MailjetReviews 59

This company offers great features and everything seems to work awesome as far as functionality. One CON is if you send a newsletter there is currently no way to pause it or stop it.
The biggest issue I had with this company is that initially emails sent using this service reached the intended inbox mainly the GMail Primary inbox. In about two weeks after purchasing the service EVERY EMAIL I SENT eventually went to SPAM FOLDERS AND PROMOTIONS TAB. Even if I sent a simple text email containing the words "HELLO" I checked my company's domain reputation FLAWLESS I even added different domain names to my account and sent test campaigns using different sending emails. EVERYTHING EVERY EMAIL went to spam and the PROMOTIONS TAB on Gmail. The really frustrating part is if I sent a marketing or promotional email directly from my company email using outlook I could not get it to go to SPAM or the PROMOTIONS tab.
Support pretends not to understand.
I have no reason to make any of this up. I absolutely love the features and the ease of use. I would LOVE for this service to be useful. If you are a professional spammer and if you get paid for your emails going to spam folders this is the service for you.

Was trying to do some email marketing. I did not realize the difference between transactional emails and cold emails. They promptly shut down my use. Again, that is fine... learning curve for me. And they did not refund the payment to me. Again, fine, cost of knowledge. My real problem with them is that I sent them an additional $50 from Paypal, which they accept. It never appeared on my account and they say they never received it, despite my giving them all of the transaction details. They refuse to acknowledge the payment or give me a refund. Their customer service was slow, demeaning, and utterly useless. How does the "accounting team" not find a transaction after giving them every last detail of the transaction? I wonder if they are actually malicious.

From the moment you create an account with them (I have to basic accounts for two websites) you are asked to contact the support team so that they can lift your sending limitations. After contacting them you get questioned in the worst way possible about your business and how you create your leads. They insulted me and my business!
I have not sent ONE email and yet I was considered as a criminal. Hope you go out of business, ASAP! DO NOT USE THEIR SERVCE!

At first, I loved the product itself. But every time I have submitted a question to their helpdesk, the first 2-3 correspondences are invariably them reiterating the very same sources I cited in my original question, or answering a completely different question. I have yet to ever receive a response to anything I submit to their sales team. When our company credit-card expired, they outright admitted that they hadn't sent us the 30-day notification to fix it, despite their policies saying they would do so, and yet refused to restore our original service plan price, instead hiking us up to the new higher price. They advertise all of these services for managing staff logins, but dropped the number of logins you can create for your staff to 2-4. Their API is also poorly designed, and their documentation is incomplete.

We were forced to use this crap program that is all PC online based, it constantly changes so the instructions are useless and even the FAQ wastes your time with complicate explanations. People want simple, easy to use and this is nothing like that. Sure you can use the ugly templates. But adding text you can't even cut and paste from word or note pad. Constant nagging about "don't sent too many emails. Problem is this nagging stays forever like you're an idiot. So much wasted space on the interface, huge useless buttons you never use and then where you need to work there is clutter like the floating formatting box that is always in the way. Careful if you hit the wrong key it will do strange stuff and usually erase your work or delete it completely, times out all the time. And you can't delete emails once done with them it demands you archive them, whats with that useless crap idea. Its just really a frustrating program and right when I get a hang of it without asking they change things and now when you open an email you have to click "design it" what the hell is that all about, the boxes got huge on their own and I not longer can see images from already sent emails that at copied. Beware it only works on certain browsers as well and if you ask you host to help they blame it on Firefox or Chrome but then why does it not work with the number 1 and 2 browsers. Avoid if you can.

We have had an account with them since many years. This month and out of the blue they told us that our account will be closed and we should move to the new platform and open a new account there. We opened the new account and then suddenly they said they reviewed our application and they decided not to open the new account, for some shady reasons, without giving further explainations.

Probably because we didnt bring them enough revenue since we had our account and they want to focus only on big cats.

I do not recommend to use this platform. You can use a more reliable mail sending service like Mailchimp

Pros:
- Their drag & drop editor is probably the best on the market; I have tried a number since and never found one quite as good.

Cons:
- Getting my account banned after using their service for over a year and a half, regularly upgrading my subscription with them (I had just upgraded to a 125 sub when my account was banned), and without warning.
- Not being informed that my account had been banned. I only realized that my account had been deactivated when I contacted the Customer Support (who threw me around like a hot potato) who finally informed that I had broken their terms of service.
- Not being able to get a straight answer out of Customer Support for days as to WHY exactly the account had been deactivated (even when giving me details they remained vague, unhelpful and said details were impossible for them to substantiate).
- Having to threaten to sue them to be given a few days limited activity (40 emails per hour, which is pittance) to change to another emailing solution.
- An overall terrible experience towards the end that completely soured any good faith I might have had for them until that point.

1/10: would recommend using any other solution than their's to any colleagues.