MailjetReviews 59

Unstable, unpredictable and unreliable platform. You will lose your progress. You will lose your email campaign. You will lose everything you thought you saved. No images will be saved. The emails you send out will lose links with your customers taken to a blank page. Puerile and totally ignorant bot like support response with no sense or respect of your of time even if you mark it urgent. It is an ideal platform if you would like to damage your business, tear your hair out, Increase your blood pressure, feel helpless, waste time and close down your business.

Mailjet is a scam, DO NOT USE THEM. They suspended my account without even sending 1 email on the basis they considered my NEWS site not legal. I then said OK, just give me a refund and they said that they do not offer refunds because we broke the rules of their service. Under EU law, any fees paid within 14 days are fully refundable whether any side of the agreement cancel the deal. They are a EU Company but they totally ignore the laws. It is not about the money anymore, and more the principle of the matter that they are taking peoples money. I have prepared a petition and I need only 100 SIgnatures for someone from the EU Public Affairs unit to take action. If anyone wishes to join this, please write me here and I will email you details of the Petition. THEY ARE A SCAM AND IT HAS TO BE STOPPED

If anyone is considering this service, then i suggest you look elsewhere, these type of companies have no place in a digital marketing environment as they just tarnish other operators who do actually provide a good service.

STAY AWAY FROM MAILJET.com!

They attract customers with their "Free" basic service which has some limitations for example in terms of daily sent emails. Then when you want more features and you upgrade your account to the paid service, this is where problems comes with Mailjet.

I never had any issue sending newsletters with their free service. But after subscribing to their paid service, I sent 1 newsletter and Mailjet.com immediately terminated my account while I had not even finished to send the newsletter and without any notice! (they closed my account after sending about 200 emails on the 500 in the email list), I had to contact their "support" team (which is quite incompetent, unprofessional and quite rude by the way) who said that I "breached their policy". They were unable to provide more information than those words, proof of their incompetence. I read their policy several times and found out that I did not breached any point of their policy and that they therefore did not have any good reason to terminate my contract, especially because I never had any issue when sending newsletter using their free service. If I really had breached their policy, they would have terminated my account when I was sending my newsletters using their free version, wouldn't they? Of course not. They wait that you take your credit card and make your first payment before their close your account.

I will now have to take legal action against Mailjet (but I dont care. I am a happy subscriber of a legal insurance so the procedure wont cost me a cent, and since I am retired from my internet revenus I will have plenty of time to take the case where it has to go).

I encourage everyone who experienced the same issue with Mailjet.com to take legal action against them and to share the negative reviews all over the web, especially in the social medias such as Facebook, twitter, youtube, VK, etc. This is the best answer we can give to their mediocrity.

If you need a SMTP service, just skip Mailjet.com from your wish list and simply look elsewhere, anyway be assured that you cant find anything worst than Mailjet.

My account was compromised and they were sending out up to ******* (one million) emails per hour on my expense. Fortunately my bank cut the account and nothing was lost. After repeated emails about this all you get is "Our Technical Team is Looking into it"! Had this several times and I assume the place is ran by dorks.

After this we actually reviewed sending out emails and found that on a sample of 500 emails sent only about 32 where getting through. Most bounced, classed as spam or just simply blocked at the other end. Personally I wouldn't bother with a mailing list as people get "list boredom".

In a word... don't bother

I was a basic user and I paid $7 for the service and it didnt have problems and when I paid $20 and started to send out emails they suspended my account 1st week and the email list I have made is owned by me and not third party. They were pointing out bounce issues and spam issues. And bounce issues which were less that 5% the support team doesnt even know the difference in spam and bounce. Like Mailchimp their system should block all emails which bounced and not suspend the user stealing money.

Reply from Support of Mailjet

Your understanding is highly appreciated.

I would like to confirm that your contact list SHOULD contain only contacts who subscribed to your website and verify their email address as well as their willingness to receive your newsletter.

Doing so, you can be sure that the email addresses you get from them are valid and they will not mark your emails as spams (since they verified their willingness).:)

Therefore, it would be better if you can have a list with active subscribers.

I look forward to hearing back from you soon.

Sincerely,
Hoang

The support doesnt know the difference in Spam vs Bounce. They are just scammers. They suspend your account when they realize that we are not going to finish credits. Their initial revenue model is a loss and they are trying to earn money from excessive emails. When a user exceeds monthly quota thats when they will get revenue. They are solving their internal matters by suspending users.

PLEASE AVOID AND NEVER EVER PAY FOR THIS HOPELESS SERVICE. SPEND A LITTLE EXTRA AND USE A BETTER SERVICE. THIS IS USELESS.

Absolutely terrible, like previous reviewers have said, not all of your mail goes out and much of it seems to get "lost" somewhere in their system. Deliverability is poor on the email that does go out and Mailjet can't seem to get into Gmail no matter what - they go to Gmail spam virtually 100% of the time.

Mailjet is also notorious for freezing accounts, taking days to respond to support tickets, continuing to charge your credit card even after they suspend your account etc., I was left with the impression that this is one or two guys working from home trying to compete with the big guys but without the ability or resources to do so.