Mainely UrnsReviews 427

When I decided to go with a full "Fire Department" style urn, I wanted it to be just as special as the canine as it was representing. Chief and I opened it today and we were so pleased by the beautiful job. I love that this will be a memorial for Pueblo West Fire Department's Jack The Station Dog. Thank you.

The customer service was above and beyond. The headstone is so very nice could not ask for anything nicer for our Bella. I would recommend them to anyone who is looking for a remembrance for their pet,

Excellent service and delivery process. Will order again!

This is exactly what I wanted in a resting place for my puppy. It's so adorable and I love that I have her with me always.

I am very happy with the memorials I had made for my two grandfathers that served in the military. The customer service department was very responsive to emails and multiple changes to my order and were pleasant to work with.

Excellent customer service. Beautiful product. Arrived early

I ordered a personalized urn for my kitty that recently passed. Easy - and very informative - ordering process. The company is great with communication and ensuring they get it right. My (beautiful) urn came in a super reasonable time, very carefully packaged to be sure it arrived perfectly at home. That means so much to a grieving pet parent. I am definitely saving these folks' information for future orders. Thank you, Mainely Urns!

We had a very positive experience. Customer service was exceptional. Overall very happy

Beautiful selection, easy to order, personalized, went out of their way for it to arrive on time

Good experience. Quality products for a fair price.

Ordering was easy, communication was perfect, shipping was reasonably fast, and the urn is beautiful.

The only remaining relative, her son, of a 104 year old woman that lives at my workplace passed away unexpectedly. A couple of us wanted to help her have him cremated and buried with honors. Mainly Urns worked with us and arranged for the specific type of urn required by the national cemetery, at a reduced cost.

Ordering was quick and simple. Delivery was fast. The product was very well packaged to prevent damage. The actual item is so much nicer than the photo appears. I am exceptionally pleased with it!

I love the quality of this keepsake - very satisfied overall.

Had a headstone made for our beloved fur baby. It is beautiful to say the least. I cant thank you guys enough for assisting in this unfortunate moment in life. Thank you for everything.

Excellent experience from beginning to end. Very helpful personnel. Excellent product.

So easy to order, and shipping is very fast. No matter if you select an included font style and message, or should you design your own plaque, the end result is beautifully created. Very tasteful!

Cassie was very helpful. I would recommend her for a raise!

Very helpful; good information, awesome urns. I hope I don't have to do this again, but if I do I'll choose them.

I have used Mainely Urns, an Internet business, a number of times in the past without a problem. Their prices are not cheap. I ordered a plaque and an inscription from them recently. When they sent me an email to confirm the inscription, they left out a character that I had originally ordered. I missed the error and sent them my confirmation in error. When they sent me a second email shortly after the first email, I caught their error and rescinded my confirmation. They advised by email that the plaque was already made -- I was stunned at the immediate turn-around, because when I first ordered, I had to acknowledge more than once that I understood there would probably be delays in receiving the plaque. Frankly, I didn't mind getting it in a two-week time frame as long as the inscription was correct. All they offered me in recompense was a 35% discount on ANOTHER order. I have already paid a hefty $129 for this plaque, and they wanted me to pay even more money because of their mistake. I told them I was very dissatisfied with Mainely Urns. They didn't care. I am now stuck with a pricey plaque with an incorrect inscription that I will have to edit with a magic marker -- for $129! I will NEVER recommend this company to anyone because they aren't interested in keeping their repeat customers happy. Poor customer service.