website thubmnail of Yahoo Mail
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Georgia
1 review
2 helpful votes
Follow Vincent A.
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It seems that since Verizon purchase Yahoo mail it's becoming one big advertising Festival it's hard to read articles when ads are constantly popping up

Date of experience: August 28, 2020
Wisconsin
1 review
0 helpful votes
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I signed-up for a trial YAHOO! Mail PRO membership but quickly decided it was not for me. I cancelled my trial membership within the suggested 14 day cancellation period. Since cancelling the YAHOO ad for PRO continues to POP-UP when I try to open an email. This POP-UP AD is EXTREMELY ANNOYING as I must stop and request a return to YAHOO BASIC before opening the email. Is there a way to DELETE THIS POP-UP AD? I have tried YAHOO HELP with NO LUCK. THEY DON'T SEEM TO CARE!

Date of experience: September 3, 2020
North Carolina
1 review
1 helpful vote
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Prefer AOL
January 12, 2018

Not just way too many advertising emails come through THAT I DID NOT SIGN UP FOR', but also spam emails, weird emails that look more like they are a virus waiting to attack, but also XXX-rated emails that I don't appreciate. O e day I received 34 emails in my Junk box... yikes! I don't have to deal with any of this on my AOL account.

Date of experience: January 11, 2018
GB
1 review
2 helpful votes
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Again i can't access my mail, error code 15. I see from other blogs that this is becoming common and some are being charged £15 by yahoo to sort this out. Is this a scam by yahoo

Date of experience: March 21, 2011
Texas
1 review
2 helpful votes
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Anti Trump Bull$#*!
March 30, 2019

Your news is bull$#*!, you spew anti trump bull$#*! and your mail service is obviously bias. I don't like the fact that I'm force to revive your liberal biased opinions.

Date of experience: March 30, 2019
California
1 review
3 helpful votes
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Scumbag company. Scumbag employees. Check out all the 1 star reviews. Litteraly everyone hates these sick people. Yahoo, go end yourself in Minecraft.

Date of experience: December 8, 2020
Arizona
1 review
0 helpful votes
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We have had the same email address for over 25 years. It's an old AT&T domain that ends in: pacbell.net, an offering from our former employer - Pacific Bell, a subsidiary of AT&T. Over the last 25 years, this AT&T domain has been repeatedly sold, bought and traded. Each time, it has declined in quality and changed it's names from AT&T.net to PacBell.net to Yahoo, to Yahoo Mail, Currently (from AT&T) / Yahoo Mail, and lastly, Oath Inc. Years ago (we're talking late 90's) there was actually a 10-digit help line number you could call and someone would assist you. Now, there is no help to be found, just scam marketing, smoke, mirrors and a whole lot of junk news. Even with the new Yahoo Mail Plus! Offering (which we've tried) that starts at $5 per month and can run upwards of $60 per month (for the suckers who feel that more money gets you more service), the value compared to cost is nearly non-existent. Their promised "24 Hour Tech Support" is no where to be found on their main page, but purposefully buried under layers and layers of web pages and, when called, is of absolutely no use. The promise of "Fewer Adds On Yahoo" claim is false (they're still plenty there) and the "Enhanced Security, Spam and Domain Blocking" does not work any better then the free service, which is to say, it doesn't work at all. The only reason we don't dump this email provider is the shear volume of entities that would have to be notified for an email address change. And that, I suppose, is what they know all too well.

Date of experience: March 1, 2022
Arizona
2 reviews
1 helpful vote
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I'm forced to use a yahoo mail as it is the organization's email choice. Of course, it's free. I have important mail I get for the work I do. When I first joined I rolled my eyes because they use Yahoo mail. Because it's free it has no useful features such as "urgent." Yahoo upgraded it about a year ago - it didn't work properly for months. I had to text my contacts. Now, because the state pays for it and the organization for which I volunteer was given the free version, I get nothing but ads as my first email. I have the app on my phone so that I know when I have email. Now, I'm notified I have new mail for every ad! After I read an email, another ad is added. I'm reluctant to check the mail because 98% of the time it's just another ad. BUT - I have to because the program was purchased for the judicial branch of the state. I have to know about court dates and meetings related to my cases. I've been forced to use Yahoo mail for other organizations and it's never measured up. Now it's just a pain. Never use it if you have a choice!

Date of experience: June 26, 2020
New York
1 review
0 helpful votes
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Forgot Password
October 1, 2022

I have used yahoo mail since i was in highschool. I have only ever used two passwords, and i have had them memorized for years. They were not easy to guess and i never had any issues with someone breaking into my email. Over the last 10 years yahoo has made it more and more difficult to sign into my account, each time asking for more and more personal information (which if someone broke into their servers would give them more and more of my data). This most resent sign in i was forced to change my password and now there is no easy way for me to remember the new one due to rules about what it could be. So going forward i will need to "forgot" password every time i log in and make progressively more convoluted and unmemorable passwords. If your password is so complicated you have to write it down, it is unsafe. Requiring a certain complexity actually makes passwords easier to break because algorithms know to expect that complexity. And can easily write off any passwords that don't have X, Y, or Z special characters. Yahoo is just trying to collect more of my data each time i sign in, and I'll probably have to just add a rule to forward all of my yahoo e-mails to a different more secure website for future e-mail purposes.

Date of experience: October 1, 2022
New Jersey
1 review
5 helpful votes
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Yahoo sucks
October 15, 2018

I've been a yahoo emailer for well over 10 years. I had my first account in high school have been using this account up until last year. Every job every student scholarship everything was going into that account. When they started that account key crap it threw me off I was never able to get into the account again. I went though the help page several times which was no help. Called customer service they give you the run around. I finally said bump this account I made a new one. Now that I have a new phone and cell phone number yet again it's asking me to put an account key to log in. What happen to logging in first and if i didn't know my password then the account key would be available. I wasn't a fan of google until a couple years ago. But gmail is my main source for my emails now. I am completely deleting yahoo from my phone and never turning back I refuse to make another yahoo account. Which will be my third account. Nope not anymore they lost me and they suck so freaking bad man. This is ridiculous. The bull they put you though and they had to many ads anyways.

Date of experience: October 15, 2018
Arizona
1 review
6 helpful votes
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What a rip off
September 3, 2019

I was unable to access my email account on a public computer. The message was I needed a key code, which was to be text to me. That never happened. So I called Yahoo to see if they could fix the problem. I was told that I must have clicked on an ad (which I did not) and someone was able to hack into my account. The hackers were located in Pennsylvania and New Mexico. But, for the tune of $100.00, they could fix the problem! What? So I hung up. I called them again with a different Yahoo number for customer service. The guy put me on hold immediately after I starting explaining the situation. I called back and the same charming person hung up on me. I then called a different customer service number. Spoke to someone that said my account had been hacked by someone in Ohio and Iowa. What happened to Pennsylvania and New Mexico? But for the tune if $149.99 Yahoo could fix the problem for me. Four hours later, the price went up $50.00. I see no suspicious active on the account while using the account on my phone, still getting mail that belongs to me. I do believe Yahoo is just out to make a buck, but, they aren't going to make it off of me. I now have all important emails sent to my Comcast account. There you go Yahoo. What a scam they have going!

Date of experience: September 3, 2019
Florida
1 review
5 helpful votes
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For years I have used this platform, and for years I've thought to myself, "Why the HELL did you use this? Why didn't you choose gmail? You idiot, you nitwit, you absolute single digit IQ moron!"
I don't even want to go into the details of most of my time with the service; because I don't want to have a stroke and die.
To give you a good idea of how useless the service is, though, if you forget your password, let's say after years, and you can't remember security question answers because you made the foolish mistake of not choosing a concrete question whose answer never changes, it's over.
There is no contacting support.
There is no pleading for them to reset your password remotely.
You just get fed to a support system, automated, that, at the end of the journey, needs your password to progress.
The thing you needed assistance with in the first place.

I can only assume that whomever set this service up had aggressive brain cancer and couldn't comprehend the abject stupidity of their choices, then died before they had a chance to set up live customer service.
Or maybe the CEO that came after disabled live service, who knows.
Basically though, the moral of this story is: get an email with a tech company; not a gossip outlet.

Date of experience: July 6, 2019
Canada
1 review
0 helpful votes
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Terrible
July 28, 2020

Got hacked and it took them over a week to respond. They have no telephone number to call them therefore I had to email them. Terrible customer service.

Date of experience: July 28, 2020
Oklahoma
1 review
0 helpful votes
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Spam
February 11, 2022

Spam filters do not work on yahoo email account! I can't even block unwanted emails anymore. Yahoo wants me to "upgrade" my email account for $1.99 a month. Bye bye yahoo.

Date of experience: February 11, 2022
Romania
1 review
2 helpful votes
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Their junk mail filtering is a garbage and pushing their payed services in the front. Unfortunately they did not convince me that their payed services are better.

Date of experience: January 30, 2020
California
1 review
2 helpful votes
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Bull$#*!
December 3, 2020

I am so angry My phone crashed so I had to get a new phone number and I can't remember my goddamn password for my Yahoo account nor do I remember the old damn emails I used to for a recovery account So therefore I have to call these $#*!s spend 20 minutes waiting and then have him tell me that I have to pay for them to let me into my $#*!ing account That is bull$#*! isn't that like extortion and against the $#*!ing law

Date of experience: December 3, 2020
Minnesota
1 review
4 helpful votes
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If you lose your emails, you will never see them again!
They have absolutely no customer service.
No phone number, no chat, no way to contact them.
I filled out 5 tickets that weren't answered.

Date of experience: August 25, 2017
Virginia
1 review
6 helpful votes
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Yahoo mail sucks.
June 14, 2019

Here, below, is what I wrote to them today. There is no end to their greed-- forcing us to switch to the new mail so they can sell out & sell our personal information to advertisers. They locked me into Basic for years with no way out, then finally released me from that prison, threatened us to use the new mail, so I eventually switched; then they bounced me back to Classic. Today, while using the email, it snatched me out of Classic again and dumped me into Basic. The worst part is that the New one's backgrounds are as depressing as Basic's. From crap to crappier. So I wrote, "STOP SWITCHING ME TO BASIC MAIL AGAINST MY WILL. IT IS A NIGHTMARE AND I HAVE NEVER CHOSEN IT. SWITCH ME BACK TO CLASSIC BECAUSE YOU ALL SNATCHED ME BACK FROM YOUR NEW MAIL TOO. JUST LEAVE ME IN PEACE AFTER 20+ YEARS!~!~!"

Date of experience: June 14, 2019
GB
11 reviews
35 helpful votes
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Worst of the worst
November 17, 2018

Their email client is known and has been proven to scan your emails for personal information to sell on to third parties, and has been doing so for years.
Bye bye

Date of experience: November 17, 2018
Kentucky
1 review
1 helpful vote
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Yahoo is terrible
November 13, 2016

Absolutely NO customer service to help you - overnight accounts were made inaccessible and no recognition of our recovery information

RUN, RUN, RUN as fast as you can - absolutely no access to the accounts

Date of experience: November 13, 2016

Overview

Yahoo Mail has a rating of 1.4 stars from 289 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Yahoo Mail most frequently mention customer service, phone number and email address. Yahoo Mail ranks 153rd among Email sites.

service
57
value
51
shipping
18
returns
19
quality
46