, we wanted to place his ashes in a velvet bag. Mainely Urns had the right size and color to meet our needs, Shipped promptly after the order, and communicated well along the process. Very pleased.

Date of experience: August 13, 2022
Michigan
1 review
0 helpful votes
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Perfect!
August 4, 2022

The urn I purchased is just right. Although bigger than I expected, I am happy because I was able to put my dogs collar and leash in with his ashes. I am very thankful and happy Great quality and packing quick shipping!

Date of experience: August 4, 2022
Minnesota
2 reviews
0 helpful votes
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A little disappointed
July 29, 2022

I'm very satisfied with the urn other than it's smaller than I had anticipated. I went on weight of my dog & he was under 50lbs, the urn I ordered was suppose to accommodate up to 75lbs, in order to fit we had to take the ashes out of the sack. It worked but I was disappointed that I had to remove the ashes from the sack.

Date of experience: July 29, 2022
Illinois
1 review
0 helpful votes
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Absolutely perfect.
July 29, 2022

This urn is the perfect tribute and final resting place for my dog, Reign, who we often call Reignbow. It's even more lovely in person than in the online photos.

Date of experience: July 29, 2022
Massachusetts
1 review
0 helpful votes
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Excellent Service
July 29, 2022

Customer Service at it's best. Thank you for the friendly, professional service.

Date of experience: July 29, 2022
Tennessee
2 reviews
0 helpful votes
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Perfect urn
July 28, 2022

Perfect size urn for my little morkie. Cute, well made, durable, pretty shade of blue.

Date of experience: July 28, 2022
Hawaii
1 review
0 helpful votes
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Urn pendant
July 27, 2022

Very quick service and completely satisfied with the product. Would order from this company again.

Date of experience: July 27, 2022
District of Columbia
1 review
0 helpful votes
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... they went w-a-a-a-y above and beyond in helping me get the wind chimes custom engraving just so. Thank you all for your patience and pursuit of perfection in producing such fine quality work!

Date of experience: July 25, 2022
New York
1 review
0 helpful votes
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Very pleased
July 25, 2022

I was more than pleased with my experience. Not only were the urns I bought beautiful, the customer service I received was awesome. Kevin and Cassie both were compassionate and caring. Thank you both.

Date of experience: July 25, 2022
New York
1 review
0 helpful votes
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Beautiful
July 24, 2022

Such a beautiful urn to be the final resting place for our precious boy. We have purchased one for each of our deceased fur babies and I will continue to for as long as we have pets.

Date of experience: July 24, 2022
Illinois
2 reviews
3 helpful votes
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I am very satisfied with the service of Mainely Urns. It was easy to purchase, and the travel urn was reasonably priced (we are on a budget, as I had been traveling from the West Coast to the Midwest every other month to help care for my dying father since fall of 2021). The only easy thing about this whole experience was working with Mainely Urns so I could get a TSA approved travel urn to bring my father's remains home (the USPS has also been very helpful. Kudos to them-I ended up mailing my father's remains to avoid any flight issues). The urn came very quickly, before we received Dad's remains. It was packaged well, came quickly, and I was pleasantly surprised to see they had US made urns that used recycled plastic. Dad loved nature and many of my fondest memories are with him out in the woods. Having the option to purchase something that is in some way reducing harm to our environment means a lot to honor his memory and the places he loved. If I could give a 10 star review, I would. No hick ups, no issues, less stress for us during this already stressful time for my family and myself. I would recommend them to others.

Also, there was a hand signed card in the box. It doesn't seem like much, but I like little reminders of the human element. I hope my small purchase did something to promote the business.

Date of experience: July 24, 2022
Massachusetts
1 review
0 helpful votes
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Bronze Urn
July 21, 2022

Despite the pandemic related delays that went on for months, the service from Mainely Urns was consistently professional and sympathetic. The product was just as advertised; I'm very pleased.

Date of experience: July 21, 2022
Michigan
1 review
0 helpful votes
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Very Good Experience
July 20, 2022

The urn I ordered was high quality and exactly as described. The finish and color was beautiful. Ordering was clear and easy. The urn was packaged very well and it was delivered quickly. I am very pleased with my experience ordering from Mainly Urns.

Date of experience: July 20, 2022
Minnesota
1 review
0 helpful votes
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Very pleased!
July 19, 2022

Beautiful urn - quick delivery - very pleased with entire purchase

Date of experience: July 19, 2022

From the business

Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.

The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.